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stevephl
join:2000-11-27
Colorado Springs, CO

stevephl

Member

Comcast on Twitter

I've made contact with a service rep on twitter several times this month with a tech visit scheduled three different times with this past Monday being the latest, yet in each case after rescheduling my own calendar to wait for the tech, no one ever showed up. Now I do not trust the Comcast techs on twitter. Note until about a month ago I had perfect Internet service (the only Comcast service I subscribe to). Maybe sometime in the future online social web based support services will be an acceptable form of customer support but right now it seems otherwise.

Thanks

Steve
Colorado Springs, CO
MRCUR
join:2007-03-09
Lancaster, PA

MRCUR

Member

I'm really surprised you've had so many issues with them. I've dealt with a few of the Twitter folks (including Frank directly) and they've been great. Had my phone & Internet go out and the tech was here the next day. I'd really recommend you let Frank (@comcastcares) know this is happening.

-MRCUR