taimoor9
@sonic.net
| Please help me stay with Sonic! (Email issues now)
So I am having two serious problems that im dealing with and the second of the two is making me consider leaving Sonic... 
I could use all the help I can get.... The most recent issue is with email. Since Monday of last week, I cannot send email through outlook. I use Godaddys email servers for smtp since I have my domain hosted over there. Inbound POP3 and imap work fine with them but not smtp. There smtp servers listen on ports 25, 80, 3535, 587 and ive tried all four to no luck. This had been working perfectly fine before Monday. I have deleted outlook profiles, checked firewall, tried different PC's.. whatever I can... the reason i think its Sonic is, that I can take my laptop to the coffee shop down the street and it works from there , but at home... outlook just says "connection the server was interrupted" ... Any help is much much appreciated. Already called godaddy and all signs point to ok.. it works... just not from home.
The first issue is one that Dane has been telling me about.. the whole one mac per ip support. I have 8 static IP's but cannot use them mostly because i rely on my router for the routing but cannot get the 8 ip addresses routed to it...
Thanks for any and all help.. if nothing else.. the support...  |
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veloslave
Geek For God
Premium
join:2003-07-11
Pleasant Hill, CA | "one mac per ip support"
??? |
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billern
join:2003-01-22
Santa Rosa, CA
 ·SONIC.NET
| reply to taimoor9
Did you call sonic.net about your email issues?
I know that they block port 25 unless you ask them really nicely to take it off (see option four here: »www.sonic.net/features/firewall/) but you shouldn't have problems with the alternate ports if you have outlook configured correctly.
Regarding the one IP per MAC issue, it sounds like this is going to be an issue for a while with the Fusion product line. |
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SewKew
@comcast.net | reply to taimoor9
Why don't you just use Sonic's smtp server with authentication using your Sonic username/pw? Seems simple enough. |
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burrowowl
Sonic.Net
VIP
join:2003-01-22
Santa Rosa, CA
| reply to taimoor9
My understanding from the tech support agent you spoke with is that when you try to telnet to the host in question on one of the ports described above, it isn't giving you any response at all, but that you are able to traceroute to it just fine. When I try to connect on port 80, I'm presented immediately with a rather typical
$ telnet smtpout.secureserver.net 80
Trying 64.202.165.58...
Connected to smtpout.secureserver.net (64.202.165.58).
Escape character is '^]'.
220 smtpauth22.prod.mesa1.secureserver.net ESMTP
Issuing an EHLO request leaves me reasonably convinced that I'm really talking to a mail server:
EHLO sonic.net
250-smtpauth22.prod.mesa1.secureserver.net
250-AUTH LOGIN PLAIN
250-8BITMIME
250 PIPELINING
I don't know why they'd talk to our support shell server, my workstation, and our colo courtesy office but not your Fusion circuit unless there were some security policy at work here that Sonic.net is unaware of.
A quick web search indicates you aren't the first person to run into this issue, which hasn't been exclusive to Sonic.net IP-space: »discussions.apple.com/thread.jsp···=1705596 . Some of those folks there had luck with explicitly allowing inbound connections from the IPs associated with those outbound mail servers in their routers.
--
John Fitzgerald
Sonic.net Technical Support |
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wplusinc
@pacbell.net
| We're also with Sonic and having the exact same issue as the OP:
Can't send email through Godaddy's smtp server, have tried all their ports: 25, 80, 3535, 587 (also SSL + 465). Problem started right around the same time as the OP's. Outlook reports "connection to the server was interrupted".
We have been using Sonic's smtp server on port 25 since then, and that works well enough for our desktop machines at work. However, our laptops which travel outside the office have to be constantly reconfigured (port 25 and sonic server for inside our network, godaddy's server and port 3535 while traveling). This is a big problem for us since most of our laptop users don't know how to effectively make this switch while on the road.
My own testing with telnet while at work on our sonic provided circuit reveals that the Godaddy server immediately drops the connection after the initial connection is made:
telnet smtpout.secureserver.net 80
Trying 72.167.82.80...
Connected to smtpout.where.secureserver.net.
Escape character is '^]'.
Connection closed by foreign host.
When I get home and on my ATT DSL circuit (where I can use godaddy's smtp server without issues) telnet establishes a connection and I can continue to communicate with the server via smtp commands:
telnet smtpout.secureserver.net 80
Trying 72.167.82.80...
Connected to smtpout.where.secureserver.net.
Escape character is '^]'.
220 p3plsmtpa01-05.prod.phx3.secureserver.net ESMTP
ehlo me.here
250-p3plsmtpa01-05.prod.phx3.secureserver.net
250-AUTH LOGIN PLAIN
250-8BITMIME
250 PIPELINING
My own guess is that this is not Sonic's problem necessarily. Maybe Godaddy has blacklisted some range of IP's due to spam activity, and the subnets that the OP and myself are on fall into this range. Does anyone know how to go about determining whether this is the case or how to resolve this? John Fitzgerald @ sonic: maybe sonic can contact Godaddy and make our collective case?
thanks!
s. |
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DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs:
| The challenge is that we're not a GoDaddy customer, and they're very tough to communicate with. As a customer, have you asked them if they're blocking?
As a workaround, how about using secure authenticated SMTP with us? This would allow the laptops to use us for outbound no matter where they were.
-Dane |
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wplusinc
@pacbell.net
| The GD support folks I've got so far on the phone only want me to try different ports and restart Outlook. In the end they all say that I'm having a firewall or PC issue that is unique to me.
I like the authenticated sonic SMTP idea! I'm assuming this is open on ports other than 25? Also, are the details to this published somewhere I can look on the web, or do I need to call in and ask about this?
thanks!
s. |
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burrowowl
Sonic.Net
VIP
join:2003-01-22
Santa Rosa, CA | Ports 587 and 465 should be available for you. 587 is STARTTLS and 465 is SMTP-over-SSL. Both require authentication (currently-valid Sonic.net username and password).
--
John Fitzgerald
Sonic.net Technical Support |
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SewKew
@comcast.net
| reply to wplusinc
said by wplusinc :
Also, are the details to this published somewhere I can look on the web, or do I need to call in and ask about this? »www.sonic.net/support/ss/mail/ |
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