Topic '[HN9000] Explanation from ECC for Slow Speeds' in forum 'HughesNet Satellite' - dslreports.com http://www.dslreports.com/forum/HN9000-Explanation-from-ECC-for-Slow-Speeds-23142956 en Fri, 10 Feb 2012 03:10:22 EDT Fri, 10 Feb 2012 03:10:22 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23417069
The caps for comcast are nothing compared to what we are dealing with. The new lines ran at 12mbps slow days ran at 8. My apartment afterwords was a 8mbps connection and usually ran at 3-6mbps never got to 8 but it was in a dense area and was expected.]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23417069 Mon, 30 Nov 2009 21:22:25 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23416800 said by Xtreme2damax:

Unfortunately it looks like I've got a while of waiting, it seems Verizon was laying the Fios line even further up the road than was originally thought, like 2 - 4 miles down the road. :(
that is the worst... comcast sent me a flyer last week saying cable is coming to my area soon, sign up now! ... i was really excited until i called and they told me they just mailed it to everyone in my area code :( talk about false advertising]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23416800 Mon, 30 Nov 2009 20:33:04 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23416433
Unfortunately it looks like I've got a while of waiting, it seems Verizon was laying the Fios line even further up the road than was originally thought, like 2 - 4 miles down the road. :(]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23416433 Mon, 30 Nov 2009 19:23:21 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23413041 Your right Jack, I just posted a problem with speed on the Milenicom Sprint network. Still I do have better service and speeds now then I ever had with HN, and being able to download without restrictions or FAP is a blessing!

My son who is in college right now just signed up for a boosted Comcast speed premium plan at a cost of an extra $5 per month (which I pay for). He says on a good day he gets 25mbps, I asked him what he gets on a bad day; 10-15mbps down!
--
Franklin CDU-680, CradlePoint 350, DLink 655 router, HG2424G Grid antenna, Cyfre Amp.]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23413041 Mon, 30 Nov 2009 09:12:53 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23412869 I've been feeding the bank accounts of HughsNet(Directway) for over 4 years now, I've never seen speeds this slow before and calling customer service is a waste of time. I just ordered Millenicom service they say it should work in my area using sprint.

I live in Maryland and if Millenicom works I will then have about 5 months left on my contract(took the free upgrade for the 7000s) which made me obligated to 12 months more of p-poor service. I will then make my complaints to the Maryland AG and BBB. But at this point anything but HughsNet.

-------------------------------------------------------------

Don't get your hopes up too much. Last night with Milenicom/Sprint I was seeing 230 Down and 579 ms ping. This morning it was back to normal. Wireless cannot support but so many subscribers with heavy usage. Same problem with HN.]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23412869 Mon, 30 Nov 2009 08:26:57 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23407530
»192.168.0.1/stlui/fs/advanced/tu···fig.html

There is a California Lottery page that I use to enter none winning scratch-off tickets for a second chance drawing, I have to turn off turbo-page or the site will not let me log in.
--
HN9000/.74 1 watt/ProPlus
]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23407530 Sat, 28 Nov 2009 19:05:13 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23407315
how did you turn turbopage back on? just restart modem?]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23407315 Sat, 28 Nov 2009 17:57:02 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23407096 Inconsistancy

Test 1: Sioux City, IA
TurboPage Enabled

TurboPage Disabled


Test 2: Denver, CO
TurboPage Enabled
Unable to test, "Packet Loss Test Error" (x5)
TurboPage Disabled


Test 3: Cheyenne, WY
TurboPage Enabled

TurboPage Disabled


I have no idea what to make of it, personally...
--
ISP: HughesNet Satellite Internet
Modem Model: HN9000
Service Plan: ProPlus (425MB/day, 1.6 Mbps Down 250 Kbps Up)]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23407096 Sat, 28 Nov 2009 16:42:00 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23402542
said by FAPman:

LOL losing too many packets, they obviously dont know how their own service runs. My conn usually runs about 2-5% packetloss at any given time mostly because of latency or their "web acceleration".

--
HughesNet: We promise nothing. We guarantee nothing. We stand by nothing.]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23402542 Fri, 27 Nov 2009 11:52:07 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23402052 said by nkynative:

I wonder if these technicians that come out really know what they are doing.
The unfortunate truth is that too many of them really don't. A not-so-uncommon practice is for unscrupulous dealers to send one employee to installer training, just to get the certification. He then arms all his otherwise "unqualified" employees with that certification number - and turns them loose on an unsuspecting public.

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23402052 Fri, 27 Nov 2009 09:30:14 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23401819
I will work with your advice and get back to you.

Have a great Black Friday! I'm still full of turkey and pumpkin pie.]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23401819 Fri, 27 Nov 2009 07:40:56 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23401770
Your transmission error rate is good - barely 0.04% - But the Rate Code looks too low. I've seen better Current Modcod and Signal Strength as well. I suspect you'd benefit noticeably by getting your pointing angles optimized.

To check your authorized Rate Codes, look at the left column of that same page. Click Transmitter, then Allowed Inroutes. The green dots indicate those authorized for your account. If you're not usually getting the highest Rate Code, you're not getting what you're paying for. Mine normally runs the full 256k 4/5 rate. Not doing so is often because of low ACP/isolation, which is usually caused by an inaccurate POL angle. Less often, it can be caused by a cable fault, water in the waveguide, a failing transmitter, etc. Move back to the left column, and click ACP stats. Please post the numbers after Last Validate Isolation and Last Re-Validate Isolation. Mine typically runs in the high 70s. Go left again, and click on Ranging Stats. Unsuccessful or failed transmission rates would be consistent with the low Rate Code too. But - and this is an important "but" - you wouldn't have that good 0.04% transmission error rate if there was a cable fault, water problem, failing transmitter. What left? Pointing angles.

Anyway, let's move on. To check available ModCods click Receiver Stats, ACM-more, Modcod Stats. Mine seldom runs less than Modcod 15, often staying at 17 for weeks. If you're not usually getting the highest Modcod, you're not getting what you're paying for. Go back to the left column, click SQF Stats. This will show all the received signal samplings since your last restart. Mine typically runs in the high 80s. The highest number of samples will be your typical fair day signal strength, but note that it's probably several points lower than the highest SQF sampled. If there's a lot of samples above the typical, it often indicates a dish that's moving in the wind - which also represents a "pointing problem". Water in the waveguide and/or intermittent cable faults can produce similar numbers. But again, you've got that good error percentage. I'm still thinking pointing angles.

In short, the stats suggest that your outdoor unit could be in better health. I wish we lived closer, I'd come over myself and try to help iron out some of those irregularities. Short of that, at least you'll be armed with some numbers - and what they mean - during your next duel with tech support.

One final note: I doubt the software firewall is a problem, it's located after the point where the URL lag is being recorded. But many routers act like hardware firewalls. Are you sure yours isn't? And some routers - with or without firewalls - have been known to similarly skew the modem stats. I suggest that you temporarily bypass the router for a few days. Go straight from your NIC to the modem - reset the modem stats - then wait to see if the numbers improve any. When the numbers get better, so does performance and survivability.

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23401770 Fri, 27 Nov 2009 07:02:49 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23401696
11/27/2009 05:31:11 1484 67
11/26/2009 17:58:12 563 181
11/26/2009 07:14:52 1295 109
11/25/2009 20:44:37 42 142
11/25/2009 20:41:58 65 150
11/25/2009 20:39:54 63 176
11/25/2009 20:37:59 46 73
11/25/2009 20:33:16 39 50
11/23/2009 18:13:51 48 142
11/23/2009 17:59:38 61 196
11/17/2009 20:03:36 129 147
11/17/2009 19:59:24 164 166
11/17/2009 19:55:25 174 155
11/17/2009 19:52:31 148 154
11/17/2009 19:49:21 151 68
11/14/2009 07:15:16 1289 186
11/02/2009 10:33:29 1189 173
10/17/2009 12:35:45 560 157
10/17/2009 08:56:57 1281 188
10/15/2009 21:06:31 77 136

There are no items to display. ]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23401696 Fri, 27 Nov 2009 05:36:15 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23401693
Satellite Statistics Summary
------------------------------------
Network Time: FRI NOV 27 05:23:18 2009
------------------------------------

Adapter Main Statistics:
------------------------
Signal Strength.............. 65 Stream Msg-Ackd/Nakd........ 539224/223
Flags............... 0x00001020 NonStream Msg-Ackd/Nakd..... 6435/758
UpTime (d:h:m:s).. 003:14:30:29 Aloha Starts................ 6433
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 2
Transport Alarm Bit.......... None Frames Received............. 4726091
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 095:W:1420 Miscellaneous Problems...... 230
Rate Code........ 256k 1/2 (TC) No Receive Outroute Lock.... 0
Inroute Group................ 50 No FLL Lock................. 0
Inroute..................... -1 No Network Timing Sync...... 24
IQoS ID...................... 0 Current Modcod.............. 8-PSK 3/4 (14)

Rate Code Selection: Selected the highest available rate

Ranging Reason: Ranging Done

Inroute Group Selection: Ranged at inroute rate selected by IQoS

Receive Status: Receiver operational. (RxCode 5)
Transmit Status: Transmitter ready. (TxCode 8)

I do have a router between the computer and the modem. The only firewall that I have is through McAfee antivirus software.

Thanks for your help guys!]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23401693 Fri, 27 Nov 2009 05:27:41 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23401160 said by nkynative:

Below is a copy/paste of what I see on the advanced control center page under Diagnostics/Hourly History/Current:
that's not what I asked for. For the moment, I'm only interested in viewing what's listed on your »192.168.0.1/fs/advanced/advanced.html
And not right after a restart either. Every time you restart/recycle/power down the modem, you zero most of the stats that can assist greatly in diagnosing/troubleshooting.

And FAPman's right. Nearly half your non-prefetch URLs took between 2000 and 4000ms to retrieve. That sucks. Do you have a router and/or firewall between your PC and your modem?

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23401160 Thu, 26 Nov 2009 23:32:52 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23400281 [HN7000S] AIS STF Over Limit Error

»[HN7000S] Uplink Problem?

this high latency not good 2000 4000 85(49.71%)]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23400281 Thu, 26 Nov 2009 18:37:12 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23400169
System Level Diagnostics
---------------------------------------------------------------
Monitoring interval THU NOV 26 17:45:39 2009 - THU NOV 26 17:49:26 2009
Common Problem(s) Detected NONE
Overall BAD
Transport BAD
PEP GOOD
TurboPage GOOD
DNS GOOD
VSAT Internal GOOD
---------------------------------------------------------------
Transport Layer Diagnostic Statistics
---------------------------------------------------------------
Status BAD
Current SQF 68 GOOD
Stream NACK/ACK percentage 0 GOOD
Tx Outage Duration (in secs) 0(0.00%) GOOD
Demod LeftTrackingState Duration (in sec 0(0.00%) GOOD
Demod Not Locked Duration (in secs) 0(0.00%) GOOD
FLL unlock count 0 GOOD
BW allocation percentage 36 GOOD
Encoded Q Bytes Flushed 0(0.00%) GOOD
No frame info 5(0.10%) GOOD
Misc. errors 2(0.04%) GOOD
ACM Fragmentation Error 0(0.00%) GOOD
ACM MODCOD Sent Error 0(0.00%) GOOD
SMA Reset Error 0 INFO
ACM MODCOD Mismatch (Higher) 0 INFO
ACM MODCOD Mismatch (Lower) 0 INFO
AIS STF Over Limit Error 137(14.50%) BAD
Retx count to stream ACK ratio 0(0.00%) GOOD
DVB-S2 PID loss percentage 0.0000 GOOD
Realtime resets 0 GOOD
Pointing problem detected NO GOOD
Inroute Q1 overflows 0 GOOD
Inroute Q2 overflows 0 GOOD
Inroute Q3 overflows 0 GOOD
Inroute Q4 overflows 0 GOOD
CBR Q high latency packets 0(0.00%) GOOD
CBR Q very high latency packets 0(0.00%) GOOD
Priority Q 1 high latency pkts 0(0.00%) GOOD
Priority Q 1 very high latency pkts 0(0.00%) GOOD
Priority Q 2 high latency pkts 0(0.00%) GOOD
Priority Q 2 very high latency pkts 0(0.00%) GOOD
Priority Q 3 high latency pkts 0(0.00%) GOOD
Priority Q 3 very high latency pkts 0(0.00%) GOOD
Priority Q 4 high latency pkts 0(0.00%) GOOD
Priority Q 4 very high latency pkts 0(0.00%) GOOD
TX CODE COUNTS 0|0|0|0|1|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0 INFO
TX CODE OUTAGE DURATION 0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0 INFO
---------------------------------------------------------------
Address Statistics
---------------------------------------------------------------
Status BAD
Bad key errors 0 GOOD
CRC errors 0 GOOD
Num of 03 addresses open 3 GOOD
Uplink packets rcvd 2884 BAD
SDL packets rcvd 1883 GOOD
---------------------------------------------------------------
PEP Diagnostic Statistics
---------------------------------------------------------------
Status GOOD
IPGW error detected NO GOOD
Backbone status UP GOOD
LLRTT (in msec) for bb 2 1120 GOOD
FAP in effect NO GOOD
Flow control in effect NO GOOD
Tx SACKs 0(0.00%) GOOD
Rx SACKs 0(0.00%) GOOD
RSTs received 0 GOOD
RSTs transmitted 0 GOOD
Zero window rcvd 0(0%) GOOD
Zero window txed 0(0%) GOOD
TCP messages retxed 0(0.00%) GOOD
---------------------------------------------------------------
DNS Diagnostic Statistics
---------------------------------------------------------------
Status GOOD
Timedout DNS queries 0(0%) GOOD
Invalid DNS queries 0(0%) GOOD
Requests dropped no RCBs 0(0%) GOOD
Invalid response rcvd 0(0%) GOOD
---------------------------------------------------------------
TurboPage Diagnostic Statistics
---------------------------------------------------------------
Status GOOD
TPS bypassed 0(0%) GOOD
Peak browser connection limit reached 0 GOOD
Prefetches bypassed 44(40%) GOOD
TTMP aborts received 0(0%) GOOD
LAN side send block 0(0%) GOOD
WAN side send block 0(0%) GOOD
TPC (50x) Errors 0(0%) GOOD
TPS (50x) Errors 0(0%) GOOD
Application disabled NO GOOD
SYNs bypassed 0(0%) GOOD
RSTs received from SDS 0(0%) GOOD
Duplicate SYNs received 0(0%) GOOD
No CCBs for requests 0(0%) GOOD
---------------------------------------------------------------
VSAT Internal Diagnostic Statistics
---------------------------------------------------------------
Status GOOD
Mbufs drops 0 GOOD
Mbufs wait 0 GOOD
Mbufs drain 0 GOOD
Sys pool drops 0 GOOD
Sys pool wait 0 GOOD
Sys pool drain 0 GOOD
TCP data packet retx 0(0.00%) GOOD
Available memory (in bytes) 18290688(39%) GOOD
IRL Q overflows 0 GOOD
---------------------------------------------------------------
CPU Usage (percent of monitoring interval)
---------------------------------------------------------------
Status GOOD
Avail CPU threshold duration(in secs) 0(0%) GOOD
No CPU left duration (in secs) 0(0%) GOOD
---------------------------------------------------------------
LAN
---------------------------------------------------------------
Status GOOD
LAN Q overflows 0 GOOD
LAN Loopback Failures 0 GOOD
Virus Pkts Dropped 0 GOOD
LAN Ping Status NOT OK NOT AVAILABLE
---------------------------------------------------------------
Traffic Activity
---------------------------------------------------------------
Interface Bytes Packets Rate Activity
LAN Rx 244.38K 1690 8.61Kbps TYPICAL
Uplink 26.23K 306 0.92Kbps TYPICAL
Downlink 1.26M 3198 44.48Kbps TYPICAL
LAN Tx 1.23M 2028 43.30Kbps TYPICAL

---------------------------------------------------------------
Web Traffic Response Time Statistics
---------------------------------------------------------------
Monitoring interval THU NOV 26 17:45:39 2009 - THU NOV 26 17:49:26 2009
---------------------------------------------------------------
Response received from TPS |Response received from prefetch cache |Response received from bypass proxy (interactive) |Response received from bypass proxy (bulk) |Response received from web/proxy server (interactive) |Response received from web/proxy server (bulk) |Response received from other |
URLs: 171 |URLs: 64 |URLs: 0 |URLs: 0 |URLs: 0 |URLs: 0 |URLs: 0 |
Interval Start(ms) Interval End(ms) URLs(%) |Interval Start(ms) Interval End(ms) URLs(%) |Interval Start(ms) Interval End(ms) URLs(%) |Interval Start(ms) Interval End(ms) URLs(%) |Interval Start(ms) Interval End(ms) URLs(%) |Interval Start(ms) Interval End(ms) URLs(%) |Interval Start(ms) Interval End(ms) URLs(%) |
0 2000 86(50.29%) |0 100 61(95.31%) |0 1000 0(0.00%) |0 5000 0(0.00%) |0 1000 0(0.00%) |0 5000 0(0.00%) |0 1000 0(0.00%) |
2000 4000 85(49.71%) |100 200 0(0.00%) |1000 2000 0(0.00%) |5000 10000 0(0.00%) |1000 2000 0(0.00%) |5000 10000 0(0.00%) |1000 2000 0(0.00%) |
4000 6000 0(0.00%) |200 300 0(0.00%) |2000 3000 0(0.00%) |10000 15000 0(0.00%) |2000 3000 0(0.00%) |10000 15000 0(0.00%) |2000 3000 0(0.00%) |
6000 8000 0(0.00%) |300 400 0(0.00%) |3000 4000 0(0.00%) |15000 20000 0(0.00%) |3000 4000 0(0.00%) |15000 20000 0(0.00%) |3000 4000 0(0.00%) |
8000 10000 0(0.00%) |400 500 2(3.13%) |4000 5000 0(0.00%) |20000 25000 0(0.00%) |4000 5000 0(0.00%) |20000 25000 0(0.00%) |4000 5000 0(0.00%) |
10000 12000 0(0.00%) |500 600 0(0.00%) |5000 6000 0(0.00%) |25000 30000 0(0.00%) |5000 6000 0(0.00%) |25000 30000 0(0.00%) |5000 6000 0(0.00%) |
12000 14000 0(0.00%) |600 700 0(0.00%) |6000 7000 0(0.00%) |30000 35000 0(0.00%) |6000 7000 0(0.00%) |30000 35000 0(0.00%) |6000 7000 0(0.00%) |
14000 16000 0(0.00%) |700 800 1(1.56%) |7000 8000 0(0.00%) |35000 40000 0(0.00%) |7000 8000 0(0.00%) |35000 40000 0(0.00%) |7000 8000 0(0.00%) |
16000 18000 0(0.00%) |800 900 0(0.00%) |8000 9000 0(0.00%) |40000 45000 0(0.00%) |8000 9000 0(0.00%) |40000 45000 0(0.00%) |8000 9000 0(0.00%) |
18000 4294967295 0(0.00%) |900 4294967295 0(0.00%) |9000 4294967295 0(0.00%) |45000 4294967295 0(0.00%) |9000 4294967295 0(0.00%) |45000 4294967295 0(0.00%) |9000 4294967295 0(0.00%) |]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23400169 Thu, 26 Nov 2009 17:55:19 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23399035
Packet loss numbers from the gaming server are cumulative. You need to determine how much packet loss exists between you and the NOC. If it's zero, what the game server is telling you is strictly terrestrial packet loss. Little you can do about that. But 2% to 5% packet loss between you and the NOC would be unacceptable - and can be fixed.

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23399035 Thu, 26 Nov 2009 12:11:54 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23398566
Edit: But if you want to throw in resent packets i guess you can consider it 0 packetloss, i dont.

2. non-peak from what i understand from CS is only during fap free times everything else can be considered peak times.]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23398566 Thu, 26 Nov 2009 10:22:46 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23398527 said by nkynative:

why would my speeds be fine during non-peak hours and so dismal during peak hours?
You use the terms "peak" and "non-peak", but apparently you don't understand them. Think of them like Cincinnati or Louisville traffic:
peak -> rush hour
non-peak ->midnight

Can you show us what you see at »192.168.0.1/fs/advanced/advanced.html ?

said by FAPman:

My conn usually runs about 2-5% packetloss at any given time
That's excessive - at ANY given time. What method are you using to actually arrive at that percentage?

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23398527 Thu, 26 Nov 2009 10:13:12 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23398470
LOL losing too many packets, they obviously dont know how their own service runs. My conn usually runs about 2-5% packetloss at any given time mostly because of latency or their "web acceleration".]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23398470 Thu, 26 Nov 2009 10:01:06 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23398222
I had been getting download speeds of around 500 kbps during the peak-use hours. What has changed? Am I being taken for a ride by these technicians?

Incidently, according to Millenicom, I am in the Sprint-enabled service area for their wireless internet service. Up until now I did not even consider switching as I had been reasonably satisfied with Hughes. If this problem cannot be resolved, could I expect better speeds from Sprint or would the hassle of a switch of ISPs just be a waste of time?

Call me paranoid, but I've wondered if these slow speeds could be from someone intercepting my information being sent to the NOC and then forwarding it to the NOC. I've read stories of this happening in the UK. Why would this extreme slow down only happen during peak hours though?

Sorry for the long post. Thanks for answers anyone can provide.]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23398222 Thu, 26 Nov 2009 08:06:28 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23390489
»www.adr.org/sp.asp?id=22014

Also, The AAA has established guidelines to request a deferral or waiver of the fees in arbitration, including requesting an arbitrator that will serve without charge.

This is a lot of work for the average person to be released from a contract without paying fees or resolving services issues but is really all the "consumer protection" that is needed if your concerned enough about the service you are receiving even though it is a "luxury" and can be canceled at any time by you.

Moag awesome thread]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23390489 Tue, 24 Nov 2009 17:38:27 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23390256 No, it's NOT that simple. And that's why we have consumer protection laws in this country. Corporations will and do take advantage of its customers whenever they can get away with it because it's financially advantageous for them to do so.

said by FAPman:

Take some responsibility for what you already accepted for value or just stop using the service it is that simple.

--
HughesNet: We promise nothing. We guarantee nothing. We stand by nothing.]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23390256 Tue, 24 Nov 2009 17:01:58 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23388196
edit - write your congress(wo)man too
»New Bill Takes Aim At Higher Verizon ETFs]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23388196 Tue, 24 Nov 2009 10:24:51 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23387323
But, I'm guessing to many of you cant read the subscriber agreement that you agreed to when signing up for the service. It's not about what they advertise "when have you ever gotten exactly what any company advertises anyway" but the contract that you agree to.

Take some responsibility for what you already accepted for value or just stop using the service it is that simple.

And Coopy good troubleshooting skills, I hope you didnt actually upgrade to become elite. ]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23387323 Tue, 24 Nov 2009 03:49:04 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23377020
I miss my Road Runner.......]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23377020 Sat, 21 Nov 2009 21:47:23 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23362627 said by Coopy :

Now listen up... Get on the phone and call Hughesnet and talk to Sales at Highesnet and tell them this.

I want the Elite Plan. There's nothing I'd like more than to spend 120 bucks a month for my internet connection. Please hurry and upgrade me. While you are on the phone with them before they even hang up the speeds will instantly change. In the blink of an eye. I personally ran the speed test the entire time i was on the phone withe them.

There ya have it... The Mystery is now solved. We have been calling the wrong tech support line. Try the tech support guys over in Sales. They can fix things in 20 minutes that the rest of this bunch of blundering idiots couldn't fix in 5 months.

Now quit your whining and get your credit cards out. You guys just don't spend enough money yet at Hughesnet to deserve any attention or connection. You are not ELITE.......

I think I'll go look at their BBB Acredited Business Symbol again. Must not take much to get one of those....
Forget the BBB, I think the FCC and the Federal Consumer Protection Agency should hear about this!!!]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23362627 Wed, 18 Nov 2009 22:53:07 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23362083 Alright Folks. Here is the information you have all been waiting for. I can finally tell you that my problem is finally and undoubtedly resolved. After fighting with Hughesnet since last May about their pathetic speeds I am finally rocking again and I have the fix for some of you on the pro-plan for your speed problems.

How ya like these numbers baby!!!!!!

11/18/2009 20:30:59 1838 202
11/18/2009 20:28:34 1760 280
11/12/2009 20:02:32 1999 300
11/12/2009 18:16:37 2269 300
11/12/2009 18:12:28 2296 298
11/12/2009 18:10:48 1051 313
11/12/2009 18:05:49 1716 259

Subject: Order Creation Notice
From: HughesNet-Order@hughes.com
Date: Nov 12, 2009 6:08 PM
Thank you for placing an upgrade order

11/11/2009 17:31:25 0.0 0.0
11/11/2009 17:29:11 242 175
11/10/2009 20:03:44 82 244
11/10/2009 20:00:20 51 204
11/10/2009 19:57:42 475 244
11/10/2009 19:53:14 36 211
11/10/2009 19:49:33 59 218
11/09/2009 19:09:51 443 245
11/04/2009 18:35:41 849 247
11/03/2009 22:18:30 84 250
11/03/2009 22:15:17 69 218

Now listen up... Get on the phone and call Hughesnet and talk to Sales at Highesnet and tell them this.

I want the Elite Plan. There's nothing I'd like more than to spend 120 bucks a month for my internet connection. Please hurry and upgrade me. While you are on the phone with them before they even hang up the speeds will instantly change. In the blink of an eye. I personally ran the speed test the entire time i was on the phone withe them.

There ya have it... The Mystery is now solved. We have been calling the wrong tech support line. Try the tech support guys over in Sales. They can fix things in 20 minutes that the rest of this bunch of blundering idiots couldn't fix in 5 months.

Now quit your whining and get your credit cards out. You guys just don't spend enough money yet at Hughesnet to deserve any attention or connection. You are not ELITE.......

I think I'll go look at their BBB Acredited Business Symbol again. Must not take much to get one of those....

]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23362083 Wed, 18 Nov 2009 21:09:32 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23361831


If this is all HughesNet offers for 80 bucks a month (Pro Plan), I'm looking elsewhere a.s.a.p.

:mad:]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23361831 Wed, 18 Nov 2009 20:14:58 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23361770
These are the speeds I'm getting with Turbo Page enabled. I'll disable and send a copy of the results.]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23361770 Wed, 18 Nov 2009 20:02:16 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23360740 --
9000 spaceway III, 7000S SatMex 5 990, Dlink wirless]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23360740 Wed, 18 Nov 2009 16:37:54 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23360701 http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23360701 Wed, 18 Nov 2009 16:30:55 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23360642
9000 turbo page.

»192.168.0.1./stlui/fs/advanced/t···fig.html
--
9000 spaceway III, 7000S SatMex 5 990, Dlink wirless
Click for full size
]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23360642 Wed, 18 Nov 2009 16:18:34 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23359871 said by seaweedsl:

I've had some positive results rebooting the modem or tearing down the turbopage. It's quick enough to try and sometimes seems to get you a better path through the NOC...
Yes, same question here. How do you turn off Turbopage?

I just got this Hughesnet service two months ago and have not been pleased. Yes, it's better than dial-up which is currently my only alternative. But not much better during the times of the day when you need it. This 6-11 PM traffic jam is terrible.

And did you guys see that Hughesnet is now claming 50-60% speeds during peak hours. I WISH!!!!]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23359871 Wed, 18 Nov 2009 14:11:13 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23359089 said by seaweedsl:

. . . I've had some positive results rebooting the modem or tearing down the turbopage. It's quick enough to try and sometimes seems to get you a better path through the NOC...
What is "tearing down the turbopage" and how does one go about doing that??

I've been suffering too, but have been suffering quietly up until now. . . ]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23359089 Wed, 18 Nov 2009 11:30:47 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23350981
Looks like the new stuff isn't working for you. Before I push for new equipment, can you email me more detail on your experience?

I filed a complaint with FCC, but Hughes has told them they offered to upgrade my equipment and I refused. All I refused was the .74 dish after their own people, technicians, janitors, whatever assured me that the .74 on kA would be worse than my current .74 on kU and recommended the .98.]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23350981 Mon, 16 Nov 2009 20:04:10 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23329277 said by seaweedsl:

a Sat-based local net, a slow connection might be the ODU installation, occasionally it's local wireless issues, but mostly it's on Hughes' end, at the NOC or else the Sat.

I've had some positive results rebooting the modem or tearing down the turbopage. It's quick enough to try and sometimes seems to get you a better path through the NOC...I think you bring up a very good point here, there are a LOT of factors that will affect the speed of the connection. The things you mention plus the heavier traffic during peak periods, the server for the page you are trying to get to, and the poularity of the page as well.

BTW those posted speeds were under heavy rain/clouds so it will be better on a normal day.

George
--
Spaceway III HN 9000 Pro+ Plan 1.6 Mbps Down. Acer 5000 series laptop w/AMD 64 bit Turion 1.6ghz, 1gb Ram, 100gb HD. Windows XP SP3, Ubuntu 8.04 Hardy Heron Dual OS. FireFox 3.5.
If at first you don't succeed go fishing!]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23329277 Thu, 12 Nov 2009 02:05:33 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23328583
But my experience is that if your speeds are good at night, then it's not the pc. It's going to waste people's time and frustrate them more than anything to start fooling with their pc. On a Sat-based local net, a slow connection might be the ODU installation, occasionally it's local wireless issues, but mostly it's on Hughes' end, at the NOC or else the Sat.

I've had some positive results rebooting the modem or tearing down the turbopage. It's quick enough to try and sometimes seems to get you a better path through the NOC...

Your speeds don't look too good either for Pro+. But your positive "half-full" attitude (6x dialup!) is great.

Cheers
Steve

--
DW7000,2 watt .98, ProPlus, 83W, 1330 DD-WRT LAN
]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23328583 Wed, 11 Nov 2009 22:29:29 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23328410

--
HughesNet: We promise nothing. We guarantee nothing. We stand by nothing.]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23328410 Wed, 11 Nov 2009 21:53:06 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23328377

--
HughesNet: We promise nothing. We guarantee nothing. We stand by nothing.]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23328377 Wed, 11 Nov 2009 21:47:32 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23328161

Speed Test
.16mbps=160kbps=20KBps=6.66x faster than dial-up

I can't access the hughes speed test because of other issues tonight (non-connection related). If this isn't good enough for ya I will redo this tommorow closer to 8pm or anythime you choose.

George
--
Spaceway III HN 9000 Pro+ Plan 1.6 Mbps Down. Acer 5000 series laptop w/AMD 64 bit Turion 1.6ghz, 1gb Ram, 100gb HD. Windows XP SP3, Ubuntu 8.04 Hardy Heron Dual OS. FireFox 3.5.
If at first you don't succeed go fishing!]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23328161 Wed, 11 Nov 2009 21:02:30 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23327151 said by seaweedsl:

I don't buy that at all. Adjusting your settings is just a superstition thing keeps you busy, makes you feel that you have some control. Keep telling yourself that!
I personally know better.
--
Spaceway III HN 9000 Pro+ Plan 1.6 Mbps Down. Acer 5000 series laptop w/AMD 64 bit Turion 1.6ghz, 1gb Ram, 100gb HD. Windows XP SP3, Ubuntu 8.04 Hardy Heron Dual OS. FireFox 3.5.
If at first you don't succeed go fishing!]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23327151 Wed, 11 Nov 2009 17:42:06 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23326886 said by george357:

Coopy
I do believe that an optimized connection can definitely make the difference between 2x dial-up and 6x dial-up during those peak hours. I know it has for me.
I think that everyone has slowdowns during the peak periods, I have noticed them since the second or third day, that is just an evil of the "service" we have unfortunately. Optimization and maintenance just reduce the amount of drop-off, at least on my set-up.

George
I don't buy that at all. Adjusting your settings is just a superstition thing keeps you busy, makes you feel that you have some control. It's really Hughes' throttling or congestion plain and simple. Though this connection resetting is a new tactic. I've used Hughesnet for years and seen it go all over the place from frozen to consistently fast for months and the computers stayed the same throughout.

I know that when our account is working right, those complaints seem like whining or something, you tend to think that it's fine with me, I must be doing something right.

Just wait, sooner or later you'll get hit with it hard and then you can tweak your computer all you want and nothing will get better until Hughes makes it better.

It's a shame they are not having their feet held to the fire for this. We need to find a way to create some industry wide buzz that will make them consider delivering 50% of account level an absolute minimum, not a target for better hours.

They are really pushing it now. It's the worst I've seen it.
--
DW7000,2 watt .98, ProPlus, 83W, 1330 DD-WRT LAN
]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23326886 Wed, 11 Nov 2009 16:46:04 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23325929
George]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23325929 Wed, 11 Nov 2009 13:35:52 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23325831 Run the hughesnet test and the dsl speed test tonight at 8pm George. Post the results. I'd love to see how fast an optimized connection is.]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23325831 Wed, 11 Nov 2009 13:19:55 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23323026 Your connection does not necessarily become "unoptimized" but I do believe that an optimized connection can definitely make the difference between 2x dial-up and 6x dial-up during those peak hours. I know it has for me.
I think that everyone has slowdowns during the peak periods, I have noticed them since the second or third day, that is just an evil of the "service" we have unfortunately. Optimization and maintenance just reduce the amount of drop-off, at least on my set-up.

George
--
Spaceway III HN 9000 Pro+ Plan 1.6 Mbps Down. Acer 5000 series laptop w/AMD 64 bit Turion 1.6ghz, 1gb Ram, 100gb HD. Windows XP SP3, Ubuntu 8.04 Hardy Heron Dual OS. FireFox 3.5.
If at first you don't succeed go fishing!]]> http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23323026 Tue, 10 Nov 2009 21:44:36 EDT Re: [HN9000] Explanation from ECC for Slow Speeds http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23322407 http://www.dslreports.com/forum/Re-HN9000-Explanation-from-ECC-for-Slow-Speeds-23322407 Tue, 10 Nov 2009 19:46:38 EDT