Topic '[TV] Picture is "frozen"' in forum 'Bright House Networks' - dslreports.com

Re: [TV] Picture is "frozen"

Tue, 27 Oct 2009 21:58:09 EDT

murdered1 posted : I agree with Cableguy. there is not a point in having 2 drops. If you have a lot of outlets and need more signal sometimes we run a 11 drop or amp the outlets.

Re: [TV] Picture is "frozen"

Tue, 06 Oct 2009 17:35:31 EDT

cableguy posted : There's no reason to have 2 drops nowdays running to 1 house. It serves no purpose. They should be able to connect you to one of the ports with the security shield. Perhaps those ports were being used in the past and that's when you got stuck on the splitter. So whoever discoed those customers was late for lunch one and didn't bother removing one of you from the splitter. I'm willing to bet one of those drops going to the same address is abandoned.
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GIT R DONE

Re: [TV] Picture is "frozen"

Mon, 05 Oct 2009 21:47:58 EDT

phdeez posted : cableguy: thanks for the response. I went out today and looked at the tap again... 2 of the 4 outlets have a "security sheath" on them, but I took a look at the addresses tagged on the drops and two go to the same address... so either he installed another drop to split a cable modem and TV, or he just didn't want to remove one of the sheathed connections (since one of the two sheathed connections goes to the same address).

Either way, a tech should be coming out tomorrow to fix the neighbor's service so I'll make sure the wife tells the tech not to move our drop since it interrupts our internet.

Re: [TV] Picture is "frozen"

Mon, 05 Oct 2009 13:29:56 EDT

cableguy posted : Phdeez, That tap was designed to feed 4 houses. If it's full and they had to put you on a splitter, then it's possible there is an abandoned cable connected to the tap. You could ask the tech to please take the time to find out which cable is dead and remove it from the tap. Then plug your's in. The other scenario is if all the customers are active subscribers on that tap. In that case the tech should turn it in to the construction department for a plant re-design and correction. The tech will not be able to correct that problem on the spot because they are not allowed to replace taps to avoid creating signal balancing problems.
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GIT R DONE

Re: [TV] Picture is "frozen"

Sun, 04 Oct 2009 22:20:15 EDT

phdeez posted :

said by phdeez:

/edit/ Here's a screen shot. I guess I just had two different problems and they were a coincidence?

So apparently, it was a coincidence... I have a 4 outlet tap (or pad?) in my back yard and my next door neighbor complained of the same problem- TV looks OK, but internet down. They called BHN and have a Tuesday appointment. I guess on Friday BHN sent someone out and installed (what looks to me) an indoor splitter for my house and my neighbors. I don't have any idea why BHN would have installed a splitter on a tap instead of installing a tap that would support the number of drops needed. I also don't know why a tech would have installed a splitter on my drop with as many tickets that I have opened on bad PQ and intermittent signal problems.

I removed the splitter from my drop and it immediately resolved my internet problem (I moved it to another drop). I called BHN and moved my appt to Wednesday in case the dispatch for my neighbor's house jacks up my signal again...

Re: [TV] Picture is "frozen"

Sat, 03 Oct 2009 17:08:44 EDT

neonhomer posted : Same here..... no video.... this is getting annoying.....

$5 says if I call BHN I will get the "Unable to complete call" message again...

Re: [TV] Picture is "frozen"

Sat, 03 Oct 2009 17:07:23 EDT

ruxi posted : Here we go.. again. 5:05pm, no video.

Ok, it's back -- just a quickie outage. I was going to be seriously pissed off. Friday night is one thing, but a college football Saturday!? :)

Re: [TV] Picture is "frozen"

Sat, 03 Oct 2009 16:38:25 EDT

neonhomer posted : This morning my Internet was down. I am not sure why, but I rebooted my modem and it still wouldn't connect.

The other day, I noticed my upstream signal was around 50... and the downstream was reporting 0... here is my current info:

Upstream

Instance:  DOCSIS Control Thread (0x80558e8c) ******************************************            UPSTREAM STATUS******************************************       Upstream Status = UP      Upstream Channel = 4    Upstream Frequency = 33008000 Hz        Upstream Power = 51 dBmV           Ranging SID = 0x4a5  Upstream Symbol Rate = 2560000 sym/sec****************************************** Instance:  Console Thread (0x80748338)

Downstream

Instance:  DOCSIS Control Thread (0x80558e8c) ******************************************            DOWNSTREAM STATUS******************************************  Tuner Frequency = 609000000 Hz   Carrier Offset = 0 Hz      Symbol rate = 5360537 sym/sec              SNR = 38 dB         QAM Mode = QAM256        Tuner AGC = 0xd1b91810           IF AGC = 0x7af00000      Power Level = -1 dB              QAM = LOCKED              FEC = LOCKED****************************************** Instance:  Console Thread (0x80748338)

I dunno what the deal is... and my TV is still pixelating and freezing.

--
"F is for Fire that burns down the whole town...
U is for Uranium...... Bombs...
N is for NO SURVIVORS!!!!!" Sheldon Plankton

Re: [TV] Picture is "frozen"

Sat, 03 Oct 2009 13:47:11 EDT

phdeez posted : Internet was down by the time I got home yesterday (6p), but TV seemed ok. Rebooted modem, no dice. Checked connections- no problems. Called BHN last night and they had me reboot modem and re-connect everything- still no dice. Modem page reports the downstream channel is "Locked" but the upstream channel is "Not Ready" and modulation is 16QAM instead of 256QAM. Modem page cycles from Locked to Not Ready on downstream channel while upstream channel stays in a "Not Ready" state. BHN said someone would be out Tuesday! Ouch! Flipped channels around and most of the HD channels are fine. Then later last night I went to watch a recorded show from low end analog channels- lots of snow. Checked other channels- some look ok, others do not. I've got 2 TivoHDs with Cisco Tuning Adapters- throughout the evening they kept reporting "your tuning adapter has been connected" which tells me BHN was sending out reset signals to most attached devices (I would guess). I called last night about 1am to report some channels look poor, however I was on hold >10minutes, so I figured I would wait until today.

Called again this morning to see if a tech could be out sooner since now channels are acting funny. Waited on hold for 40 minutes and reported TV now having issues too... got appointment moved to Monday. Internet still totally down :(. Thankfully, I have a SprintPCS phone that can work as an Access Point :)

/edit/ Here's a screen shot. I guess I just had two different problems and they were a coincidence?

Modem Info

Re: [TV] Picture is "frozen"

Sat, 03 Oct 2009 12:40:26 EDT

kfsutops posted : I have been having problems the last couple days in Tampa since the added new HD channels.

I get a random error messages on HD channels saying the channel is not available and to go back to the previous channel.

Brighthouse really is starting to suck eggs.
--
"There are no stupid questions, but there are a LOT of inquisitive idiots"

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 22:33:28 EDT

neonhomer posted : It's back up here again.... let's see what happens through the night...

Hell with that.. I am going to bed....

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 22:07:16 EDT

scott7876 posted : So far so good here.

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:51:54 EDT

neonhomer posted : Uh oh... here we go again..... It's been frozen for about 2 min now...

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:35:45 EDT

anon posted : Ditto in Daytona in Historic Seabreeze district. zip 32118.

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:33:13 EDT

anon posted : Some channels are back but Fox is still frozen. I want to watch Dollhouse, dammit!

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:27:23 EDT

neonhomer posted : WTF at all the Moderator edits?

It's in and out here too.... I think a server somewhere bit the big one....

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:24:19 EDT

scott7876 posted : In and out here.

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:22:02 EDT

scott7876 posted : Back up here, down 1 hour.

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:20:37 EDT

neonhomer posted : I have some pixelation and audio problems... now it seems to have cleared up.

I wonder what happened?

My sister called me eariler, and said her kids TV's which are on regular cable could get CBS and ABC, but she couldn't get it because the living room TV is on digital cable.

Uh oh... spoke too soon.... Mike Rowe is frozen......
--
"F is for Fire that burns down the whole town...
U is for Uranium...... Bombs...
N is for NO SURVIVORS!!!!!" Sheldon Plankton

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:18:45 EDT

anon posted : EVERYTHING APPEARS TO BE WORKING AT THIS TIME

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:18:26 EDT

anon posted : SOME CHANNELS ARE WORKING 100-110

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:18:20 EDT

ruxi posted : It's back here in Casselberry.

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:18:12 EDT

neonhomer posted : Okay, it's back up here.... at least Discovery Channel

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:10:14 EDT

anon posted : Go Brighthouse!!!

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:10:11 EDT

anon posted : Same here in Titusville. T.V. is out but internet (RR) seems to be working fine. Tried calling them but all their numbers are busy.

Glad to see it's not just me.

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:10:03 EDT

anon posted : Out in Winter Springs 9:01pm...

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:09:59 EDT

anon posted : Ditto in Casselberry -- this is after my Internet was out from 1am to 4am last night and then from 4pm to 7pm tonight.

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:09:48 EDT

anon posted : ALL CENTRAL FLORIDA REGION IS DOWN ON THE CABLE SIDE/ INTERNET/PHONE Should be working.

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 21:07:49 EDT

ruxi posted : Same here in Casselberry..

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 20:57:46 EDT

anon posted : same in orlando and when i call the number is busy

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 20:57:20 EDT

anon posted : Same in Winter Garden. TV is out. Internet is working.

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 20:57:17 EDT

anon posted : We are still out in Lake Mary at 8:45

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 20:55:52 EDT

scott7876 posted : Only channel working here is "My 65" Whoopee.

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 20:52:14 EDT

scott7876 posted : Well, this doesn't sound good! :)

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 20:50:46 EDT

neonhomer posted : A friend of mine a street over from me called and said his is out, and my sister called from about a mile away and said her cable is out too..

CBS, ABC, WMFE, and QVC are up. NBC is frozen.

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 20:44:50 EDT

BMWGuinness posted : same here in multiple parts of melbourne and Stargate Universe premiers at 9pm

DAMNIT!

Re: [TV] Picture is "frozen"

Fri, 02 Oct 2009 20:39:56 EDT

scott7876 posted : Same here in Melbourne.

Scott

[TV] Picture is "frozen"

Fri, 02 Oct 2009 20:37:29 EDT

neonhomer posted : Edgewater, FL area.

Since 8:21PM, the picture on all channels are either frozen or black screen. Even the preview guide is stuck.

Internet doesn't seem to be affected. (Still connected right now).

Calls to their 800 number are greeted with either no connects or with a "We are unable to complete your call at this time."

Anyone have any ideas what is up?
--
"F is for Fire that burns down the whole town...
U is for Uranium...... Bombs...
N is for NO SURVIVORS!!!!!" Sheldon Plankton