Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ
| Getting ONT replaced
A pipe burst in my house yesterday. It drenched the ONT and as of now, I have no TV, Internet connection, or phone.
I'm going to call them after my classes today. What can I expect as far as them being helpfull/not helpfull, and what they're going to charge to have it replaced? Also is there anything specific I should say to both help this get fixed as well as well as getting it done as soon as possible?
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/chown -R us:us /yourbase |
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gadgetboyj
join:2009-08-25
Staten Island, NY
 ·RoadRunner Cable
·Time Warner Cable
 ·Time Warner VOIP
| They may or may not charge as its not their equipment that caused the problem so don't tell them a bursted pipe caused it, just tell the that the ont isn't working properly. If they ask how you know its the ONT tell them the lights aren't on and tell them you know the outlet its plugged into works and you tried everything already and they should then be able to send a tech over to replace the ONT. I don't think they're's any way to make them do it quicker because they can only give you the appointments that they have available. |
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John97
Over The Hills And Far Away
Premium
join:2000-11-14
Southampton, PA
| reply to Trel
I'm inclined to think they'll look for your homeowner's insurance to cover this... That is, if they know what caused it.
I gather the ONT is installed inside your house as opposed to outside? If it's full of water when the tech gets there - how do you plan on explaining the water being inside an ONT that isn't outdoors?
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So put me on a highway, and show me a sign.
And take it to the limit one more time... |
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darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR
 ·Verizon FIOS
| reply to gadgetboyj
said by gadgetboyj  : I don't think they're's any way to make them do it quicker because they can only give you the appointments that they have available. Except that if you mention that you have no phone (hence, no access to 911) then they will do it sooner rather than later per whatever PUC/state rules are in place regarding 911 access. |
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gadgetboyj
join:2009-08-25
Staten Island, NY | Yes, that's true about the 911 thing. Forgot about that one. And make sure its dry obviously or they may figure out that something happened. By the time they'd be able to get there, it'd probably be dry but just make sure to be safe. |
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ciucca
join:2004-05-24
1 edit | I had a similar issue with the power supply getting wet due to the installation location the original installer picked. If they say it is wet tell them that the installer picked a bad spot. I doubt the tech will argue with you, they will probably just write it up as a repair.
Also when you call just tell them you have no service, and play dumb while the installer is there. Also dry it up before they get there  |
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Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ
| Sadly the ONT is definitely indoors and is definitely completely dripping. The pipe was 'fixed' by landlord, but the ONT is visibly dripping. Only card I can pull I guess will be the "installed in bad location" one.
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/chown -R us:us /yourbase |
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davl
join:2006-01-28
Furlong, PA
| reply to Trel
If you have Renter's Insurance you may be covered for water damage. It would also cover your personal property. Your lease probably states that the landlord is not responsible for damage but that you should or must have Renter's insurance as a condition of the lease. |
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Acc708
join:2008-06-28 | reply to Trel
Just tell the tech a pipe burst and treat them nicely. We are no different than you and would have to go out of our way to bill you. Nothing ticks off a tech more than being lied to. Spit happens and chances are high he will simply replace it. |
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birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI | +1
Yeah, what he said.  |
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anononono
@verizon.net | reply to Acc708
Agreed, just tell the tech what happened its an easy fix |
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mystryfiostk
join:2008-07-17
00000 | reply to Trel
You're not responsible for a pipe breaking in a rental. Unless you did something to cause it.
If someone tries to bill you, make sure it gets to the landlord. |
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syrgeek
join:2009-06-04
Syracuse, NY | reply to Trel
Verizon NEVER charges if the problem is with their equipment. They cant. |
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mystryfiostk
join:2008-07-17
00000
| said by syrgeek :Verizon NEVER charges if the problem is with their equipment. They cant. Oh yeah? Watch me. |
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Acc708
join:2008-06-28 | reply to syrgeek
Malicious damage is absolutely chargeable. |
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syrgeek
join:2009-06-04
Syracuse, NY
| said by mystryfiostk :Oh yeah? Watch me. People like you give Verizon a bad name.
said by Acc708 :Malicious damage is absolutely chargeable. OP said was damaged by burst water pipe. Doesnt sound like malicious damage to me. |
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birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
1 edit | said by syrgeek :said by Acc708 :Malicious damage is absolutely chargeable. OP said was damaged by burst water pipe. Doesnt sound like malicious damage to me. I think he was responding to your "NEVER".
Full, as opposed to Flat, topic view is useful, although it does not help when someone can't tell the difference between the large Reply OP button and the smaller Reply for a specific post. Quoting is also useful. |
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ciucca
join:2004-05-24
2 edits | Hey I just thought of something. What difference does it make if the ONT gets wet? My ONT is outside and gets wet every time, when it rains. So unless there is a different ONT for inside, it is probably the power supply that got wet. I am almost 100% sure they will replace it no questions asked. Plus like someone else said a pipe bursting is not your responsibility. You should have the new power supply ONT placed where there is no possibility of water damage. |
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syrgeek
join:2009-06-04
Syracuse, NY
| yes brdfeeder the 'Never' was misleading, apologies to Acc, I should have said Verizon does not charge if the problem is 'caused by' the equipment. But, a water pipe bursting is not really an equipment caused problem is it.
Ciucca, the ONT may be outside but the power supply is not, it should be mounted inside. And no, a water pipe bursting may not be your fault, but you certainly can't blame Verizon for that. |
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ciucca
join:2004-05-24
1 edit | said by syrgeek :yes brdfeeder the 'Never' was misleading, apologies to Acc, I should have said Verizon does not charge if the problem is 'caused by' the equipment. But, a water pipe bursting is not really an equipment caused problem is it. Ciucca, the ONT may be outside but the power supply is not, it should be mounted inside. And no, a water pipe bursting may not be your fault, but you certainly can't blame Verizon for that. As I said previously, I had a problem where 3 times my power supply shorted out by getting wet. I never paid attention to where it was mounted, but on a very rainy evening i noticed that the hole the installer made to mount the PW to the cinder block basement wall had water come in each time there was a substantial amount of rain. On the third visit I had to show the tech a better place to mount the PW so it would not get wet.
I did not get charged for any of the 3 repairs nor did I charge Verizon for making a hole in my basement wall that allowed water to seep in |
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