Topic 'Telus high ping between 730 and 1130PM?' in forum 'Telus' - dslreports.com

Re: Telus high ping between 730 and 1130PM?

Wed, 18 Nov 2009 21:07:06 EDT

anon posted : How do I find out these dB numbers for my line (I'm on 6.0)? I'm on a speedtouch modem and don't want to flash it to some other firmware.

But, I don't think if I call in they will know what I'm talking about.

Re: Telus high ping between 730 and 1130PM?

Tue, 17 Nov 2009 17:58:36 EDT

anthonee1230 posted : I see, well for what it's worth this WAS done by one of those Telus techs when he was at my house diagnosing the latency problem.

Re: Telus high ping between 730 and 1130PM?

Tue, 17 Nov 2009 14:16:52 EDT

Telus Lurker posted :

said by anthonee1230:

Ah, that must be why, I believe my dB was just below 30 and my line was capable of 18Mbps.

But I guess what my line is capable of means nothing if my dB is too high.

The attainable sync rate is supposed to based on attenuation, but sometimes modems are pretty optimistic. Telus specs are based on a footprint that is balanced between including as many people (ie as much revenue) as possible without excessive truckrolls or poor reliability.

With TV, reliability is even more important. Packet loss is usually unnoticed by internet users, but causes pixelization on IPTV.

Re: Telus high ping between 730 and 1130PM?

Tue, 17 Nov 2009 13:58:51 EDT

anthonee1230 posted : Ah, that must be why, I believe my dB was just below 30 and my line was capable of 18Mbps.

But I guess what my line is capable of means nothing if my dB is too high.

Re: Telus high ping between 730 and 1130PM?

Tue, 17 Nov 2009 12:48:32 EDT

Telus Lurker posted :
Under 22 for TTV HD.

Under 32 for Turbo.

So HD and Turbo have different qualification thresholds.

Re: Telus high ping between 730 and 1130PM?

Tue, 17 Nov 2009 11:25:01 EDT

river_ratbc posted : 7 meg for SDTV and an attenuation of 30 dB or less and 15 meg for HDTV and attenuation of 22 dB or less.

Re: Telus high ping between 730 and 1130PM?

Tue, 17 Nov 2009 05:52:34 EDT

anthonee1230 posted : Alright 'cause as far as I know I am already on an ADSL2+ port and that my line can support up to turbo, but I've been limited to the 7 meg profile for some reason.

Oddly enough my friend whom lives about a block away is eligible for HD with TTV.

With the lower mainland upgrades does that mean we can have 6.0 with TTV? Or is that an entirely different story.

Re: Telus high ping between 730 and 1130PM?

Mon, 16 Nov 2009 17:21:58 EDT

pb2k posted :

said by anthonee1230:

Is that router routing traffic for TTV + 3.0 users only?

said by anthonee1230:

Does that mean I'll be able to have HD sometime soon :(

The focus point right now is the lower mainland. Hundreds of 2+ and now VDSL2 ports are being added to the network every day. Keep checking telus.com to see if you qualify.
--
The views expressed herein are that of my own and not necessarily that of my employer or any associated entities.

Re: Telus high ping between 730 and 1130PM?

Mon, 16 Nov 2009 15:47:22 EDT

anthonee1230 posted : Is that router routing traffic for TTV + 3.0 users only?

Does that mean I'll be able to have HD sometime soon :(

Re: Telus high ping between 730 and 1130PM?

Mon, 16 Nov 2009 03:56:14 EDT

TierX posted :

said by pb2k:

The DR box should have been good for several hundred gbps on the backplane

The funny thing is I had always thought that only TTV internet and Teir2 city traffic passed through a Distribution router. The edge routers connect into a switch and that switch should have dedicated connections into regional GR routers (peering happens here) and BR routers (Core) among other things.

Perhaps if TierX pops in again he can set it straight.

The upgrade was to a GR router, its 10 GigE link was at capacity. I'm unsure exactly what was upgraded (I don't work in that area), but the link was likely upgraded to 40GigE, which is happening in most Tier 1 cities.

Re: Telus high ping between 730 and 1130PM?

Mon, 16 Nov 2009 03:22:12 EDT

anthonee1230 posted : Yup! Problem seems to be pretty much resolved.

I'm just curious to know what they did to fix it...and I guess some answers to what playboy2000 said as well.

Re: Telus high ping between 730 and 1130PM?

Mon, 16 Nov 2009 00:43:13 EDT

river_ratbc posted :
1 1 ms 1 ms 1 ms home [192.168.1.254]
2 15 ms 15 ms 13 ms dxxx.xxx.xx.xxx.bchsia.telus.net [xxx.xxx.xx.xxx
]
3 15 ms 13 ms 13 ms VANCBC01GR01 [154.11.88.193]
4 19 ms 17 ms 17 ms 154.11.10.230
5 18 ms 19 ms 17 ms 206.111.7.33.ptr.us.xo.net [206.111.7.33]
6 28 ms 27 ms 27 ms 207.88.12.193.ptr.us.xo.net [207.88.12.193]
7 82 ms 80 ms 82 ms te-4-0-0.rar3.denver-co.us.xo.net [207.88.12.82]

8 72 ms 71 ms 72 ms te-4-2-0.rar3.dallas-tx.us.xo.net [207.88.12.41]

9 72 ms 72 ms 70 ms 207.88.14.34.ptr.us.xo.net [207.88.14.34]
10 77 ms 76 ms 74 ms 207.88.185.74.ptr.us.xo.net [207.88.185.74]
11 77 ms 76 ms 78 ms border4.pc1-bbnnet1.ext1.dal.pnap.net [216.52.19
1.30]
12 75 ms 76 ms 76 ms 72.5.250.15

Trace complete.

Re: Telus high ping between 730 and 1130PM?

Sun, 15 Nov 2009 23:54:07 EDT

pb2k posted : The DR box should have been good for several hundred gbps on the backplane

The funny thing is I had always thought that only TTV internet and Teir2 city traffic passed through a Distribution router. The edge routers connect into a switch and that switch should have dedicated connections into regional GR routers (peering happens here) and BR routers (Core) among other things.

Perhaps if TierX pops in again he can set it straight.
--
The views expressed herein are that of my own and not necessarily that of my employer or any associated entities.

Re: Telus high ping between 730 and 1130PM?

Sun, 15 Nov 2009 18:41:13 EDT

siberx4 posted : According to pfak's smokeping site (posted earlier in the thread) the problem looks like it's been resolved. The characteristic and obvious daily ping spike has failed to manifest for the past two days, as seen on the 10-day graph. Looks to me like the congested node has been upgraded or something, I'd say.

Re: Telus high ping between 730 and 1130PM?

Sun, 15 Nov 2009 18:20:13 EDT

netwerk007 posted : odin$ traceroute 72.5.250.15
traceroute to 72.5.250.15 (72.5.250.15), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 4.537 ms 2.362 ms 1.389 ms
2 ???.bchsia.telus.net (xxx.xxx.xxx.xxx) 13.536 ms 12.602 ms 12.479 ms
3 154.11.44.139 (154.11.44.139) 18.356 ms 14.744 ms 12.268 ms
4 75.154.209.17 (75.154.209.17) 13.020 ms 12.237 ms 12.776 ms
5 75.154.209.10 (75.154.209.10) 17.276 ms 18.119 ms 18.095 ms
6 * * *
7 154.11.10.234 (154.11.10.234) 18.111 ms 17.897 ms 17.674 ms
8 204.225.243.22 (204.225.243.22) 17.172 ms 16.739 ms 21.740 ms
9 206.111.7.33.ptr.us.xo.net (206.111.7.33) 17.963 ms 23.043 ms 16.957 ms
10 207.88.12.193.ptr.us.xo.net (207.88.12.193) 20.558 ms 17.364 ms 20.191 ms
11 te-4-0-0.rar3.denver-co.us.xo.net (207.88.12.82) 76.833 ms 76.781 ms 76.177 ms
12 te-4-2-0.rar3.dallas-tx.us.xo.net (207.88.12.41) 76.061 ms 78.177 ms 77.596 ms
13 207.88.14.34.ptr.us.xo.net (207.88.14.34) 74.933 ms 76.260 ms 75.587 ms
14 207.88.185.74.ptr.us.xo.net (207.88.185.74) 72.774 ms 77.525 ms 72.362 ms
15 border4.pc2-bbnet2.ext1.dal.pnap.net (216.52.191.94) 74.548 ms 74.006 ms 72.765 ms
16 72.5.250.15 (72.5.250.15) 73.958 ms 77.894 ms 73.519 ms

Looking good here and so does yours

Re: Telus high ping between 730 and 1130PM?

Sun, 15 Nov 2009 16:21:28 EDT

anon posted : What the *&^% Telus??

1 1 ms 1 ms 1 ms home [192.168.1.1]
2 16 ms 15 ms 17 ms d66-183-40-254.bchsia.telus.net
3 14 ms 14 ms 14 ms 154.11.88.194
4 585 ms * 616 ms 154.11.10.230
5 * 19 ms 19 ms 206.111.7.33.ptr.us.xo.net
6 18 ms 19 ms 19 ms 207.88.12.193.ptr.us.xo.net
7 75 ms 74 ms 74 ms te-4-0-0.rar3.denver-co.us.xo.net
8 74 ms 74 ms 76 ms te-4-2-0.rar3.dallas-tx.us.xo.net
9 74 ms 74 ms 74 ms 207.88.14.34.ptr.us.xo.net
10 199 ms 202 ms 216 ms 207.88.185.74.ptr.us.xo.net
11 89 ms 90 ms 90 ms border4.pc1-bnnet1.ext1.dal.pnap.net
12 89 ms 89 ms 91 ms 72.5.250.15

Trace complete.

Re: Telus high ping between 730 and 1130PM?

Fri, 13 Nov 2009 00:09:01 EDT

anthonee1230 posted : Hm, seems to be going up just a bit right now. Hope it stays low though.

Re: Telus high ping between 730 and 1130PM?

Thu, 12 Nov 2009 22:30:21 EDT

netwerk007 posted : Mine looks better too

Re: Telus high ping between 730 and 1130PM?

Thu, 12 Nov 2009 22:03:40 EDT

anthonee1230 posted : They look pretty normal to me! We'll see if they're normal again the day after as well :)

Re: Telus high ping between 730 and 1130PM?

Thu, 12 Nov 2009 21:43:26 EDT

anon posted : I KNOW. I WAS LIKE, "SAY WHAT?!?!!? MAH INTERNET IS NORMALZ!"
It might be the magical time of the year folks... Our internet is back to normalz finally?!
In all seriousness, I really hope this is real. I have not scrimmed in ages and I feel deprived.

Re: Telus high ping between 730 and 1130PM?

Thu, 12 Nov 2009 21:00:21 EDT

anthonee1230 posted : Oh my god, has my hope in Telus been restored?!

I'm actually having normal pings right now...

Hopefully these latencies stay like this until later this evening and tonight!

Re: Telus high ping between 730 and 1130PM?

Wed, 11 Nov 2009 02:57:14 EDT

anon posted : saying which month the upgrade is going to happen is hardly helping anyone....November 11th? Nov 30? this does, surprisingly make a difference to some people.

Re: Telus high ping between 730 and 1130PM?

Wed, 11 Nov 2009 00:14:32 EDT

roscoojam posted : randomguy: (or anyone else)

is it normal for me to be getting this slower download speed between 5pm-12pm?

normally i would get 322kb...right now im getting 96kb

»ftp://ftp.telus.net/pub/size-test/

i ask,because i was having same problem about 1 year ago...and it was found i was not on adsl 2+...which was corrected and after that my speed was normal all day long,even durning peek hours....could i have somehow been put back on older legacy adsl???

Re: Telus high ping between 730 and 1130PM?

Tue, 10 Nov 2009 06:39:46 EDT

anon posted :

said by anthony1230 :

said by randomguy :

the upgrades haven't been done yet. patience.

Any idea when they are starting and estimated time of completion? That's all I really want.

TierX already answered this on Page 4.

said by TierX:

... This will be fixed with network upgrades happening in November

Re: Telus high ping between 730 and 1130PM?

Tue, 10 Nov 2009 02:54:52 EDT

kylez posted :

said by randomguy
the upgrades haven't been done yet. patience.

Can you give us an ETA on when they're scheduled to be completed?

Re: Telus high ping between 730 and 1130PM?

Mon, 09 Nov 2009 23:27:08 EDT

anthonee1230 posted :

said by randomguy[bquote= anthonee1230 :

the upgrades haven't been done yet. patience.

Any idea when they are starting and estimated time of completion? That's all I really want.

Re: Telus high ping between 730 and 1130PM?

Mon, 09 Nov 2009 23:22:22 EDT

anon posted :

said by anthonee1230:

STILL getting this problem! I thought they were doing network upgrades!

the upgrades haven't been done yet. patience.

Re: Telus high ping between 730 and 1130PM?

Mon, 09 Nov 2009 21:51:53 EDT

roscoojam posted : ...now even earlier (started about 5pm tonight) horrid ping and dl speeds....

dl speed is normally 322kb now im lucky if i hit 200kb

»ftp://ftp.telus.net/pub/size-test/

now do i dare the pain and call teck support so some guy in asia tells me everything is ok...

Re: Telus high ping between 730 and 1130PM?

Mon, 09 Nov 2009 21:09:18 EDT

anthonee1230 posted : Yeah.........I really don't know what to say.

Re: Telus high ping between 730 and 1130PM?

Mon, 09 Nov 2009 20:32:34 EDT

kylez posted :

tracert 67.215.241.250 -d Tracing route to hosted.by.pacificrack.com [67.215.241.250]over a maximum of 30 hops:   1     1 ms    <1 ms    <1 ms  192.168.0.253  2    14 ms    13 ms    14 ms  154.5.184.1  3    14 ms    14 ms    14 ms  154.11.88.193  4   123 ms   142 ms   128 ms  154.11.10.70  5   135 ms   131 ms   124 ms  154.11.2.198  6   120 ms   127 ms   123 ms  69.22.143.165  7    44 ms    44 ms    70 ms  69.22.142.126  8    45 ms    44 ms    84 ms  69.31.127.166  9   172 ms   174 ms    173 ms     69.31.121.254 10    99 ms    97 ms    97 ms  66.63.163.238 11   197 ms   194 ms   190 ms  67.215.241.250 Trace complete.

5 32PM Pacific.

Re: Telus high ping between 730 and 1130PM?

Mon, 09 Nov 2009 01:40:56 EDT

kingz posted : Yup.. 10:40pm and it's still high. :(

Re: Telus high ping between 730 and 1130PM?

Sun, 08 Nov 2009 19:39:32 EDT

anthonee1230 posted : Or maybe it happens at BOTH times now. I'm certain I had lag last night during the evening as well.

Re: Telus high ping between 730 and 1130PM?

Sun, 08 Nov 2009 19:33:31 EDT

anon posted : Yup... I am starting to lose hope right now. Maybe they moved the lag time from 3:00PM-7:00PM which isn't too bad because I do gaming in the evening mostly; but still rather irritating on the weekends >_>...

Re: Telus high ping between 730 and 1130PM?

Sun, 08 Nov 2009 18:52:48 EDT

anthonee1230 posted : YUP. 3:52PM right now and the pings are as if it's 7PM in the evening.....

Re: Telus high ping between 730 and 1130PM?

Sun, 08 Nov 2009 18:22:04 EDT

kingz posted : Man.. I'm getting those high pings in the afternoon now too.. sigh.

Re: Telus high ping between 730 and 1130PM?

Sun, 08 Nov 2009 17:17:26 EDT

anthonee1230 posted : Getting those high pings RIGHT NOW although not as high as during the evening. Don't tell me this is happening at 2 in the afternoon too................

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 35 ms 34 ms 34 ms 10.239.208.1
2 34 ms 34 ms 33 ms 208.181.242.66
3 34 ms 34 ms 34 ms 209.121.3.14
4 94 ms 93 ms 94 ms 154.11.10.161
5 142 ms 144 ms 142 ms chcgildtgr00.bb.telus.com [154.11.11.34]
6 143 ms 164 ms 139 ms peer.chcgildtgr00.bb.telus.com [154.11.2.126]
7 157 ms 160 ms 158 ms nyk-bb2-link.telia.net [80.91.249.111]
8 152 ms 159 ms 154 ms nyk-b3-link.telia.net [80.91.248.178]
9 158 ms 158 ms 160 ms netaccess-tic-133837-nyk-b3.c.telia.net [213.248
.99.90]
10 172 ms 165 ms 165 ms 0.e1-4.tbr1.mmu.nac.net [209.123.10.101]
11 163 ms 164 ms 168 ms 0.e1-1.tbr1.oct.nac.net [209.123.10.17]
12 170 ms 162 ms 162 ms vlan804.esd1.oct.nac.net [209.123.10.2]
13 167 ms 168 ms 167 ms www.dslreports.com [209.123.109.175]

Trace complete.

Directly connected to the modem too

Re: Telus high ping between 730 and 1130PM?

Sat, 07 Nov 2009 23:27:18 EDT

anthonee1230 posted : STILL getting this problem! I thought they were doing network upgrades!

Re: Telus high ping between 730 and 1130PM?

Sat, 07 Nov 2009 21:13:32 EDT

kylez posted : Ok I was most definitely wrong with my older post, I'm as well experiencing this. :mad:

Re: Telus high ping between 730 and 1130PM?

Sat, 07 Nov 2009 19:01:49 EDT

anon posted : They say all the network outages are finished nad done no change in latency garbage...

Re: Telus high ping between 730 and 1130PM?

Thu, 05 Nov 2009 19:36:29 EDT

Nitroxide posted : Take your pick. There is shit with both companies but I will say that I've never had this much extended latency with shaw before. I think I'm going to give them a call tonight.

Re: Telus high ping between 730 and 1130PM?

Thu, 05 Nov 2009 03:34:49 EDT

CR123 posted :

said by pfak:

Always switch to Shaw. Superior speeds and latency, knowledgeable network engineers, higher caps and local Canadian call centres. ;)

As evidenced by the latest Shaw DSLR threads, about high latency and poor customer service. ;) Not saying TELUS is better in this regard right now, just sayin'.
--
- The content of this post is my opinion, and does not reflect the opinions of my employer. -

Re: Telus high ping between 730 and 1130PM?

Thu, 05 Nov 2009 02:43:48 EDT

pfak posted :

said by telususers :

or if they are even doing upgradES? i want to know iF i should switch to shaw now

Always switch to Shaw. Superior speeds and latency, knowledgeable network engineers, higher caps and local Canadian call centres. ;)

Re: Telus high ping between 730 and 1130PM?

Wed, 04 Nov 2009 23:44:08 EDT

anthonee1230 posted : Any time line?

Re: Telus high ping between 730 and 1130PM?

Wed, 04 Nov 2009 23:25:08 EDT

anon posted : I was just talking to TELUS Today, This is in the BC Area, Ken from support has told me that there are latency issues and people are getting very big lag, They have techs in the Lower Mainland trying to fix the issue. I also asked about the 7:30 till 11 Latency of 180 to Chicago issue for most people and They say they are working on fixing it At the moment.

Re: Telus high ping between 730 and 1130PM?

Wed, 04 Nov 2009 22:05:09 EDT

anon posted : or if they are even doing upgradES? i want to know iF i should switch to shaw now

Re: Telus high ping between 730 and 1130PM?

Wed, 04 Nov 2009 21:08:43 EDT

anthonee1230 posted : Not sure if I know anything about that. But has ANYONE heard of these supposed network upgrades in November and what they're actually doing?

Re: Telus high ping between 730 and 1130PM?

Tue, 03 Nov 2009 22:46:39 EDT

telususer posted : Tracing route to resolver1.opendns.com [208.67.222.222]
over a maximum of 30 hops:

1 145 ms 39 ms 227 ms d207-6-224-254.bchsia.telus.net [207.6.224.254]
2 13 ms 12 ms 13 ms VANCBC01GR01 [154.11.88.193]
3 34 ms 34 ms 33 ms 204.225.244.101
4 34 ms 33 ms 33 ms 154.11.2.54
5 34 ms * 33 ms te3-2.mpd01.sjc04.atlas.cogentco.com [66.28.4.49]
6 36 ms 35 ms 35 ms 38.104.140.46
7 128 ms 128 ms 132 ms resolver1.opendns.com [208.67.222.222]

Trace complete.

I've been noticing that some webpages on various sites randomly do not load and it's not a dns problem as I have just changed to Opendns. Some packet loss I presume.

Re: Telus high ping between 730 and 1130PM?

Tue, 03 Nov 2009 17:51:46 EDT

siberx4 posted :

said by Lemonion:

Aside from the initial hop being larger on the Telus side, it appears that ping time is worse on the Shaw side.

Am I missing something here?

You're probably misinterpreting his data; both of his tests have telus at the receiving end, just one has novus at the sending end and the other has shaw at the sending end. What pfak was trying to show is that in both cases, the latency suddenly jumps one hop from the destination (inside telus' network). This indicates that the problem is definitely with telus, and not with either of the two ISPs he's testing from.

Incidentally, a difference of 5-10ms is not something anybody would really whine all that much about - 100ms is an entirely different matter though. As you can see from the numbers, without the ping jump near the end both of those tracerts would show end-to-end ping of probably 10-20ms, except they're actually giving about 110ms. That much extra delay can be quite detrimental to gaming, especially with very fast-paced first person shooters. It's especially frustrating when you know there's no reason that particular path should have that much latency, too ;) .
--
We are not retreating.
We are merely advancing in another direction.
-Douglas MacArthur

Re: Telus high ping between 730 and 1130PM?

Tue, 03 Nov 2009 12:03:58 EDT

pfak posted :

said by Lemonion:

TBH, the difference is pretty minimal from my perspective. It's a difference, on one test, of milli-seconds (thousandths of a second). Neither side is off by that much at all.

Seriously, can someone explain this to a non-gamer?

What? In both cases the latency spikes after it's handed off to TELUS.

Look at 154.11.88.242, that is the router(s) that are causing the problem which is clearly on TELUS's side of things.
--
Xenophase - British Columbia's premier online gaming community.

Re: Telus high ping between 730 and 1130PM?

Tue, 03 Nov 2009 11:39:52 EDT

anthonee1230 posted : Don't really know how to explain it in the most technical way.

But I can tell you that my ping in a lot of game servers is easily double; these game servers are in Chicago so I normally get around 100ms anyway, but during these peak hours I can get upwards of 300ms.

Not to mention when I ping the Vancouver SpeedTest server (which on a GOOD day I ping around 120ms) I get around 320-350ms during these peak hours.

Remember it also has a lot to do with when you do the traceroutes.

The ones that pfak did might be just as the pings are starting to go down, or they have already bottomed out (because it's past the peak hour time).

Of course this is based on the time that he posted in this thread (around 1115PM-12AM??)

Also do realize that not EVERYONE is having this problem and not EVERYONE is being routed through those Telus servers that are giving us high latencies.

When I was on the phone with a Telus CSR last week, he did a ping test + traceroute on another Telus server and my pings were in the 60-70 range. This is not an issue with ALL the Telus servers, but a select few that we are all being routed through in the Lower Mainland that is causing these pings during peak hours.

I guess all we can do is wait for these supposed "network upgrades" to fix this problem.