ropeguru Premium join:2001-01-25 Mechanicsville, VA
The reason for the culture change???
THey are actually having to answer to their customers who PAY for a service and expect to be listened to and have their issues fixed.
Hopefully the old culture of not giving a rats ass about their customer and just taking their money will fade away one day. Hopefully more companies will get the hint and remember what customer service really meant.
