Topic 'Contract up; what should I expect from Retention Dept.?' in forum 'Verizon FIOS TV' - dslreports.com http://www.dslreports.com/forum/Contract-up-what-should-I-expect-from-Retention-Dept-23214001 en Thu, 09 Feb 2012 17:34:04 EDT Thu, 09 Feb 2012 17:34:04 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23692998 said by birdfeedr:

said by ciucca:

After reading these post, you now see all you will get is a ream job.
500 sheets of paper? :D

No, all it shows is that it's a matter of luck of the draw when getting a CSR, timing before or after a new package lineup, and how you approach the question.
That's pretty much it. I had to call 3 different times to speak to 3 CSR's to get something I was satisfied with.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23692998 Sat, 23 Jan 2010 23:30:37 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23691924 said by kyler13:

I'd kill to keep this bundle but it's looking like they're back to forcing phone service to bundle anything.
Not sure why you say that...
Click for full size
]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23691924 Sat, 23 Jan 2010 17:53:29 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23691863 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23691863 Sat, 23 Jan 2010 17:38:59 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23641831
I would just follow Brianis425's lead to negotiate a lower price through the cancellation dept. Whether before or after the 17th I guess is up to you.

If the first rep doesn't offer anything, hang up and try another.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23641831 Thu, 14 Jan 2010 10:58:25 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23640046
Sirius/XM could be used as an extreme case where one subscriber pays full price and another subscriber pays less than half price because of a simple phone call. We all can see how Sirius/XM stock has done over the past 5 years...

I currently pay 109.99 for 'Triple Freedom' for:
Phone - Freedom Essentials
Internet - 20/5
TV - Extreme HD
plus 5.98 for 2 cablecards for my Tivo.

I'd like to know is if there are any discounts and/or better deals available for the same price or lower. It is unclear to me if I should try to call before 1/17 to lock in what I have now (if that's even an option) or if there are going to be any cheaper options afterward with discounts. From what I can tell the new packages are going to cost me more but I'm not sure. Help?

I'm not sure why Verizon doesn't realize that all this churning of packages does is give me an opportunity to look at whether I 'really' need my landline (currently used for fax and security) and allows me to seriously look at new options for internet (Clear anyone?).]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23640046 Wed, 13 Jan 2010 23:40:29 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23635568 said by ciucca:

After reading these post, you now see all you will get is a ream job.
500 sheets of paper? :D

No, all it shows is that it's a matter of luck of the draw when getting a CSR, timing before or after a new package lineup, and how you approach the question.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23635568 Wed, 13 Jan 2010 10:54:46 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23635222
After reading these post, you now see all you will get is a ream job.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23635222 Wed, 13 Jan 2010 10:03:51 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23634997 said by Brianis425 :

My package was up at the end of November. I was getting the extreme HD triple play, 20/5 internet, Media DVR, plus an additional HD box. I was paying $109 + $30 + $10 + taxes. My Media DVR was free for a year.

When I called. they told me that I would be charged $20 for the Media DVR but everything else would remain the same. So I just told the rep that I was going to also call Comcast and get their best price and select the lowest price. The rep said they understood and offered me a $40 a month credit for 1 year so my bill actually dropped $20. I am not complaining.
What number did you call? -And do you remember the rep's name? I'm only looking for a $10 discount, $20 would be nice, and what I was paying last year.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23634997 Wed, 13 Jan 2010 09:26:49 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23632545
When I called. they told me that I would be charged $20 for the Media DVR but everything else would remain the same. So I just told the rep that I was going to also call Comcast and get their best price and select the lowest price. The rep said they understood and offered me a $40 a month credit for 1 year so my bill actually dropped $20. I am not complaining. ]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23632545 Tue, 12 Jan 2010 19:23:29 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23632454 said by JayMan 007:

I just called, and they didn't offer any discounts.
I have the Freedom Phone, 20/5 Internet, ExtremeHD, Movie Pak (HBO,Max,Starz,Sho,&TMC) for $139.99 - had an additional $10 off per month for a year.
All they would offer me is basically the same thing (Phone, 25/15 Internet, ExtremeHD /$119 & MoviePak/$30) for $10 more than I'm paying now, or $20 more than I did last month.
New lineup here: »/speak/slidesh···dS1Nb3Zl

After 1/17, they'll ask for $125 for the triple play, although you'll supposedly get some more channels. I haven't heard anything about the MoviePak except it goes up $1 to $31. Total $156, and they probably won't sweeten any deal for the first few weeks, because they're looking for the eager beavers. Probably not offering any deals this week either so you end up ordering next week.

Current bundles online for new customers today only list phone, 15/5 and TV Essentials. Clearly discouraging uptake until the new lineup is official. You said they'd give you the Better bundle but without any discount, and you need to talk to them to get it.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23632454 Tue, 12 Jan 2010 18:55:20 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23631567 said by portwashguy:

If you had a one yer contract with a 2 year price guarantee you don't have to renew your contract. The price guarantee protects you for year 2. Or, you can do what I just did, which was to call FIOS and receive whatever applicable promotion they have. I got a $20 month discount for the next year without having to sign another contract.
I just called, and they didn't offer any discounts.
I have the Freedom Phone, 20/5 Internet, ExtremeHD, Movie Pak (HBO,Max,Starz,Sho,&TMC) for $139.99 - had an additional $10 off per month for a year.
All they would offer me is basically the same thing (Phone, 25/15 Internet, ExtremeHD /$119 & MoviePak/$30) for $10 more than I'm paying now, or $20 more than I did last month.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23631567 Tue, 12 Jan 2010 16:18:19 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23627167 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23627167 Mon, 11 Jan 2010 19:51:57 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23626287 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23626287 Mon, 11 Jan 2010 17:01:32 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23625935 I am also looking for help for what number to contact Verizon with, some of the retention numbers posted here equal 1-800 -Verizon!
I am curious what the current deals are, I am/was at $109.00 for my bundle with a $10 per month discount.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23625935 Mon, 11 Jan 2010 16:08:55 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23401632 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23401632 Fri, 27 Nov 2009 03:59:03 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23371019 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23371019 Fri, 20 Nov 2009 14:46:45 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23366989 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23366989 Thu, 19 Nov 2009 18:45:30 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23355453
I would have to go with the "Better" bundle to get the Extreme HD channels that would also include a bump in internet speed. That's $25 more than I'm paying now. So, take $10 off for 12 months, that's still a $15 increase. Then, starting in month 13 its $25 higher.

And thanks to the new White House administration, I won't be getting a cost of living increase in my SS check come January.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23355453 Tue, 17 Nov 2009 17:11:05 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23355369 said by Gary A:

The only thing I would like to change about my triple play bundle is to upgrade from Premier to Extreme HD, but to me, its not worth $20 more a month. The 10/2 internet is plenty for how I use my connection.
Gary, I was in the exact same boat and said as much to the CSR, and that was when he offered to take $10 off for 12 months. Wouldn't hurt to say that and see what they offer. ]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23355369 Tue, 17 Nov 2009 16:54:16 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23354194 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23354194 Tue, 17 Nov 2009 13:18:01 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23347325
It was funny, over the weekend, a C* sales person stopped by my home and was pushing their service. He asked me what I liked about Fios and I told him about the 100+ HD channels to which he told me they have over 300 channels. I asked if they were all HD and he would not give me a direct answer to my question.

Would I switch back?

Probably not.

Funny thing is, NOW they seem to care about the customers.

]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23347325 Mon, 16 Nov 2009 07:32:18 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23347300 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23347300 Mon, 16 Nov 2009 07:18:17 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23344397 said by longhornleft :

Hey guys, I need some. I'm not sure what to do. My 2-year contract expires at the end of the month, as do my DVR and HBO discounts. Please make sure my "logic" makes sense below...

I currently pay about $160/mo for internet, phone, and TV (1 HD DVR, 1 HD, 1 SD + HBO). I've been receiving a $4 HBO discount and $5 DVR discount for the entire 2 years.

Once those promos expire, my monthly off-contract rate should jump to about $170.

My current TV package, "TV Premier" no longer exists. If I want ANY HD cable channels, I have to get the new "HD Extreme" package. Otherwise, according to the rep I spoke to, I'll only get local channels in HD.

So, under that scenario, the base package is $119.99. Add in HBO and the STBs, and I'm at $165. Add in another $25 for taxes, and I'm at $190.

I wasn't expecting that a new "bundle" would cost me $20 more (actually $30, if you consider the promos).

Is it worth talking to retention to see if they call lower it? Try to match what I had before? What kind of luck have you guys had?

I'm also considering canceling my landline, which reduces the base bundle price to $94.99.

Thanks.
I don't know if you want to upgrade or feel that at the end of your contract you have to, but my agreement was up this past September and I have not contacted VZ at all. Through my November bill, neither my bundle nor price have changed.

Read my posts here: »Price Increase]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23344397 Sun, 15 Nov 2009 13:27:00 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23343614 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23343614 Sun, 15 Nov 2009 08:38:50 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23341677
I currently pay about $160/mo for internet, phone, and TV (1 HD DVR, 1 HD, 1 SD + HBO). I've been receiving a $4 HBO discount and $5 DVR discount for the entire 2 years.

Once those promos expire, my monthly off-contract rate should jump to about $170.

My current TV package, "TV Premier" no longer exists. If I want ANY HD cable channels, I have to get the new "HD Extreme" package. Otherwise, according to the rep I spoke to, I'll only get local channels in HD.

So, under that scenario, the base package is $119.99. Add in HBO and the STBs, and I'm at $165. Add in another $25 for taxes, and I'm at $190.

I wasn't expecting that a new "bundle" would cost me $20 more (actually $30, if you consider the promos).

Is it worth talking to retention to see if they call lower it? Try to match what I had before? What kind of luck have you guys had?

I'm also considering canceling my landline, which reduces the base bundle price to $94.99.

Thanks.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23341677 Sat, 14 Nov 2009 17:11:52 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23331740
Pleasant surprise was that my set top boxes were grandfathered to their old rates, which saves me a few bucks a month. We shall see what happens with the first bill.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23331740 Thu, 12 Nov 2009 14:38:08 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23320604 said by birdfeedr:

said by stevek1949:

I renewed my contract today. I was able to keep my $109.99 rate for a year with a two year price protection, upgrade from 15/5 to 25/15, ...
With 25/15 internet, you are sure to have upgraded to their "Better" package with HD Extreme TV which is priced at 119.99, probably discounted back down to 109.99. Not a bad deal.

But, be aware the 2-year price protection applies to the 119.99, not the $10 discount. When you get your bill, look at the bundle price. That's what the price lock applies to.
This is the same deal I got. I went from $109 to $119 with the Internet speed upgrade, and then got a $10 discount for the first year. Price guarantee for two years, but you can always renegotiate after one year. It is still a one year contract, with a two year price guarantee, so you are eligible for a new contract next year. Also, I had to call five times to get someone to give me the $10 discount. ]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23320604 Tue, 10 Nov 2009 13:45:16 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23320386
said by bobbailey:

OK, to clarify... I have corrected all past billing issues and received relevent credits for them at the time. I just wanted to see if moving into a new contract I could receive some "goodwill" going forward for my past annoyances.

And yes I agree that "manual credits" are likely to be a problem despite the fact that the FiOs "elite" department says there will be no issues.

I am resigned to the problems but just couldn't pull the trigger on going back to Cox cable.


Hummm....I do not see how you are going to convince them to give you those credits every month on this new contract.

Unless they put a note on the account that other reps actually read and follow....what are the odds of that?

The bad thing is that even if you get the name of the rep you talked to, when you call back they tell you it is another call center in another state, etc. and they do not see any notes on the account or something like that.

Plus reps can not get incoming calls, so you can't call that same person to follow up.....did they give you their email address?]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23320386 Tue, 10 Nov 2009 13:08:36 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23320225
Didn't I just that in the last number of months, you CAN now bundle your cell service with FiOS (or at least get some $$ off of FiOS if you have VZ Wireless)

is this correct? Has anyone done this recently?]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23320225 Tue, 10 Nov 2009 12:37:11 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23320179 Hope it's not too painful. My time and sanity are too valuable to enter an agreement like that, and Verizon has been known to remove inappropriate credits discounts, if account audits trip over them. Good luck.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23320179 Tue, 10 Nov 2009 12:28:19 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23319858
And yes I agree that "manual credits" are likely to be a problem despite the fact that the FiOs "elite" department says there will be no issues.

I am resigned to the problems but just couldn't pull the trigger on going back to Cox cable.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23319858 Tue, 10 Nov 2009 11:31:37 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23319558 said by bobbailey:

To make the story short he offered a $15.99 credit for the HD DVR for 12 months plus HBO/Cinemax for 12 months.

Of course he explained that this would not be reflected in my first bill since this is not in the billing system and that they would have to manually credit this in each succeeding bill.

So this has the makings of the greatest billing disaster yet.

What have I gotten myself into? Sorry, but I have to ask why you would do that?

If you wanted credits for billing issues, you should have asked for them when those issues were being fixed.

Now you have two credits that are not accepted in the billing system with your flex bundle. Can you think of anything whatsoever that would trigger these credits being "manually" added each month, other than you spending time on the phone with Verizon monthly?]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23319558 Tue, 10 Nov 2009 10:46:30 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23319369 Of course he explained that this would not be reflected in my first bill since this is not in the billing system and that they would have to manually credit this in each succeeding bill.
So this has the makings of the greatest billing disaster yet. What have I gotten myself into? :huh:]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23319369 Tue, 10 Nov 2009 10:11:20 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23293776 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23293776 Wed, 04 Nov 2009 22:24:50 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23292803 --
9929]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23292803 Wed, 04 Nov 2009 19:38:51 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23291963
Just got off the phone with retention. My contract expired today.

I was able to keep all my services and upgrades to 25/15.

That cost me $10.00 more.

I kinda wined a little about the price and not being able to get the quad play. She gave me a credit of $15.00 per month for the first year.

Will see what the bill looks like.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23291963 Wed, 04 Nov 2009 17:06:33 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23281501 said by Teasip:

anonanon, I presume that your change has taken place and that you are getting your HD channels? I tried the same several weeks ago and it cost me (loss of) the HD channels over the weekend since they later confirmed what I had suspected which was that there is no Extreme HD and 15/5 internet, only Essentials and 15/5. If you've got it, congratulations.
Yes, I've got Extreme HD and (supposedly) 15/5 internet which is what they (supposedly) downgraded me to. Didn't lose any HD channels. Hope you get it straightened out; I went through the same sort of thing with them last year concerning the HD sports package.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23281501 Mon, 02 Nov 2009 20:46:49 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23281471 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23281471 Mon, 02 Nov 2009 20:37:44 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23280869 said by stevek1949:

I renewed my contract today. I was able to keep my $109.99 rate for a year with a two year price protection, upgrade from 15/5 to 25/15, ... With 25/15 internet, you are sure to have upgraded to their "Better" package with HD Extreme TV which is priced at 119.99, probably discounted back down to 109.99. Not a bad deal.

But, be aware the 2-year price protection applies to the 119.99, not the $10 discount. When you get your bill, look at the bundle price. That's what the price lock applies to.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23280869 Mon, 02 Nov 2009 18:46:06 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23280642
I consider that not a bad deal.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23280642 Mon, 02 Nov 2009 17:52:37 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23264892
Chatted with a nice rep and basically made small talk while she browsed my acct. looking for ways to give me a discount.

In the end she said, ok the only discount I can offer is $5 off a month...... :D

What they do is make it a $60 credit spread out over 12 months. It should kick in on my next billing cycle.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23264892 Fri, 30 Oct 2009 08:22:23 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23263462 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23263462 Thu, 29 Oct 2009 21:37:58 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23235619 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23235619 Sat, 24 Oct 2009 15:30:42 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23235483 I suspect his bill will show Ex HD and 25/15 at $95 with $5 off/mo for 1 year.]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23235483 Sat, 24 Oct 2009 14:58:23 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23235447 http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23235447 Sat, 24 Oct 2009 14:46:19 EDT Re: Contract up; what should I expect from Retention Dept.? http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23235428 said by Teasip:

anonanon, I presume that your change has taken place and that you are getting your HD channels? I tried the same several weeks ago and it cost me (loss of) the HD channels over the weekend since they later confirmed what I had suspected which was that there is no Extreme HD and 15/5 internet, only Essentials and 15/5. If you've got it, congratulations.
Yes, I'm getting all of the HD channels as before. I had about 10 days remaining on a free HBO/Cinemax promotion, and these channels disappeared. When I called they offered to extend the free offer for another 3 months, and they're back on. Cool!]]> http://www.dslreports.com/forum/Re-Contract-up-what-should-I-expect-from-Retention-Dept-23235428 Sat, 24 Oct 2009 14:45:22 EDT