xparasite
join:2008-11-23
| Help needed ASAP... :(
I've been using AT&T for about a year, now, and while I had kind of a rocky start with it, once I sorted out some initial problems, it's been running great. Yesterday morning, I went online to check my e-mail, everything was working fine, and then I went to work. I came home that evening, went to go online, and kept getting "server not found". I looked at my DSL modem, and noticed that only the Power and Ethernet lights were on, while the DSL light kept blinking red.
I figured maybe it was only temporary, so I waited it out for a while; it just kept blinking red for hours. I called AT&T's support line, they ran some tests on the line, and said things looked fine on their end. They said they'd have to send some one out for on-site service, but I'm working all this week, and I need Internet ASAP (tomorrow would be preferable).
Anyway, the DSL light was still blinking red when I went to bed last night, it was still blinking red when I got up this morning, and it's been blinking red since I got home. Right now, I'm on a friend's (dial-up...) Internet, and it's just driving me nuts.
I pretty much tried everything I can think of. I tried unplugging everything and plugging it back in after a little while, I tried restarting everything, I pressed the tiny reset button on the back of my modem, etc., and nothing has done the trick. I really have no idea what happened to cause it to just go out and not come back on.
On a sidenote, I have another question; a few weeks ago, I accidentally changed my modem to "bridged" mode, and I lost the ability to get access to my modem settings by typing in that IP address. How do I get it out of bridged mode in order to be able to access those settings again? Again, though, this question is secondary, as right now, my modem can't do much of anything, right now. :/ |
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wayjac
Premium,MVM
join:2001-12-22
Indy
 ·AT&T Midwest
| Connect the modem at the nid
If the dsl light goes solid green you have problems with the inside wiring, phones or microfilters
If you can't get a solid green light at the nid, the dsl has problems that att has to repair or the modem could be bad
Pressing the reset button will get the modem out of bridged mode |
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xparasite
join:2008-11-23
| reply to xparasite
What's NID? I'm not that tech savvy... :/
Anyway, when I reset the modem, I can get the DSL light to go green for a few seconds (can't connect to the Internet, though), but it goes out soon after, and ends up blinking red until I try resetting it again.
Also, as for bridged mode, I've hit the reset button after entering bridged mode, and I still wasn't able to get to the modem settings like I used to be able to prior to putting it in bridged mode. |
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wayjac
Premium,MVM
join:2001-12-22
Indy | Take a look at this faq then post the make model of the modem you have
AT&T HSI / Ameritech Modem Museum
There is a image of a nid
 |
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xparasite
join:2008-11-23 | My modem is the Motorola 2210. |
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wayjac
Premium,MVM
join:2001-12-22
Indy | Pressing the reset button will get the motorola 2210 modem out of bridged mode
Do you have access to a dsl modem that is known to work......
Connect it......will it sync |
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Harddrive
Premium
join:2000-09-20
Norwich, CT | reply to xparasite
xparasite, where do you live in Connecticut? |
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xparasite
join:2008-11-23 | I live in Ohio, actually. And no, I don't have access to any other modems. |
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Shadow01
Premium
join:2003-10-24
Wasteland | reply to xparasite
is the modem hot to the touch? If it is, then I'm betting on a bad modem.
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GUN CONTROL:
using both hands |
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Harddrive
Premium
join:2000-09-20
Norwich, CT
| reply to xparasite
question.. do you have a DSL splitter/filter where you plug your modem into the wall?
if so, try removing the splitter and plug the dsl modem into the wall.
if that doesn't work, go to Best Buy. buy a new dsl modem. bring it home and try it. if the new modem doesn't work, return the modem. its not your problem. it's the phone company's issue.
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I've come here to chew bubblegum and kick ass and i'm all outta bubblegum. |
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xparasite
join:2008-11-23
| Yeah, the modem is always generally pretty warm (not, like, burning hot, or anything).
I used to have that splitter/ filter on when I had first started using AT&T, but I took that out ages ago and have just had it plugged right into my phone line ever since.
Can you get new DSL modems from Best Buy? I know where I work (which isn't Best Buy, but still has electronics), whenever a customer is looking for that, the electronics associate always tells them that's something they'd have to get through AT&T (or whoever their service provider may be).
I am kind of thinking it's something with the modem, though. I tried plugging my DSL modem into the other phone jacks in my house, and still no connection. I also signed up for a free trial of dial-up Internet for my own computer, and the dial-up seems to work fine on the phone jacks. So by process of elimination, I'd think there's something up with the modem. |
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Harddrive
Premium
join:2000-09-20
Norwich, CT
| my modem went bad some time ago and i had to run out and buy a new one. Best Buy did sell them. you can also fine new/used ones on ebay. maybe there are some used ones on craigslist in your area.
dial-up internet is totally different than DSL. if your voice portion of the telephone line works, then dial-up internet will work. dial-up = analog, just like your voice. DSL = digital. your issue is one of two things, your modem or your dsl provider.
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I've come here to chew bubblegum and kick ass and i'm all outta bubblegum. |
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pleekmo
Triptoe Through The Tulips
Premium
join:2001-09-14
Manchester, CT
clubs:
| said by Harddrive  : and i had to run out and buy a new one. Best Buy did sell them. you can also fin[d[ new/used ones on ebay. maybe there are some used ones on craigslist in your area. My local Walmart sells the Motorola 2210 DSL modem. Perhaps yours does, too.
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HCN: Because you deserve a rest!
Omelas: How MUCH do the needs of the many outweigh the needs of the few... or the one? |
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xparasite
join:2008-11-23 | reply to Harddrive
Are there any modems that are known to work/ not work with AT&T? I'd imagine there are some that are incompatible with the service altogether, and I want to know what I'm looking for before I go out and try buying a new modem. |
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DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
·Stephouse Networks
 ·magicjack.com
·EarthLink
| As long as you set the VPI/VCI right [0/35 here in CT, not sure if it's the same out in ex-Ameritech land; ask in the AT&T Midwest forum], I don't know why any modem wouldn't work with AT&T service.
It wouldn't hurt to ask in the AT&T Midwest or For Sale/Wanted forums to see if someone in your area has a spare. |
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xparasite
join:2008-11-23 | Got a new modem, back on high speed. Thanks guys! |
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Shadow01
Premium
join:2003-10-24
Wasteland | reply to xparasite
If you bought another moto 2210, turn it upside down to allow the hot air out through the vents they put on the bottom of the modem. May allow it to last longer...
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GUN CONTROL:
using both hands |
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