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radioactive

join:2004-11-22
Chicago, IL

1 edit
reply to Mango

Re: Teleblend number not in service - tkt number 354781

Yes My original number was not working from October 21st aftternoon. Last incoming call I got was at around 9 Central. The alternate number was provided today evening after I requested them in BBR. I guess I am getting a better support in BBR by the TB support person than calling them directly. My original number which I have in records everywhere in my life is still not working as of today 10/26/2009 7 Central. I have friends in TB whom I revcomended and when they call my original number it works , So its some thing outside of TB that went bad just like the support team has told us in this thread. My guess, The Telco might have deleted/de-activated my number by mistake or some mis understanding between telco and TB.


montero1

@ual.com
reply to poortbuser

Re: Teleblend number not in service

Teleblend-

What's the deal??? For the past month there are alot of complainants about your service... Why?

Is Teleblend late on their DID (Direct Inward Dialing) payment???

Can you please explain to all us why we are having these issues.

radioactive

join:2004-11-22
Chicago, IL
reply to poortbuser
As of 11 Central , Still not fixed for my original number.

TB,
Can you guys tell me if I have lost my number for good or not ? by the kind of responses I am getting , It seems like we may not get back out number which really puts me in a major mess ... Come guys come out with some information on what happened.

Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:15
Reviews:
·Callcentric
·AcroVoice
·Anveo
If you do plan to port your number to a new provider, I suspect it will be a great deal easier to do it earlier rather than later. If you don't want to learn how to configure and install an ATA, consider Future-Nine, a provider with an excellent track record of porting numbers, and who also will sell you a preconfigured ATA. Its owner, Nitzan, is a regular contributor to this forum.

m.
--
Who is the best VoIP provider? | Which ATA should I buy? | Dial Plan Tips and Tricks

PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13
I agree with Mango's comments.

If you do want a provider that supplies you the ATA, choices include FutureNine, VOIPo, PhonePower, and others. But FutureNine may be the very best at dealing with a very difficult port situation.

Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:15
Reviews:
·Callcentric
·AcroVoice
·Anveo
reply to radioactive

Re: Teleblend number not in service - tkt number 354781

Ok. So to add insult to injury, they're refusing to help you until you complain in a public forum.

Given their new, less expensive plans that they're not offering to current customers, and the fact that at least one of their carriers has suspended service to them, I wouldn't be at all surprised if they're having serious financial problems. Hopefully you're considering other options. If you haven't already, check out »/gbu

m.
--
Who is the best VoIP provider? | Which ATA should I buy? | Dial Plan Tips and Tricks

garys_2k
Premium
join:2004-05-07
Farmington, MI
reply to Mango

Re: Teleblend number not in service

+1 on Future-Nine. They're an EXCELLENT value and my service with them has been great. I also have had good experiences with Callcentric, my backup provider.

PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13
reply to radioactive
Dear Radioactive:

One thing you should do is use this website to see which CLEC controls your DID number:

»tnid.org/


N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
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·VOIPO
·CIKTEL Telecom
said by PX Eliezer70:

Dear Radioactive:

One thing you should do is use this website to see which CLEC controls your DID number:

»tnid.org/
And ... Radioactive ... feel free to post the name of the CLEC supplying your phone number to TB, so we can see which CLEC is hounding TB for back payments.

PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13
"Radioactive" has not posted in 2 days so we do not know the outcome.

radioactive

join:2004-11-22
Chicago, IL
Sorry, Been busy at work. Still no resolution Below is the details

Current Telephone Company:
Ovation Communications Inc.

Original Telephone Company:
Broadwing Communications Llc - Il

Original Telephone Company Type:
Competitive Local Exchange Carrier (CLEC)

PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13
Ovation was bought by McLeod which is now part of the big company PAETEC.

At this point, do you have anything to lose by contacting Paetec directly?

Would you be any worse off?

----------------------------

Paetec Communications, Inc.
600 Willowbrook Office Park
Fairport, NY 14450-4233

Judy Messenger
Manager - Regulatory Affairs
Phone: (585) 340-2822
Fax: (585) 770-2498
Email: judy.messenger@paetec.com

PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13
reply to radioactive
Also, if you wish to file an FCC complaint:

»esupport.fcc.gov/complaints.htm? ··· d=d1e593

Just click on "Online Form".

Bill44130

join:2003-10-08
Cleveland, OH
reply to PX Eliezer70
Well, if Ovation was bought by McLeod and is a part of PAETEC.
Then it probably is not a payment problem then.
This is how my number is listed:
Current Telephone Company:
McLeodUSA
Original Telephone Company:
Ameritech Ohio
Original Telephone Company Type:
Regional Bell Operating Company (RBOC)

It has to be something other then a payment problem. because my TeleBlend phone is working, and never experienced this issue(knock on wood).

radioactive

join:2004-11-22
Chicago, IL
I guess I am confused. Where should I file the complaint. Will I get any thing if I go to Ovation or new company. What should i be reporting ?

PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13

1 edit
What used to be Ovation now is part of Paetec.

You need to decide how to proceed:

a) Continue waiting for TeleBlend. Have you heard from them?!

b) Trying to contact Paetec.

c) Filing FCC complaint in regards to TeleBlend.

---or TWO or THREE of the above---

Up to you, my friend. It's your number.

Bill44130

join:2003-10-08
Cleveland, OH

2 edits
reply to radioactive
Since TeleBlend is not able to give answer when your phone will be back in service. I think your only option is to file the complaint with the FCC and then begin the port process to another provider.

7 Days and your phone is still down. Have they given you any indication when your phone will be working again?

This whole situation is just terrible.

Good Luck

radioactive

join:2004-11-22
Chicago, IL
reply to poortbuser
Filed with FCC

Mango
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·Anveo
I PM'd Nitzan of Future-Nine just out of curiosity. He says if the number is indeed with Paetec it should be portable. Unfortunately, it would take the usual amount of time that all ports do.

Based on the circumstances, Nitzan says there is a small chance that Paetec could refuse the port claiming the number is "not activated". We'll cross our fingers for you.
--
Who is the best VoIP provider? | Which ATA should I buy? | Dial Plan Tips and Tricks


dbmaven
There's no shortage
Premium,Mod
join:1999-10-26
Sty in Sky
kudos:3
reply to TBSupport1

(topic move) Teleblend number not in service - tkt number 354781

Moderator Action
The post that was here, has been moved to a new topic .. »tkt number 354708