said by FFH5: said by Bill Neilson:
It really frustrated me when I would call for a billing question OR maybe I wanted to add a package and the person couldn't speak a lick of English
OR had not the slightest clue what package I was talking about.
And Comcast support is in the US and NOT India or Mexico, etc. So the sad part for our country is that a customer support person in the US can't speak English.
There is where you can place the blame squarely on the hiring manager. There is absolutely NO EXCUSE
for hiring someone who does not speak fluent english for a customer support job ever, but even more so when that job is based in the US!!!--
Best of luck
"Do, or Do not, there is no try!" Yoda