BellVictim
Premium
join:2006-04-17
3 edits |  Rogers' New Toronto LCA's: Master List - v2009-10-06c
Rogers' Old vs New Toronto LCA's |
A fair number of people have been wondering about what's changing for the new Local Calling Areas from Rogers, for Toronto region. Here's what I think is the list.
Please verify this data before making decisions based upon it.
E&OE : )
HTH folks.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
What this tells us is that as of Oct 15:
1) For EVERY SINGLE Rogers' cx (in Canada!):
If the cx is physically located in the *Toronto Rate Center*
(which is the BLACK BORDER part of the whole Toronto /LCA/ map)
calls to these two places will now become LD:
Erin
Orangeville
2) For all Rogers cx who have a 'Toronto' number:
(all 416?, all 647?)
and where those cx are ever physically located in these seven places:
Burlington
Erin
Guelph
Orangeville
Oshawa
Waterdown
Whitby
they will discover that ALL RECEIVED CALLS will now be LD
when the cx is physically located in these places.
This is what Rogers is calling a boundary 'realignment'
and what most of the rest of us call a boundary *shrinking*.
(And a material reduction in the originally contracted service.)
{edit to clarify '1)' re loc'n during outbound calls being ONLY Toronto, not whole TorontoLCA, correct column-header text on pic for OB calls} |
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CoverIt
join:2009-08-07
| Re: Rogers' New Toronto LCA's: Master List - v2009-10-06
So this isn't a Master List maybe you should change your topic subject. No one like you would have access to a Master List.
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Please take a moment and visit »www.competitivebroadband.com/consumer/ |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
 ·Rogers Hi-Speed
| reply to BellVictim
this is pretty much what i thought it would be...for outgoing calls, only two cities have been removed, the rest are the same (i am not familiar with that area, so i don't know if those two cities are "normally local", but i doubt it, or it may depend on where in TO you are located)...regarding the incoming portion, it is aligned with the industry...for example, Toronto to Guelph is a long distance call, so it would make sense that all calls received there will incur LD charges.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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BellVictim
Premium
join:2006-04-17
| reply to CoverIt
said by CoverIt  :So this isn't a Master List Maybe you can convince us of that?
maybe you should change your topic subject. I did - to update the rev of my pic : )
Thx for your concern!
No one like you would have access to a Master List.
Why not? |
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Robrr
join:2008-04-19
Toronto, ON | reply to BellVictim
Re: Rogers' New Toronto LCA's: Master List - v2009-10-06c
Unfortunately we are still only seeing half of the story. What happens when you are outside of the black border and placing those calls??? |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON | my understanding is that it follows standard local/LD rules for that NXX. |
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Robrr
join:2008-04-19
Toronto, ON | Ya but Rogers hasn't added NXX's so that people could at least change the NXX accordingly.
Almost seems like your stuck in No Man's Land where your doomed to LD calls all the time. |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| said by Robrr :
Ya but Rogers hasn't added NXX's so that people could at least change the NXX accordingly.
quite often, the areas this affects are relatively small regions (i have never heard of Erin Ontario)...a wireless carrier isn't going to set aside and create an LCA for a small region like that.
quote:
Almost seems like your stuck in No Man's Land where your doomed to LD calls all the time.
not really...pick your LCA where you are most times...if you do that much travelling, get a plan that includes LD or add some LD minutes...it has always been this way (for years with Bell).
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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BullVictim
@teksavvy.com
| reply to dirtyjeffer
said by dirtyjeffer :my understanding is that it follows standard local/LD rules for that NXX. Personally I would not make such an assumption.
I don't know for certain that such an assumption is incorrect ... I would just not assume is all. |
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BullVictim
@teksavvy.com
| reply to Robrr
said by Robrr :What happens when you are outside of the black border and placing those calls??? AIUI, you are not in the Toronto Rate Center so your local calling area will no be changing.
So whatever you could call previously, will stay unchanged. |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| reply to BullVictim
said by BullVictim :
Personally I would not make such an assumption.
I don't know for certain that such an assumption is incorrect ... I would just not assume is all.
it isn't an assumption, it is how it was explained to me from a Rogers rep who seemed to be quite knowledgeable and understood everything i threw at him.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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bamelin
join:2009-10-06
L9T 7B7
| reply to BellVictim
I couldn't wait to "see what happens" and if I'm screwed or not (I just moved to MIlton but both my cells are 647 area code).
I wrote to the office of the president and have been hooked up with unlimited North American Long Distance for the remainder of my contract at no extra cost. (not just Canadian ... unlimited North American long distance at 0 cost).
I'm pretty estatic right now. |
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BullVictim
@teksavvy.com
| said by bamelin :I wrote to the office of the president and have been hooked up with unlimited North American Long Distance for the remainder of my contract at no extra cost. (not just Canadian ... unlimited North American long distance at 0 cost). Are you 100.0% sure about the *North America-wide* free L/D? I've *never* heard of anyone getting a N.A.-wide free L/D remedy - always *only Canada-wide*!
I think you /might/ be mistaken (it's usually Canada-wide LD, unlimited {or a mere 1,000 mins/month}, for $0/mo as the best thing that Rog can/will_sometimes give a customer) so I would *triple*-check that assumption before you start calling all your pals in Fla & Cali & bragging ; )
But if you did in fact get full N.A.-wide then way to forking go - you've set a new record for remedy received!
I'm pretty estatic right now.
Good job - yeah, isn't unlim L/D a nice feeling - never have to worry if a call you're making, or answering is LD or not.
Just remember though, the $0 LD costs shall one day end (when your contract expires) so don't get too addicted to 'free' LD.
BTW, can you maybe describe the steps you took? e.g.
- Did the Off of Pres offer you the unlim LD (that was pretty quick for them to get back to you!)
- Did you do the webpage contact ( »your.rogers.com/contact/complaint.asp ) to write the off of Pres?
Any info you can share may help others who want to achieve the same thing as you.
TIA for any info (and congrats for standing up for yourself)! |
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CoverIt
join:2009-08-07
| reply to BellVictim
Just keep in mind that BullVictim speaks alot of Bull but has no power, takes no action and has no access to any provider info other then stuff he trolls from google.
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Please take a moment and visit »www.competitivebroadband.com/consumer/ |
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bamelin
join:2009-10-06
L9T 7B7
2 edits | reply to BullVictim
Yeah it's definatley NA wide (the 30 dollar unlimited plan). I actually asked them jsut for Canada but she called back with NA wide so I was pretty happy. I confirmed this multple times with the that it was indeed NA wide not just CDN.
Steps taken:
1. Called Customer Service. No result issue escelated to Relations with reference #
2. SPoke with Relations. Offered 1000 min for $5 per month. Said this is not enough and then offered 1000 min at 0 per month. Refused. Demanded to speak with member of mngt team. Rep did not want to do this. I insisted. Got reference # and promise mng will call back
3. Mng calls back and states that the rep should not have even offered 1000 min for free. States nothing he can do. We go back and forth for over 40 minutes with heated exchanges. I threaten to write office of president. Manager then offered 1000 free minutes and asked if he does this will I call office of president. I say yes I am still going to. Manager says he is rescinding offer. I backtrack and say fine I accept 1000 minutes and will not call office of president. I get reference number and manager name and title.
4. Went to your.rogers.com/contact/complaint.asp to write the office of President, outlining EVERYTHIGN that happened along with reference numbers. Mention arbitration process, loyal rogers customer for years, breach of contract, feeling of being coherced by manager to accept 1000 minutes when I really should be writing to office of pres.
5. Recieve call next day. Explain everything over again what happened, mention that i had asked for unlimited CDN LD as a work around OR the option to cancle my contract due to material breach. (Keep in mind I was very nice throughout this, you have to strike a fine balance between getting angry but playing up the "I'm just a common joe getting screwed by the system angle" -- which I am actually.)
Made sure she understood I don't want to leave Rogers I just want to be able to call the same places I've always been able to call locally.
Office of Pres said they were going to look at promotions then call me back. They call me 10 minutes later with unlimited NA LD at 0 cost (account will be credited 15 dollar credit, 10 dollar credit and 5 dollar credit for each of my phones) for the remainder of my contract (over 1 year).
Voila. Issue resolved and I'm a happy Rogers customer again.
I live in Milton btw but just moved from Toronto so I was going to be hit hard by this. |
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Adam20
Premium
join:2007-07-19
Sarnia, ON
·Cogeco Cable
 ·Cogeco Voip
·Rogers Hi-Speed
 ·Rogers Portable In..
 ·Bell Sympatico
| I was not getting anywhere after spending 2+ hours arguing with the idiots on the phone.
So I emailed the office of the prez.
Spoke with a girl named GIGI,
She gave me the 1000 can wide LD for free and waived my system access fee for 12 months.
Cant really complain about that remedy lol.
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Any comments made by me are of my own opinion. |
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BellVictim
Premium
join:2006-04-17
| reply to bamelin
said by bamelin :Yeah it's definatley NA wide (the 30 dollar unlimited plan). I actually asked them jsut for Canada but she called back with NA wide so I was pretty happy. I confirmed this multple times with the that it was indeed NA wide not just CDN. I'm convinced. Way to go!
Steps taken:
3. [...]Manager then offered 1000 free minutes and asked if he does this will I call office of president. I say yes I am still going to. Manager says he is rescinding offer. I backtrack and say fine I accept 1000 minutes and will not call office of president. I get reference number and manager name and title.
4. Went to your.rogers.com/contact/complaint.asp to write the office of President,
Ha ha, total LOL - way to go again. This guy really deserved his boss getting wind of his bullying conduct.
{I} Mention arbitration process, loyal rogers customer for years, breach of contract, feeling of being coherced by manager to accept 1000 minutes when I really should be writing to office of pres. You tell them how they've been bad (or how you can escalate), then plead the hard-done case for for yourself.
The ole push-pull.
Repeat this a few of times and you'll have the rep as putty in your hands.
5. Recieve call next day. Explain everything over again what happened, Yeah, that (re-explain everything) is common. Pity since it wastes the rep's time, and your time as well.
(Keep in mind I was very nice throughout this, you have to strike a fine balance between getting angry but playing up the "I'm just a common joe getting screwed by the system angle" -- which I am actually.) Yep, the person on the other end is someone you want on your side - never blame them - you seek their help to solve your problem.
[...] They call me 10 minutes later with unlimited NA LD at 0 cost (account will be credited 15 dollar credit, 10 dollar credit and 5 dollar credit for each of my phones) for the remainder of my contract (over 1 year). I live in Milton btw but just moved from Toronto so I was going to be hit hard by this.
Our only disagreement - I still don't think you'll be impacted but realize you've been told by rogers that you will. It /is/ confusing, that's why I did up the 'What this tells us' blurb after the diagram.
BTW, since your contract is ending in a year this is what I would do if I were you, and you wanted to keep that LD bonus going past the 1 year and especially in you're prepared to re-commit for 1 or more years
- 2 or 3 months BEFORE YOUR CONTRACT EXPIRES call up Rogers, get into Retentions. Tell them you're thinking about leaving Rogers for one of the newcomers but wanted to contact Rogers to see what their 'best offer' was before you start to ask the competitors what they can offer ... and mention that one of the things you'd really like to have if you stayed with rogers was to keep the LD pkg + discounts that you've already got if you stayed. IMO an esp good chance at getting it if you say you'll recommit for another year (and make sure the rest of your plan doesn't change). Prolly some other stuff to if you ask gently & politely : )
Thanks tons for taking the time to share your story and all the detail - hopefully others can learn from it and get a fair remedy (and maybe even fair treatment through it all) for themselves. |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| reply to bamelin
said by bamelin :Made sure she understood I don't want to leave Rogers I just want to be able to call the same places I've always been able to call locally. you most likely would have been able to continue to do so anyway, but whatever.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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Snickerdo
Premium
join:2001-02-28
Niagara Falls, ON
| said by dirtyjeffer :you most likely would have been able to continue to do so anyway, but whatever. If he's in Milton with a Toronto number, prior to the change he would have had full access to Toronto'a LCA. After the change, he would only be able to call Oakville, Burlington, Georgetown, Acton, and maybe Guelph. No more Toronto, no more Mississauga, no more Brampton, no more Markham, no more Woodbridge, no more Whitby, etc etc. Not only that, but every incoming call he received would also be billed as long distance.
It would have been a huge mess for him.
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Give a man a hooker and he'll have fun for a night. Teach a man how to hire a hooker and he'll have fun for a lifetime. |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| said by Snickerdo :
If he's in Milton with a Toronto number, prior to the change he would have had full access to Toronto's LCA.
i am not sure of the LCA prior to the change, but from the link posted at the beginning, the difference is minimal.
quote:
After the change, he would only be able to call Oakville, Burlington, Georgetown, Acton, and maybe Guelph. No more Toronto, no more Mississauga, no more Brampton, no more Markham, no more Woodbridge, no more Whitby, etc etc.
i am pretty sure Milton and possibly Toronto are local calls for Milton...as i said before, i am not really familiar with that region to say for sure.
quote:
Not only that, but every incoming call he received would also be billed as long distance.
wrong, Milton is part of the Toronto LCA for incoming, so while in Milton, ALL incoming calls will still be local to receive.
quote:
It would have been a huge mess for him.
not really...sure, there might be the odd one, but it really isn't as bad as some people think it is.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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