said by DrStrange:My advice, once again, should Earthlink want to pay attention:
Instead of wasting your dwindling financial resources on marketing gimmicks and downright silly schemes like hoping people will drop broadband for dialup when the price difference between the bottom tier of broadband and dialup is negligible [and in some cases zero or less!], try hiring a new US-based tech support team for your broadband and VOIP customers and LISTEN TO THEM WHEN THEY TELL YOU WHAT YOU NEED TO FIX. Let them post here and we'll welcome them with open arms. Then you can get rid of the world-class embarrassment that is your offshore support system.
You might not be the next Microsoft or Google, but after a year or so you'll be in much better shape than you are now.
Problem is DrStrange they won't care, when I worked there they said they could save money by outsourcing their tech support. The writing was on the wall the very day they decided to outsource. 
