tcnolv
join:2009-10-19
Sacramento, CA | [DSL] Net Zero Issues This is the second time ive had NetZero for a ISP...Both times i had problems...When i plug my router in all 3 lights are green except for the internet which stays red...Wen it runs the setup it says no ethernet no ATM found.....Any one knows what this means...When i call support the give me the same thing to do over and over...Unplug the router and try again.They keep sayin and Advanced tech will get ahold of me but never does........ |
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 sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14
 ·Comcast
Host:
DSL Extreme
Windstream
Westell
Belkin
Extended Pacific N..
| Welcome to the site, tc.
Let's get you moved to our General Questions forum as this forum is for DSLX users, another ISP.
We do have a NetZero forum but it's on the dead side right now.
»NetZero DSL
I think you might do better in GQ than that forum for some help.
Good luck.
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TH ~ NE ~ EPN ~ NC ~ TD |
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| reply to tcnolv
Lets do simple trouble shooting. Unplug filter form the phone line and plug the phone directly in to the jack with no filter. Now turn on the phone, do you hear noise in background?
Also, make sure that dsl line is not filtered. |
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tcnolv
join:2009-10-19
Sacramento, CA | reply to tcnolv
Im sorry for putting it in the wrong spot but im just so frustraded...... |
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tcnolv
join:2009-10-19
Sacramento, CA | reply to 51200853
No i dont hear any background noise |
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| said by tcnolv:No i dont hear any background noise If you don't hear any background noise after taking off filter, it means that you have no dsl in your house. Call netzero and have them schedule phone company role. |
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tcnolv
join:2009-10-19
Sacramento, CA | Then why does the router pick up a Dsl signal? |
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nonymousPremium
join:2003-09-08
Glendale, AZ Reviews:
 ·Callcentric
| reply to tcnolv
I just thought you said the internet was red? No signal.
Do you have a POTS line for phone dial tone service? If so are you trying to get the dsl on it? This being a different ISP than you telco may be a stand alone DSL line.
Have you checked at your telco demarc on the side of your house to see if anything is marked? I am presuming this is a new connection? |
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 LBDSLLightning BoltVIP
join:2002-01-07
Auburn Hills, MI | I would bet the "Internet" light shows if the OP is Authenticated (PPPoE), There is probably a DSL light which is solid, which shows DSL Sync.
Based on the very limited info provided, I would bet it is a PPPoE issue.
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Lightning Bolt Technologies |
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tcnolv
join:2009-10-19
Sacramento, CA | reply to tcnolv
I think so to....I have the 2wire 2071.... and when i run the setup wizard it ask for the name and password which net zero supplied with it....Its syas its trying to connect, but in the end it says no ethernet found no atm... |
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| reply to tcnolv
your initial post said that you have no ATM. That tells me that your circuit is not provisioned from the dslam back toward NZs network. If you have a green dsl light then you have physical connection but without the ATM you can't travel past the DSLAM. You will have to find a way to work past initial support to get to the ones that can help you at NZ. |
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