http://www.dslreports.com/forum/Vonage-failed-in-Newfoundland-23221868 en Thu, 09 Feb 2012 03:11:59 EDT Thu, 09 Feb 2012 03:11:59 EDT http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23426947 Thanks for all the replies to this post. And thank you for those who supported my post and read exactly what I was talking about. It is correct that I did do my homework before posting such a hasty e-mail about Vonage in Newfoundland. I am sick of all the broken promises of any company stating they are going to do something, I jump on board and wait and wait, then nothing. They do not market that there is a local number, on the sign it did say local and long distance included with the choice of a local number. Well anyone reading that would think "Yea St. john's would be great"... not only that, the retailers did see sales and lots of returns. Again, the demand was there for the units, and if it phone numbers were available as well as porting access, then it would be good to jump on board. Its just like MJ who is now advertising that you can buy their product at RS and you can "replace" your home phone service. Well for 1, if I replace my home phone service, once I reach 800 mins per month three months in a row, they cancel you no questions asked as per their TOS item 13. So if you don't read it, your buying into a lure and scam... AND now if that was my only service, and I was home sick for the day, no cell phone, no landline, but I had MJ, and needed to keep up to date with my work on a conference line, I can no longer call a conference line as MJ Hijacked those numbers and will not completed the calls to Conference lines, instead they redirect the call to their own conference service. No announcement no nothing that they are going to do this. And what gives them the right to show anti competition. They claimed that they do this because they offer their own service.. Well isn't that anti-competition, and isn't that illegal? I smell class action....

Anyhow, thanks guys.. have a good one!! I am no longer on vonage, and didn't have any trouble canceling..]]> http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23426947 Wed, 02 Dec 2009 14:54:29 EDT http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23314990
I've been a customer for five years and am about to abandon Vonage. I have already purchased a calling plan that gives me more than 60 countries and a DID for about what I pay for Vonage Canada's U.S-Canada calling plan. And with that plan I can get many more VOIP features and more flexibility with a SIP-based provider.

If you can find a DID in Newfoundland elsewhere, just give up on the Vonage idea.

I know Nfld DIDs are not easy to find. But they seem to be offered in Saint Johns by www.phonext.com and www.voipvoip.com among others.]]> http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23314990 Mon, 09 Nov 2009 13:57:45 EDT http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23288058 said by prestonlewis:

If I were in Newfoundland, I'd be pretty pissed off at some local guy who writes about knowing what I want & like. Just maybe, you are missing the OP's point. He seems to be acting altruistically rather than out of spite ... (1) by investigating the reasons for no DID availability in NF and (2) by communicating with Vonage to try to remedy the situation; and (3) by alerting retailers to the problem of no DID availability in NF.

If you read recent posts about MagicJack, NetTalk, Voxox, SipGate ... you will note that the complaint of "no local DIDs" is mentioned again and again. Put yourself in a Newfoundlander's shoes. You hear about a less expensive US telephone provider (Vonage) that has a large presence throughout the US --- and learn that this provider also markets its product in Canada. So you hoof it over to a local retail outlet in St. Johns and buy the adapter. Upon setting it up, you discover that there are no available DIDs in your rate center ... and worse, there are no available DIDs your entire province --- a province in Canada equating to a state in the US.

So now, all of your family, friends and colleagues who live in St. Johns (and in the entire Province of Newfoundland) must dial a long distance DID to reach you. The OP specifically mentioned that the DID supplied by Vonage was in Halifax ... which is in another province --- Nova Scotia.

How would any of us feel if we lived in Sacramento CA and our VoIP provider could only offer DIDs in Portland OR?!
[Hmmm! Sounds familiar: MagicJack, NetTalk, Voxox, SipGate.]

Preston ... do you truly feel that JSB825's fellow citizens would be irked by his sincere efforts to alert them to what many would think is an unfair marketing practice? If I lived in St. Johns, I for one would be delighted if the local electronics dealer would at least post a disclaimer by the Vonage packages informing potential customers that local DIDs are not available.]]> http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23288058 Wed, 04 Nov 2009 00:06:03 EDT http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23287115 said by jsb825:

Well they don't because no one wants outside of the province numbers. Newfoundlanders are like that, they want LOCAL. So they have to put the local numbers in FIRST before we bite here!!!
If I were in Newfoundland, I'd be pretty pissed off at some local guy who writes about knowing what I want & like.

Just my opinion.

Just what do you do in "linguistics" anyway?]]> http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23287115 Tue, 03 Nov 2009 20:43:22 EDT http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23251161
There's got to be more to this than just a lack of "local numbers", that's ridiculous. ]]> http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23251161 Tue, 27 Oct 2009 20:17:15 EDT http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23237646 Someone walks into a local retailer and sees a Vonage box. Thinks Vonage is large and is selling it locally so must have local numbers. Buy the Vonage equipment then goes home to activate it then there are no local numbers.
So it is not that you really care if Vonage is there or not. Just that if they are selling in local retail stores it is implying they are locally available? Sort of deceptive. So either remove the devices from the shelves or maybe put up a big warning there are no local numbers available so buy it if you do not care about having a local number?]]> http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23237646 Sun, 25 Oct 2009 01:53:56 EDT http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23234924
Why not write to someone like Marc Lefar, their CEO, at their world headquarters here in Holmdel, New Jersey.

Second, although it would be nice for Newfoundlanders to have Vonage, why are you placing all your hopes on one company?

Why not write to the folks who run Voip.MS which is a rapidly growing Canadian Voip provider based in Montreal.

And CallCentric, a very good Voip company based in New York with a smart management team. CallCentric offers DID's in many places, so maybe they'd consider adding Canada's 10th province. They recently did a major expansion into Canada.

There is MUCH more to VoIP than Vonage.]]> http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23234924 Sat, 24 Oct 2009 11:48:30 EDT http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23234372
I have talked to the NOC on Kenmount Road where the VOIP services are coming from here in ST. John's and they said that they offered Vonage a very favorable rate and Vonage never came back to sign on. It was 22% cheaper than HALIFAX with STAR NET and BELL. So whats the excuse for Vonage now?

See they know that they don't have a market here.. Well they don't because no one wants outside of the province numbers. Newfoundlanders are like that, they want LOCAL. So they have to put the local numbers in FIRST before we bite here!!! Thats the mentality here!!!!!

So Vonage jump and get it done, I have done my research, you guys are dragging your feet when you should be running!!!]]> http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23234372 Sat, 24 Oct 2009 08:37:52 EDT http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23228612 --
Vonage user since Mar 2004.]]> http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23228612 Fri, 23 Oct 2009 04:17:23 EDT http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23227167
And yes I am a private citizen living in Newfoundland and I have a place in Orlando. I have loads of influence here in St. John's because of my position that I work here with the City. I don't like it when a company comes into my city saying they will offer something and then fail. I have been watching and waiting in disappointment to see Vonage come in with something new market for our city and they have failed us.

]]> http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23227167 Thu, 22 Oct 2009 20:26:28 EDT http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23223430 http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23223430 Thu, 22 Oct 2009 09:35:44 EDT http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23223107
a) Are you a private citizen who has somehow embarked on this as a personal crusade?

b) Are there any VoIP providers that are currently providing DID's in Newfoundland? If not, does this not say that it is proving an insurmountable market to break into, perhaps because the local LEC's are not cooperative?! I am sure that Vonage would love to serve this market if it could. They are businessmen, after all, and don't want to chase away customers.

c) Being that you are from Florida (FL rather than NL) what's up with that?!

d) Observation: If anyone comes into stores here in New Jersey and demands that they take products off the shelves, that person would be arrested, or sent to hospital, or would go for a short ride with a guy named Vinnie. ;)]]> http://www.dslreports.com/forum/Re-Vonage-failed-in-Newfoundland-23223107 Thu, 22 Oct 2009 08:29:14 EDT http://www.dslreports.com/forum/Vonage-failed-in-Newfoundland-23221868
I have waited long enough, I am mad that Vonage continues to fail in their promises to make progress, and I do not support the sale of their devices in areas that local access numbers are not available. If I wanted a cheap foreign exchange line fine, but who the hell wants a Halifax number for people in Newfoundland to call. Seriously.

Now that I have released this statement to the public board, I will be in constant contact with each retail location to ensure they do not act in any way nor offer to put this inventory back out in public view till Vonage offers the proper service for St Johns Newfoundland.

PS: Another item to mention, VONAGE, take the "NEW" tags off your VISUAL VOICEMAIL, its been new over a year!!! This is a poor example of PROGRESS!]]> http://www.dslreports.com/forum/Vonage-failed-in-Newfoundland-23221868 Wed, 21 Oct 2009 22:27:31 EDT