Braunz
@qwest.net
| Unless it's a direct connect, person cannot hear me
If I use Magicjack to call someone, everything's fine as long as they're there to answer the phone. I called my mom and got her voicemail. The voicemail could not "hear" me, no matter how loud I spoke. Additionally, when we call companies and are transfered from one department to another, that person cannot hear us either, even though we can hear them. They end up hanging up and we have to call back using a different phone service. MagicJack's technical support simply tells us to download the upgrade. That hasn't helped at all. Has anyone else had this problem? |
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amigo_boy
join:2005-07-22
Tempe, AZ
 ·Cox HSI
 ·magicjack.com
| said by Braunz :
The voicemail could not "hear" me, no matter how loud I spoke. Additionally, when we call companies and are transfered from one department to another, that person cannot hear us either, even though we can hear them.
If you're using a handset, I would disconnect it from the USB device and use a headset connected to your computer. If the problem goes away, I would buy a powered USB hub.
I know it sounds strange that your computer may supply enough power to the USB port to be heard by live people, but not voice mail or business systems. But, a few months ago someone said he had a similar problem. If he called someone domestically, they could hear him. When he called a foreign number, they could not. He used a powered USB hub, and the foreign person could hear him.
USB power should only affect the use of a handset.
Mark |
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Packeteers
Premium
join:2005-06-18
Forest Hills, NY
| reply to Braunz
don't connect a regular phone to MJ
best to talk through a 1/8" plug mic
and hear on your computer speakers.
if your bandwidth is shared with
file sharing applications running
in the background, that will lower
MJ's performance significantly. |
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amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
·magicjack.com
| said by Packeteers  :don't connect a regular phone to MJ best to talk through a 1/8" plug mic and hear on your computer speakers. if your bandwidth is shared with file sharing applications running in the background, that will lower MJ's performance significantly. If you're saying that a handset uses more internet bandwidth than a headset, I don't believe that's true. They both go through the same codec and undergo the same compression.
Mark |
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Packeteers
Premium
join:2005-06-18
Forest Hills, NY
3 edits | reply to Braunz
I'm not saying why, I just do notice a difference as words get dropped while I'm talking on my MJ while file sharing. remember - torrent does not just send and receive data, it also connects you to hundreds, sometimes thousands of other IP addresses simultaneously. i said 1/8" connected mic vs. regular RJ11 connected phone - the mic works significantly better - even MJ support will tell you that. why - you can speculate all you want, but it does matter. |
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amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
·magicjack.com
3 edits | said by Packeteers :I'm not saying why, I just do notice a difference as words get dropped while I'm talking on my MJ while file sharing. FYI: That condition can be improved by implementing QoS. How to do this (with hardware or software) is described on the MagicJack wiki FAQ and how-to (google for it, and take the link to wikibooks).
said by Packeteers :i said 1/8" connected mic vs. regular RJ11 connected phone - the mic works significantly better - even MJ support will tell you that. why - you can speculate all you want, but it does matter. I've never heard anyone say they were told this by MJ support. Nor, anyone say they've experienced it.
It would be easy using router firmware like Tomato to monitor the bandwidth used with a handset or headset. I can try that, but I doubt it's different since the codec in the softphone will compress any sound input the same.
(EDIT: Another test would be to use www.speedtest.net to conduct a speed test while absolutely no other activity is occurring on the computer. Do 2-3 tests with a handset. Then 2-3 tests with a headset. Count 1 to 20 during each test. If the handset uses more bandwidth it should be reflected in the speedtest upload results being lower. This actually works better if you have QoS implemented to give VoIP more priority. The speedtest results should be more noticeable.).
It's possible a handset could perform worse due to the tigerjet drivers being less efficient than drivers that come with your sound card (which a headset connects to). That would have more to do with CPU load than bandwidth.
Another factor which comes to mind is that many headsets are noise canceling and tend to mute themselves when there's no sound. That might cause them to send fewer packets than a handset. That might improve the quality of received voice when a network connection is saturated if low-noise packets aren't being sent 100% of the time, while listening to the other party speak. (Just speculating how that might work.).
Mark |
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Braunz
@qwest.net | reply to Braunz
All of you, thank you for your input. I'll try a mic and see if that works any better. (I've only been using a handset.) |
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