bullmoose
join:2001-07-01
Kuna, ID
 ·Clearwire
1 edit | Amen brudda!
Unfortunately, I used to work for Sprint on the ION project back between 1999 and 2002. It really seems to me Sprint has gotten to deep into Clear or at least their corporate cultures match, because I am seeing many of the same failures I saw when I was there. The biggest one appears to be they once again underestimated the bandwidth needs and hunger for something other than the incumbent in many areas, and didn't staff up with enough people and qualified people to be able to move quickly to resolve issues. In other words, rolling out too much too fast. They also underestimate their brand. I hate the incumbent, but I sure don't want to go to some local yokel either. Having a big name come in with good pricing is awesome! The flood-gates of pent-up demand opens, and Sprint like usual messes it up and screws their brand name because they didn't get it right. Marketing was OK with losing a percentage in the beginning as they slowly work to resolve the issues. They were OK because I think they continue to fail to recognize how critically important word of mouth is. So, by the time they've got the bugs worked out, the customers they had are gone, and told 20 of their closest friends! They also seem to continually underestimate how magically slow the local incumbent will become when they have to provision bandwidth for the competition. Somehow believing that the 1996 telecom act protects them from that, even as they did the same thing on their local side when they owned local phone. |
