tim_kButtons, Bows, Beamer, Shadow, KaseyPremium,VIP
|reply to Harddrive |
Re: why believe a union official?
said by Harddrive: All management cares about is having you making your quota of tickets for the day. Heaven forbid you take extra time to try to do a good job.
said by mocycler:
The line about how the union "cares about the customers" is horse shit.
sorry mocycler, your unionized technician is about the only one who actually cares about the customer. when i was a Unionized technician, my sole purpose was to take care of the customer. i'm the guy that the customer actually sees from the company. i'm the guy that works the trouble until it is resolved, no matter how long it takes. that's my job as a technician, to take care of the customer. management? well, they exist to manage. rarely do they venture out to a customer's site.
RIP my babies Buttons 1/15/94-2/9/07, Beamer 7/24/08, & Bows 12/17/94-10/11/09
HarddriveProud American and Infidel since 1968.Premium
they have to watch the metrics and make sure that their numbers look good. god forbid that a tech has less than 65% direct time or that a job goes over the ETW set by the metrics because of unforseen circumstances.
I've come here to chew bubblegum and kick ass and i'm all outta bubblegum.