Hello mrhuggles, thank your for your reply,
I am not sure if you were referring to me "trolling", I am a Qwest manager for the social media team, here is a link to our webpage »socialmedia.qwest.com/
(if that helps confirm for you), I am here to help users that are looking for technical support and aren't finding the answers they need here in the forums.
Manager - Talk To Qwest Team
firstname.lastname@example.org - attention Steph
"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.