UTopia
@com.br
| What the heck is going on in SoCal - Part 3
Despite some speed increases for selected SoCal areas, overall reliability and consistency seems to be worse. A number of areas still experience significant evening slow-downs.
It is totally unclear what Standard and Turbo are supposed to be for many/most areas. Is there one document online at TWC that shows the real provisioned speed for any area, not some outdated information? Accurate documentation is basically non-existant. Is this on purpose or just ineptitude?
TWC posted 2nd quarter revenues of $4.5 BILLION. Their Chairman of the Board, President and Chief Executive Officer, Glenn Britt, made $14,673,523.00 in compensation for 2008.
It is now over 2 years since TWC took over most of SoCal.
Do not people think maybe it is time that TWC put some of this money into fixing these problems in SoCal? |
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Mad Mac
join:2003-03-10
Moorpark, CA
 ·RoadRunner Cable
| This poster is absolutely correct. While my service has been pretty consistent in terms of reliability, there isn't any clear definition of what constitutes 'Basic', 'Standard' & 'Turbo', at least not around here. As a 'Standard' subscriber, I've recently gone from 10/1 to 10/2 and back to 10/1 in the space of a few weeks. Even their own staff can't answer this question - I had a discussion with a very pleasant and helpful fellow yesterday (who was also US-based, for a change!), but he couldn't give a definition of what I'm supposed to get. It's a bit like buying petrol and not having the octane rating displayed. Is it unreasonable to know what I should be getting for my money? |
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djrobx
join:2000-05-31
Valencia, CA
 ·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| reply to UTopia
quote:
Accurate documentation is basically non-existant. Is this on purpose or just ineptitude?
This has to be intentional. Or as Time Warner puts it - "surgical".
They can't come out and clearly advertise what speeds you will get because it varies by area based on what the competition is doing.
--
AT&T U-Hearse
Your funeral. Delivered.
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dunworkin
Premium
join:2006-12-18
Bellflower, CA
·Vonage
| reply to UTopia
Business 101 says you never can make too much money. Keep expenses to the minimum and keep revenue to the maximum. Customers are a necessary part of the revenue flow so do just enough to keep the turn-over manageable to the bottom line.
It's never personal. |
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msingletary
join:2003-02-22
Fullerton, CA
·RoadRunner Cable
1 edit | reply to UTopia
Service has been nearly unusably slow in Fullerton, CA for the past number of months that I've lost track counting. I've called Tier 3 support directly on an almost weekly basis and nobody has been able to see an issue on their end much less have any kind of timeframe for it being fixed. As far as Time Warner Cable is concerned, there are no issues in SoCal.
I just downgraded my service from Turbo to Standard to stop throwing away money at nothing. Now I'm paying $46 a month instead of $56 a month for ~1Mbps download and about the same upload. AWESOME.
I've had at least 3 Time Warner Cable techs. come visit my place in the past 2 months and nobody has been able to detect any issues. Things have been escalated to the "Maintenance Department" who came out and was unable to find any issues.
Apparently this shoddy service is just considered acceptable to them or they're just completely incompetent at detecting issues in their own network. I'm starting to favor the latter as the best explanation for this horrible service.
I'm giving things another couple of weeks and if I can't get this 6Mbps that I'm paying for on at least a semi-regular basis, I'm going to have to cancel and move to the 3Mbps DSL (the fastest I can get in my area) until U-Verse finally becomes available. |
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dunworkin
Premium
join:2006-12-18
Bellflower, CA | What speed is showing when the repair guy is at your place? |
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d3vilr3d
join:2009-08-16
Hacienda Heights, CA
| reply to UTopia
Yep, I'm in the same boat. Had 6 tech visits. They come during the day and claim there is nothing wrong, but the speed slows down after 6pm daily.
I speak with their level 3 tech and they can not do anything or give me a status because they have no direct line of communication with their almighty NOC team. I was told that I will be transfered to a less busy server blade within 24-72 hours and now it's been 3 month going on forth. |
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msingletary
join:2003-02-22
Fullerton, CA
·RoadRunner Cable
| reply to dunworkin
It's perfect, of course. I was working from home today and noticed that speed was well within what I'm being provisioned, but now again tonight it's showing up around 1.4Mbps right now.
I do occasionally have issues in the middle of the day, but it never seems to be at the time that the techs. come out. Unfortunately they don't work this late at night, either, which would have allowed me to guarantee reproducible slowness, since it happens at least every single night and sometimes during the day. |
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msingletary
join:2003-02-22
Fullerton, CA
·RoadRunner Cable
| reply to d3vilr3d
Their techs. at all levels of support are completely unable to provide any sort of resolution or assistance for this. Despite me calling them nearly once a week for the past 2 months reporting the same issues, I had to practically twist the arm of the last tier 3 rep. that I spoke with to get any kind of service credit. He tossed me $20. Gee, thanks. |
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maartena
Stacked.
Premium
join:2002-05-10
Orange, CA
·RoadRunner Cable
| reply to UTopia
My 15/2 has been pretty stable. Only between 7 and 10 PM I sometimes drop a bit on the downstream.... it falls to about 11 or so if I download a file at that time.
Upstream is usually maxed out.
--
"I reject your reality and substitute my own!" |
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kd6cae
P2p Shouldn't Be A Crime
join:2001-08-27
Lancaster, CA
·RoadRunner Cable
 ·DSL EXTREME
| reply to UTopia
I don't know about other areas in socal, but in my area, zip 93535, my big issue seems to be upload speed. With Turbo it should be 2mbit/sec. At best though I've only ever seen 1.3mbit/sec, but I haven't seen that in a while. For a couple weeks my upload dropped from about 1.1mbits/sec down to about 580Kbits/sec no matter what time of day it was. Then just this weekend it shot back up to about 835Kbits/sec, which although it's better, it's still far below the 1.8 to 1.9Mbits/sec that I should be seeing. I've taken my modem to a friend's house in Bakersfield, zip 93307, and upload worked perfectly at that location. In case anyone's curious, my modem will work in Bakersfield, even though that's Brighthouse teritory, because they use the Socal Roadrunner network just as TWC Socal does. So something's up at least in my local area, though I don't know how wide spread the issue is. I'd be curious to know what kind of speeds users of TWC Socal in the Antelope or Santa Clarita Valleys are getting, particularly with the Turbo package on upload speed. |
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DaveT79
join:2007-05-31
Los Angeles, CA
2 edits | reply to UTopia
I've never had problems until maybe a month ago, a little more. Now my internet is either slow (download only), constantly drops, goes down constantly. Prob been down once a week for an hour + at a time. Twice about three hours (once was my cable + internet, other time internet only).
Longtime complaint are the download speeds when connecting to servers outside of the LA area are ludicrous. If I connect to a server locally, it goes nice and fast (downloads only, I can upload to Europe and go just as fast as a server locally). Once I get on servers outside of LA, the download speeds just drop dramatically. At least in comparison to when I had AT&T DSL and also Comcast's internet up in SF Bay Area (which only went down on me once in the last year+ I was there...and it was for about 2 minutes). I could connect to anything from there from around the world and have nice fast speeds. Never saw the drop off I get on Road Runner when downloading a file from a non-local server.
Haven't seen any faster speeds like other areas of LA have. Still 10mpbs (15mbps w/ turbo) / 1mbps. I cry that about a month after I left San Francisco, Comcast rolled out DOCSIS 3.0 there and the same level tier up in comparison to Road Runners now gets you 22mbps download/5mbps up up there...for the same price.
lame. frustrating.
My zipcode is 90034. On the Los Angeles, Culver City line. |
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phrider
join:1999-12-17
Los Angeles, CA
| If you're in the City of Los Angeles, call your local city councilman's office. Tell them about the problem, and ask if they can contact of the City of LA Technology Office for you. Or ask the councilman's office who you should call at the Technology Office. |
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lordpuffer
I Was Very Drunk At The Time
Premium
join:2004-09-19
West Hollywood, CA | reply to UTopia
I've been pretty lucky.....My speeds have been pretty constant the past few months at 15/2 with the Turbo package. Before that, my speeds were all over the place.
--
UCLA Only On A Clear Day-Class of '81 |
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XeeN
join:2001-10-15
Sunland, CA | reply to UTopia
I moved from Tujunga (91042) to Sunland (91040) and I went from having 15/2 and no slowdowns in the evenings to having slowdowns. I'm not sure if it's a temporary issue or if I just happened to move into a high-use area. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
1 edit | reply to UTopia
Service 'was' 6Mbps/512kbps a little over a year ago when I signed up, and had many outages (DNS, routing)
Its been better this year.
I'm glad that I don't have to pay for 'Turbo' or anything other than the 'All The Best' package of $100/month for voice/data/TV to get this.
--
Canada = Hollywood North |
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msingletary
join:2003-02-22
Fullerton, CA
·RoadRunner Cable
| reply to UTopia
This morning (around 7:30am) my power-boosted, newly-downgraded 6Mbps connection was pulling in about 13Mbps down. Now at about noon, I'm seeing these beautiful speeds:
It seems like Time Warner Cable's internet service is just grossly overloaded. Any time that other people may be using their connections, it seems that things just slow down terribly.
That would probably explain why my internet appears to be working fine when techs. come out during the week before most people get off work. I may see if I can get them to come out some weekend, since it seems to always be horribly slow on the weekends.
I may as well downgrade to AT&T DSL, though. They can only sell me 3Mbps down, but that's $10/m cheaper than what I pay Time Warner Cable now, and I can't even get 3Mbps down reliably. |
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sinaz
Popenc-No
join:2000-10-14
Encino, CA
| reply to UTopia
Looks like my upload dropped from 2 mbits to 1.5 mbits on turbo. Wondering if its a network issue or if they've re provisioned my line for those speeds. Granted i know my situation isn't nearly as bad as some of you other guys, but it would be nice to get some closure.
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steamer53
@rr.com
| La Mirada, Ca. $46 a month
running 10s outbound test (client-to-server [C2S]) . . . . . 938.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 12.97Mb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link
click START to re-test |
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t0lik
join:2004-05-25
Los Angeles, CA | reply to UTopia
So far speeds in West Los Angeles (Brentwood area) seem to be good. I rarely drop below 20Mbps:
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