TBBPM
join:2009-02-09
| reply to wicked13
Re: Another "stay away from primus" topic
said by wicked13  :I was contacted by spepin77 a little while ago, who asked for my phone number. He fixed something to make my ping better but as you can see, the modem is still synced at only 928 / 2.976 You are in good hands. Just give him a bit of time... |
|
wicked13
join:2009-10-18
| said by TBBPM :said by wicked13 :I was contacted by spepin77 a little while ago, who asked for my phone number. He fixed something to make my ping better but as you can see, the modem is still synced at only 928 / 2.976 You are in good hands. Just give him a bit of time... I'm glad to hear that. |
|
wicked13
join:2009-10-18
2 edits | So the Primus tech came over yesterday and tested with his own modem from the dmarc outside my house. He was also only getting 3megs. He called back to Primus and discussed with them and said that because I am 3.17 KM from the CO 3megs is the highest I can expect to get, but neither he nor the Primus rep he was talking to can explain how I was able to get 5megs on a regular basis since the start of service last year for a LONG period of time which increased to 7megs in May and June and then ended up coming down to only 3megs with huge latency.
Latency has been good since the Primus tech came, although he didn't change anything at the house. He said he will look at the CO if there is a problem there, I haven't been updated about it yet.
I can't understand the sudden drop in speed, there was no earthquake that shifted my house and caused it to be far enough to only get 3megs!
Im thinking about going with cable. |
|
Jazdi
join:2009-07-06
Ottawa, ON | reply to wicked13
There's got to be something wrong the loop or Primus' equipment. I'm 4km from the CO and my line is capable of 8mb! |
|
wicked13
join:2009-10-18
| said by Jazdi :There's got to be something wrong the loop or Primus' equipment. I'm 4km from the CO and my line is capable of 8mb! yes there has to be, I think Primus does not want to admit it, or they don't know how to find it, or don't want to! |
|
An_Onymous
join:2009-10-24
Canada
| reply to Jazdi
>I'm 4km from the CO and my line is capable of 8mb!
If by 8mb, you meant 8 millibits... Sure. 4-5Mb is what you would if all wiring are in order. |
|
wicked13
join:2009-10-18 | well according to Primus that graph is wrong(sarcasm), since at my distance according to the graph I should be getting like 5megs atleast and they say that im lucky im getting 3megs! |
|
Jazdi
join:2009-07-06
Ottawa, ON
| reply to An_Onymous
That graph looks considerably less optimistic than some other ones I've seen.
My estimated loop length based on the not-entirely-scientific attenuation/18 calculation is 3.9km. My google maps distance to my CO is only 2.3km but given my location it's extremely unlikely that the loop takes anything resembling a direct route. I'd revise my estimate to maybe 3.5km.
Mind you, before a switched to a 2wire modem, my line definitely wasn't capable of 8mb. Going from a Speedtouch Home to a 2wire increased by SNR by at least 5. |
|
Line Stats
@videotron.ca
| reply to wicked13
In a previous post you gave these stats:
Line Attenuation (Up/Down) [dB]: 28,0 / 47,0
SN Margin (Up/Down) [dB]: 9,0 / 5,5
You have 3-meg.
3-meg should be for someone who has an attenuation up around 58. Not 47.
Also, the SNR is at 5.5!!! This is the SNR of someone who has line problems at your attenuation.
Since the Primus tech tested at your demarc and got the same, then let us conclude it's not an inside problem. This was Primus' job to conclude and they got they same upon site visit.
What I would love to see is the occupancy. I am guessing it's up around 96-99%.
So to me, and with the data pasted (and the site visit), you have an outside line problem that needs to be fixed.
Since the Primus tech used his own modem, this is not a modem issue either.
This leaves the line outside.
Has anyone changed the wire pair you are on? Has Primus contacted Bell on your behalf to have this done?
The line itself, to me, is the logical end/choice here. What has Primus done to date regarding the line itself? |
|
The Pot
@videotron.ca
| reply to wicked13
Forgot to add, you said there was a Primus rep who contacted you.
Well contact him back and tell him to stop jerking you around and get someone to test another pair and hook you up to a good pair.
This is called jerking a customer around.
Also, contact them and say you want a credit or they can take a hike. This is the kind of run-around Bell gives. You don't need this from someone you are running away from.
Primus needs to shit or get off the pot. After reading about this run-around, I'll forever equate them with Bell's quality.
"You are lucky to have 3-megs", they tell you, while your stats show a problem.
I see Primus is reading the Bell quality manual and actually putting it into practice. |
|
wicked13
join:2009-10-18
| reply to Line Stats
Primus has not contacted bell on my behalf as far as I know and they have not touched the line so basically all they have done in the 2 or so weeks of me being in contact with them about this problem is make me run tests and send a primus tech to run the same test that I already ran and told them about!! |
|
wicked13
join:2009-10-18 | reply to The Pot
I don't understand what you mean by "pair." |
|
Line Stats
@videotron.ca
| wire pair. They (Bell) can change the wire pair you are on, since your current one appears to be defective (if it's not the whole cable). A tech would have to check it out. Primus would have to open a ticket with Bell instead of just dicking you around. and the bell tech can check the available pairs and put you on one that isn't defective.
This should have been done the day the tech left your place and confirmed it wasn't the modem or wires inside your house.
Even your stats showed there was a problem. Then you got told about how good your 3-meg is and you are lucky? pffft.
You are being dicked around with by Primus. |
|
G4
| reply to wicked13
I also got the same expression from Primus when I called tech-support. They told me that I was lucky enough to get DSL connectivity at all while currently getting a 1.1 Mbps profile attached to my service by Bell.
I was wondering if anyone here could help me with my problem too. Primus has indicated to me that I am approximately 5.5 Km away from the CO office and am connected to the Bell DSLAM with the following info:
DSL Connection - Link Information
Modulation: G.992.1 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 384 / 1.184
Data Transferred (Sent/Received) [KB/KB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 11,5 / 16,0
Line Attenuation (Up/Down) [dB]: 31,5 / 63,5
SN Margin (Up/Down) [dB]: 15,0 / 10,5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 3 / 0
FEC Errors (Up/Down): 56 / 12.152
CRC Errors (Up/Down): 8 / 8
HEC Errors (Up/Down): 4 / 6
Is it possible for me to get better downstream speeds? |
|
Re_look
@videotron.ca
| oops my error, they don't all show "zero".
You have room for a 1.7 meg profile if that SNR isn't moving all over. Your SNR may drop to 8. But if it's stable, no problem.
at 63.5 attenuation, that is what I had, and stable (1.72/640)
They would have to put a ticket in with bell to raise it to 1.7-meg (if the SNR is stable).
Also the upstream can go to 512 or 640 easy (if the upstream SNR is stable).
So push them.
But yeah, your stats suck. Cable is the only other option for you. You won't get better than 640/1.7 (or close to that). |
|
xbell
@cgocable.net
| reply to Line Stats
said by Line Stats :
This should have been done the day the tech left your place and confirmed it wasn't the modem or wires inside your house.
Interesting that they are sending out their own techs to do this in the field.
Is this new?
Could it have been a Bell (Bell Technical Solutions) tech and the OP thought he was from Primus? |
|
outer limits
@videotron.ca
| reply to G4
said by G4 :
They told me that I was lucky enough to get DSL connectivity at all while currently getting a 1.1 Mbps profile attached to my service by Bell.
In your case, yeah. Primus is right. Your attenuation is at the outer-limits.
You have 1-meg internet (as shown in your stats). Change to cable for faster.
You also didn't paste the rest of the stats, they all show zero. |
|
G4
| reply to Re_look
Well guess what? I asked them months ago to increase my downstream speed and was set-up with a 1.7 Mbps profile. However, when I started noticing my speed being inconsistent, the modem stats showed that the downstream speed kept changing, 1.7 to 1.5 then 1.1 Mbps.
When I spoke to Primus about it, they told me that they will put a call-ticket in to fix the fluctuations. Bell then called me saying that they made a few adjustments to my connection line (which means changing my profile to 1.1 Mbps), I called Primus to tell them that I am still having problems with my downstream speed. Primus told me that Bell downgraded my speed back to the 1.1 Mbps profile because I was getting line errors at the 1.7 Mbps profile.
At the current moment, my SNR is as follows:
SN Margin (Up/Down) [dB]: 14,0 / 10,0
Are they lying me? |
|
shrug
@videotron.ca
| reply to xbell
said by xbell :
Interesting that they are sending out their own techs to do this in the field.
Is this new?
Could it have been a Bell (Bell Technical Solutions) tech and the OP thought he was from Primus?
Maybe. Possible (I too thought the same, but no one from Primus spoke up and said otherwise after he mentioned it). I figured primus had their own installers on the road (home installs nothing line related). Also no one from Primus said otherwise when he mentioned it. Seems Primus ignored him. Also the guy said no ticket that he knows of put in with Bell.
Also, the stats were pasted before Primus even piped up and ignored them. Doesn't say much.
A week later after super-secret Primus agent "spepin77" PM's "wicked13", he is still in this rat-hole with no word on anything.
Either way you look at it, its egg on Priums' face.
I'm all for Primus 100% (as seen in other topics), but this run-around it pure BS. They could have put in another ticket or informed this person of something, anything. But nope.
his speed goes from 5-meg, to 7-meg (in the summer), then 2.8, 2.9, 3.008.
Then the tech calls primus and discusses it while at the demarc. Then they determine that at 3KM thats all he gets.
Then Primus tells him he's "lucky" to have 3-meg.
Sorry, that doesn't sit well with me given his stats.
The only thing I see is: he said Bell put in a new demarc about 5-months ago. Could this be the issue? A cross/short at the demarc?
Wicked would have to disconnect his home line at the demarc and plug in his modem and paste the stats again while at the demarc. But this wouldn't show a problem *with* the demarc.
And if it was a lazy Bell tech... it doesn't explain the call in, and it doesn't explain how he was told he is "lucky" to have what he does.
Come on... |
|
no lie
@videotron.ca
| reply to G4
said by G4 :
Are they lying me?
No.
If the line was syncing on Bells equipment (assuming Bell profiles) at 1.7 then it drops (or yo-yo's up & down) to whatever over time, then the line isn't stable at your attenuation, which is very possible since you are on the outer-limits.
So it is very possible and all depends on the quality of the line you have.
I've seen people complain to bell to fix the stability (I was one of them). But for a wholesaler? Forget it. Bell won't give them, nor you, the time of day. Also, even if you were with Bell there is no guarantee they could fix it because you are on the edge of not having high-speed with your attenuation. And definitely no guarantee Bell would even give you the time of day. Bell will just say you are too far (and the 63.5 attenuation shows that).
However, with Bell, people in your situation were able to fight to get a better cost (~24 to 27$) since 1.1-meg isn't even considered high-speed. I don't know if Primus will do this for you. Nor do I know what Primus charges you for this high-speed.
This is the type of thing you have to discuss with primus and tell them you pay for high-speed yet can't get it and don't have it. They will either tell you to take a hike, or work with you and lower your costs a bit considering your case.
But no, they didn't lie since it wasn't stable.
Cable is in your future if you want faster. |
|
