US Telco Support > AT&T > AT&T U-verse > U-verse Opinions?

reply to chrisbjax

Re: U-verse Opinions?

I had entered the settings on my dual-homed server. (I was using it for DHCP)

I have a tech coming back out tomorrow morning, to look at the phone, and at my internet. I have 18MB service, yet on speedtest, im only seeing 6-8MB.

I would accept anything above 15MB, but there is a pretty huge difference between 18MB and 6-8MB.

Regardless, I took my server out of the equation completely, and I'm only using the RG for everything right now, and I'm still seeing issues.

What OS are you running? If you haven't I talk to Matt. Maybe have him lower you to 12 or 6 to see what happens & then increase to 18.

reply to chrisbjax
I had a somewhat similar issue when I upgraded from the 12 to the 18... I used the tech chat thing on the U-verse support page (not exactly sure how I found it) and the representative did some stuff to my RG and reset it... afterwards, everything seemed to work really well. Hopefully the tech visit will resolve everything!

If not, I would definitely talk to one of the Tier2 techs and see what they can do. They are quick to respond and really quick to get your issue resolved. I am actually impressed with how well AT&T is supporting this service (currently at least, time will tell how long they continue to do so).

Have you tried the tweak test tool here on dslreports? It can help you determine if there is a setting that needs to be changed, etc...

I second the recommendation to perform a Tweak test, especially if one is running XP. I adjusted my MTU to 1500.

In recent months, my VPN client had become somewhat flaky and unstable with ADSL. It now appears to have returned to rock solid reliability and my VDSL speedtests are typically ranging somewhere between 9.5M and +11.5M for my 12M service tier. [My max rate to the VRAD is 55M and my loop length is under 2K.]

Nota Bene:
My U-Verse install was on Thursday, so I am reporting very early results for my experiences with the product; however, I am very pleased. I had been a FastAccess customer for more 8 years. First at the original 1.5M speed and subsequent upgrades to 3M and 6M. My original Alcatel Speed Touch Home modem was a stalwart of reliability for the whole period. It never lost synch with the DSLAM, so the 2Wire box has its work cut out for it

reply to gdm
I have a smorgasboard of OS's in my house.

I run Windows 7 RC on my laptop.
2003 STD on my fileserver.
XP PRO SP3 on my wifes laptop
and Vista Ultimate on my gaming system.

Keith the Tech resolved the issue. Apparently, he has an awesome magic wand!
The only thing he did was replace the jacks in the NID. That fixed everything. took the snow off my phone, and brought my speed up to 17.9MB-down, 1.7MB-up. (Now my wife will stop cursing me.. yeah!)
Thanks guys!

Just one final follow up on my uverse experience..
Please feel free to read up on my site. »chrisbjax.com/2009/11/09/uverse-rox/