US Telco Support > AT&T > AT&T U-verse > Slow speeds after upgrading to 12 or 18 meg internet | XP OS

reply to SlompOchomp

Re: Slow speeds after upgrading to 12 or 18 meg internet | XP OS

reply to gdm
.... FTTN.... Its still going through twisted pair to the home, and not a crappy single copper line.

Josh
Technician

reply to gdm
I got good results at www.speedtest.net check yours out to Compare.

reply to gdm

reply to gdm

reply to gdm

I just upgraded to the 24/3 tier and the test results are impressive:

reply to gdm

reply to gdm

ihad 18 Mbs and got 17 with no problem. I just got 24 Mbs and still get 17 Mbs.. no one can tell me why.
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mikegee

reply to gdm
Just upgraded yesterday due to an aggressive Customer Service rep ( i called for cell phone issue which was resolved but got side-tracked). So for the extra $10 per month was anticipating 1/3 faster speeds. Checked just now and indeed improved from 11.41 Mbps to 16.99 Mbps download but upload did not (remained the same at 1.41 Mbps). Is it normal for no or minimal upload speed change? I was told AT&T GUARANTEES download speed but NOT upload speed with any Internet connectivity subscription level.

reply to gdm
I believe upload speeds are determined by your bandwidth. 19mb gives up to 1.5 , 25mb gives up to 2 and 32mb gives up to 5.
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Andy - U-Verse Social Media Support Team T2 uversecare@att.com

reply to chujs
Both the 12 and 18 plans have 1.5 upload, so I wouldn't expect that to change. My speeds with the 18 plan--which, by the way, is not a guaranteed 18 but rather 12-18, so all the guarantee you get with the 18 is a minimum of 12. I'm in Houston.
Speakeasy: 15.38 / 1.47 (Dallas)
Speedtest.net: 17.26 / 1.48 (Ping 25) (Temple)
Pingtest.net: Ping 33 / Jitter 3 (Dallas)

reply to gdm
It sucks that I moved from Atlantic broadband to Uverse just for 2 mb more,they have only 16 mb but atlantic is planning in 40mb/3 upload plan,I dont see any plans of uverse to increase the speed,I hope my connection is good when i switch this coming thursday.
So far in miami beach they dont even have the 24mb speed package

reply to gdm
I know this thread is a bit old, but I'm having this issue as well. I had 12Mbps for a while and was getting consistent 10-11Mbps. Now that I upgraded to 18, I'm getting 9-11Mbps. What gives? I have a 3801HGV and I'm directly connected to it.

Hopefully someone will still see this!
Thanks!

Probably should just start a new thread rather than bumping old threads.

Couple of things to try. First, reboot the router. Can just unplug everything from the source if you dont know how to do this. If you are still not getting the speed, you should call their tech support and insist on a tier 2 tech.

You're right - I figured this was a dead thread when I posted.

The first thing I did was reboot the router. I also closed apps that I know use a constant connection (steam, etc.) Later that day (when I posted) I contacted tier 2 support and the tech agreed that there was a problem.

Something to note: I'm practically on top of the VRAD. I know this is good, but it can also be bad - if the speeds are too high, then my router can "melt". I'm sure they have some wire coiled underground to prevent such occurrences, but he wasn't certain.

Anyway, he tried to re-establish the connection in the db, but it kept returning a generic error and ctd. So he tried to remove the entire connection and re-establish it, but he was denied access! His supervisor had to initiate the removal before he could reinstate it - now my speeds are approximately 17.5Mbps.

He wasn't quite sure what the issue was, but it has been rectified now. I should've deleted my post or at least edited it to show that I no longer needed assistance, but tbh, I forgot about it.