shmee
join:2005-04-03
Montrose, PA
| shouldn't i be getting a bit more speed out of my dsl?
greetings!
just had a new frontier dsl account setup yesterday. i am supposed to be getting the 3Mbps/384Kbps "max" package. according to my modem (gigaset se567) i am on the following profile:
after running countless speed tests i'm seeing the following typical numbers:
here are some statistics from the modem:
and finally, i ran a line quality test. however, i was unable to make myself pingable. i do not have any software firewall running and i turned off the router's firewall, and yet i still keep getting the "target IP does not respond to ICMP ping" error. if anyone can help me to make myself pingable, i'll gladly post another line quality test.
anyway, for what it's worth, here are my line quality results:
»/linequality/nil/2573733
i'm expecting more speed than this. first of all, the tech who hooked up my modem stated that i would easily qualify for 6Mbps speeds should i choose to spend the extra money. my CO is less than a quarter of a mile away. i don't think it's a line quality issue. (admittedly, i don't know much about telecommunications.) also, after reading through several other threads in this forum i see that quite a few people are set at a profile of 3712Kbps down / 448Kbps up, and those people seem to be achieving the speeds i was expecting.
should i call up frontier and demand to be bumped up to the higher profile?
it just doesn't seem right to me that i'm paying for 3Mbps/384Kbps service but realistically only getting about 2.5Mbps/320Kbps. i would be more understanding if it were a distance issue, but i'm just so close to the CO.
any thoughts? opinions? advice? all input is greatly appreciated. |
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Smith6612
Premium
join:2008-02-01
united state
 ·Dish Network
 ·Verizon Online DSL
·FrontierNet Intern..
1 edit | Your physical line itself is just fine. The full sync rate for 3Mbps on Frontier is 3710kbps downstream and 448kbps upstream, so have Frontier fix the speed. While you're at it, have them change the line from Interleaved to Fast packet mode if the line isn't already set to fast as this will also cut down on line latency.
For the non-ping issue, you might need to turn off attack detection if shutting off the firewall on the modem doesn't do it.
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It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab! |
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shmee
join:2005-04-03
Montrose, PA
2 edits | reply to shmee
thanks for the info smith!
i've seen you share your expertise in countless other threads and was hoping you'd be the one to respond. just out of curiosity, how'd you get so knowledgeable? major in networking possibly?
oh, and one other quick question, just to clarify. is it 3710/448 or 3712/448? i've seen you post 3712 in a few other threads. i mean honestly, i know the 2kbps is practically meaningless, but i want to be sure to convey to the tech i end up speaking with that i am as accurately informed as possible. i always find that if you project to a tsr the notion that you "know what's up" they're more inclined to spare you the run-around.
edit: any advice as to how i should word my request? do i just say, "hey, bump up my speed to these numbers." and with regard to the fast packet versus interleaved, should i mention something about being a gamer and having concerns about ping times/latency? |
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Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..
| Knowing all of this is just self taught stuff. Nothing more to it really. It's 3712/448. I was posting that up from an iPod Touch so I might've typo'd there. For Fast Packet, I forgot to mention that you can for a matter of fact check the SpeedStream's log to see what you're set at. When the modem syncs, it'll show something such as (G.DMT:INTL) on Interleaved lines, where as lines without Interleaved show (G.DMT:Fast). If you're on Interleaved, it should be as easy as asking the rep if they can see what line mode you're on and having them change it to Fast. Of course, if you're a gamer you want to be on Fast as it gives you the lowest latency possible. Even if you're not a gamer, it does help 
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It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab! |
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shmee
join:2005-04-03
Montrose, PA
2 edits | reply to shmee
my hat goes off to you, sir.
i dabble in networking a tiny bit, being a web designer essentially forces me to, but i can only dream of having your brand of know-how.
i'm at work at the moment, but as soon as i get home i'll check the router log.
any other tips/tricks or things to check out that you recommend?
edit: and with regard to the 3712/448, do i just need to mention bumping up my profile to the rep? i'm sorry to be so nitpicky about semantics, but chances are the first person i get won't know what i'm talking about, so i want to be sure i can be as clear as possible to avoid getting passed around from one rep to another. |
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Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..
| quote:
edit: and with regard to the 3712/448, do i just need to mention bumping up my profile to the rep? i'm sorry to be so nitpicky about semantics, but chances are the first person i get won't know what i'm talking about, so i want to be sure i can be as clear as possible to avoid getting passed around from one rep to another.
That should be all you need to do. Otherwise there's nothing else I would really suggest.
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It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab! |
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shmee
join:2005-04-03
Montrose, PA
| reply to shmee
holy cow, frontier tech support is beyond atrocious!
it turns out i was already on fast path, so at least i have one good thing going for me. however, i made the call, got passed from the first tsr i spoke to over to customer service. then the csr passed me back to a different tech rep. the second tsr refused to help me and he passed me up to a supervisor. the supervisor also refused to help me. they all claimed i was receiving at least 70% of the advertised speed for my dsl package, and as such, they were not obligated to tweak anything.
i broke it down to the supervisor like this, "i'm paying 100% of the cost and only getting 70% of the service. what about the other 30%?" at this point, he did something completely unexpected. he took all of the technical information i had given him (my explanation of the 3712/448 profile and how i had arrived at those numbers) and he put it all in an e-mail which he sent to the NOC. i'm pretty sure the NOC is about as far up the tech food chain as you can get. the supervisor advised me i would either receive a call back or an e-mail from the NOC.
still awaiting a result. i find it very odd that it's gone this far, and of course, i'm a bit frustrated. |
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Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..
| Probably is a bit odd. I know for a fact that the local techs in my area can simply call up someone in the CO, where they can adjust line speed within seconds, but let us know how things go.
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It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab! |
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