AcEoMaTiK
@optonline.net
| Yeah, me too.
I've just had the exact same experience these past 2 days!
The cable line just went dead while using the phone. I noticed dB levels from my receiver were extremely low, and the modem only had a steady power light, and one other flashing light. Looks like the line has been disconnected somehow, so I called CV and scheduled an "all-day" appointment until 8pm. Of course, no one showed up, so I called back, and the service rep said a supervisor will call me back AT MY CABLE PHONE NUMBER to tell me what's going on. I reminded them the phone is dead, so please call me on my cell (which ALWAYS works in my home, so signal problems).
Well, I call back at 9pm, they tell me the supervisor tried to call me back, but I didn't answer!! Sooo, I scheduled for their 8am-11am appointment slots for the next day.
You can guess what happened next. Absolutely nothing! So, at 11:30am I called CV and asked WTF is going on, and they tell me I have a 2pm-5pm appointment instead! Unacceptable, I told the rep, and I'm cancelling service! CV finally connects me to a supervisor, who made a service tech show up at my home RIGHT AWAY. Quite an unfriendly fellow, I must say, he fixed the line from the pole in 3 minutes, I signed the receipt, he padded his work time performed to AN HOUR, then drove away.
As soon as FiOS shows up around here, regardless of the extra fees, I'm switching. |
