http://www.dslreports.com/forum/very-slow-connection-23170176 en Wed, 08 Feb 2012 23:05:27 EDT Wed, 08 Feb 2012 23:05:27 EDT http://www.dslreports.com/forum/Re-very-slow-connection-23171760 http://www.dslreports.com/forum/Re-very-slow-connection-23171760 Mon, 12 Oct 2009 15:50:22 EDT http://www.dslreports.com/forum/Re-very-slow-connection-23171497 2 months, more than 10 tickets. i hope this is the last time.

you have to check the competence of your tech support man.]]> http://www.dslreports.com/forum/Re-very-slow-connection-23171497 Mon, 12 Oct 2009 15:46:14 EDT http://www.dslreports.com/forum/Re-very-slow-connection-23170321 ------------------------------------------------------
Line Operational Status - 4**-***-***3
Line Status: In Service UpTime:
Last State Change: Mon Oct 12 09:58:37 EDT 2009

UpStream
800k 85% 11.0dB (NM)

DownStream
5056k 88% 11.0dB (NM)

---------------------------------------------
Probably the message was an error, let me check again.

Could you verify what your speed is now?
Thanks]]> http://www.dslreports.com/forum/Re-very-slow-connection-23170321 Mon, 12 Oct 2009 11:20:56 EDT http://www.dslreports.com/forum/very-slow-connection-23170176 so i have only 300K but i paid for 5M. i open many tickets but no one have fixed the problem.
i call Bell but they said that it is for my ISP (acanac) to call bell to fix the line rate.
When I call acanac , this what a tech support said to me.

( Hi
As I checked, your line syncing at 800/256 and due to high capacity of your line this is the best speed for you. )
signed Zahra.

very stupid, i m very confused by this answer. This person can do any work but not as dsl tech support.

I m with acanac from more than 5 years , and every time i check the line rate , it was correct (5056/800) only from last month , i have 300/300 to 800/300.

2 months with out internet is enough..

Please, is there any one ho can suggest me an other ISP ? and how to get refund ?.]]> http://www.dslreports.com/forum/very-slow-connection-23170176 Mon, 12 Oct 2009 10:57:18 EDT