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Forums » US Telco Support » Verizon » Verizon Fiber Optics » can't log into my verizon online account
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Links: ·Our availability map ·Verizon FIOS FAQ ·Verizon FIOS Home ·BBR (general) Fiber Optics forum
Getting ONT replaced »
« [NEWS] Verizon Offers 'Quadruple Play' Discounts  
AuthorAll Replies


obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
·DIRECTV

can't log into my verizon online account

Ok. this is weird. signed up for verizon fios triple play a few weeks ago. it was installed about 2 weeks ago. works great. i had set up my account online so I can view my account online. i was able to log in and view my account even though nothing was "set up" yet. as of yesterday, when i go to login with my username and password, it comes back saying that i have to register my phone number for billing purposes and then when i put my number in it says that the phone number is not active with verizon and will be deactivated! also, the greeting had said "my name" at the top when I log in. Now it says "greetings CABLEVISION!" WTF! I had previously had cablevision/optimum before signing up with verizon. can someone take care of this over the phone? i have a feeling the person is not going to know what i am talking about.
to forum · permalink · · 2009-10-14 08:51:35 · Reply to this


fiosfan

@verizon.net		 I have the same problem, sorry I cant help but just saying
to forum · permalink · 2009-10-16 21:51:29 · Reply to this


syrgeek

join:2009-06-04
Syracuse, NY

reply to obeythelaw
You are logging in where? At verizon.com or verizon.net?
A verizon.net acct is your online acct, call the FSC they can help you. 888-553-1555
A verizon.com acct is your billing acct, handled by the ecenter, sorry don't have that number but call the FSC they should have it.
to forum · permalink · · 2009-10-16 22:52:57 · Reply to this


obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
·DIRECTV

i've been trying to log into my verizon.com account. i have to call them, just haven't had a chance to yet.
to forum · permalink · · 2009-10-17 07:56:36 · Reply to this

swope1221

join:2008-08-26
Newtown, PA		 Verizon e-center: 1-888-669-9901
to forum · permalink · · 2009-10-17 09:03:08 · Reply to this

dmodert66

join:2007-04-02
Ontario, CA		reply to obeythelaw
Did you port the phone number you had with Cablevision? Or where you already a VZ Landline customer? I ask, only because I wonder if there was a porting problem with your number...
to forum · permalink · · 2009-10-18 19:29:38 · Reply to this

MDRL

join:2009-09-30
Frederick, MD

1 edit		reply to obeythelaw
Click for full size
oh god no
I'm having difficulties of a slightly different type, although they're definitely driving me up a wall. I got my service installed on September 29 and everything's been great. I signed into Verizon Central to see when I was going to get billed, and hey there's the bill, except I can't pay it. myVerizon DOES NOT WORK. I've been unable to log in for three days. Possibly I wouldn't have been able to log in before that. Who knows! When I try, I get the error you see above. I don't have home phone service through Verizon, which those links require, so that doesn't help me.

Searching for that error message on Google has exactly one result and it isn't helpful: »forums.verizon.com/vrzn/board/me···.id=2354

I tried making an account at the VZ community site, except when I try to log in that breaks too and I get a bunch of HTML and error scripts. I'm at a loss. Has this happened to anyone else? Will it stop? Do I need to descend into tech support hell? Thanks for any input...

edit: I do have cellular service through Verizon, and I can log into the Verizon Wireless site just fine, so. Is there a way to link those, maybe? Just a thought.
to forum · permalink · · 2009-10-19 15:32:11 · Reply to this
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Forums » US Telco Support » Verizon » Verizon Fiber OpticsGetting ONT replaced »
« [NEWS] Verizon Offers 'Quadruple Play' Discounts  

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