http://www.dslreports.com/forum/centurylink-support-service-is-terrible-october-2009-23227676 en Fri, 10 Feb 2012 14:28:58 EDT Fri, 10 Feb 2012 14:28:58 EDT http://www.dslreports.com/forum/Re-centurylink-support-service-is-terrible-october-2009-23232742 http://www.dslreports.com/forum/Re-centurylink-support-service-is-terrible-october-2009-23232742 Fri, 23 Oct 2009 20:56:16 EDT http://www.dslreports.com/forum/Re-centurylink-support-service-is-terrible-october-2009-23227837
So in this case, your speed dropped, that can happen, for so many different reasons I cannot list them all, and that could be on our end or your end, who knows without troubleshooting or sending a tech out if need be. Since you are an IT consultant, I would assume that you would have already done standard troubleshooting such as making sure all connections are proper, no additional equipment is between you and our equipment for troubleshooting purposes, you are not on a wireless connection randomly picking up your neighbors Wi-Fi, you are not running the DSL/Phone line through a surge protector/UPS, everything at the location is properly filtered (satellite, fax, phones, any phone jack that is in use; improper filtering is the number one cause of sync and speed issues), and there are other things to test. If you have exhausted all of those, then I would suggest waiting for the Tier2 tech as the Tier1 tech had originally advised. Plus, we are going through some system downtime due to converting Embarq customers to the new CenturyLink (existing CenturyTel) systems this weekend, so, yes, in fact, the systems are down as of this evening with limited access only tomorrow and full access on Monday. So, please, don't consider canceling service until the full story is known and all options are exhausted, I'm sure you appreciate the same for your clients when they are frustrated with an issue, we are here to help you on this forum and you came here, so let us help you however we can.

I'm sorry you had been on the phone for a half an hour, was that on hold or troubleshooting?

Thank you.]]> http://www.dslreports.com/forum/Re-centurylink-support-service-is-terrible-october-2009-23227837 Thu, 22 Oct 2009 22:44:05 EDT http://www.dslreports.com/forum/centurylink-support-service-is-terrible-october-2009-23227676 http://www.dslreports.com/forum/centurylink-support-service-is-terrible-october-2009-23227676 Thu, 22 Oct 2009 22:08:20 EDT