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TBSupport1

join:2007-09-11
Leesburg, VA

1 edit

Teleblend now offering $99.99 Annual Plan

Dated Sept 30th, 2009
TeleBlend (»www.teleblend.com), a leading nationwide broadband Internet phone service provider, announced today that it will be offering one year of unlimited local and long distance calling for only $99.99. The release of the unlimited $99 Annual Plan is the first in the VoIP industry and now one of the most affordable phone services available nationwide. Customers who switch to TeleBlend will save hundreds of dollars per year compared to traditional phone service providers. The $99 Annual Plan is available for a limited time only and includes unlimited US calling, a free device, 15 free calling features including caller ID, voicemail and simultaneous ring with no cancellation fees.

The unlimited $99 Annual plan will ease the burden phone service can put on many households nationwide. With one low payment, no phone bills, no long distance charges and full account accessibility, TeleBlend has made phone service easier to use and enjoy than ever. “TeleBlend has always strived to provide the most affordable unlimited phone service in the industry. With the launch of our new $99 Annual Plan, we feel that we have accomplished that goal and not only made phone service more affordable to households around the nation but also more convenient.”

Visit »www.teleblend.com to learn more about this exciting opportunity or to sign up for service. As with all TeleBlend plans, you can sign up with an existing number or be assigned a new one. The new unlimited $99 Annual Plan is a limited time offer so act now.

About TeleBlend (»www.teleblend.com)

TeleBlend is a nationwide broadband phone company built on the principle of offering its customers a full-featured, crystal-clear phone service at an industry-leading price. Powered by your existing Internet connection, TeleBlend service allows you to make local, long distance and international calls at a fraction of the cost of traditional phone companies. On top of being affordable, TeleBlend service is easy to install, easy to use and easy to pay for.

Edit: Price should be $99.99 not $99.00


Bill44130

join:2003-10-08
Cleveland, OH

Re: Teleblend now offering $99.00 Annual Plan

Is this offer available to exsisting customers?



TBSupport1

join:2007-09-11
Leesburg, VA

Unfortunately, this new plan is not available to existing customers. Though in response to the new customer only plan, we have introduced a couple of other plans.

Global Limited Plan for $17.95 - 300 Minutes Free to 42 Countries including India, China, Mexico, United Kingdom, and so much more. 1.9 cents per minute after 300 minutes to World Discount countries

Global Unlimited Plan for $24.95 - Unlimited calling to 47 countries including India, China, Mexico, Russia, and so much more. (1 year contract applies)

You can check out these plans at: »www.teleblend.com/products.html



jeremy555

@mchsi.com

So I'm going to be paying $191.40 a year while new customers are going to pay $99.99. Not cool.

An otherwise satisfied Teleblend customer is now looking for an alternative.


dyrewolfe

join:2009-08-02
Durham, NC
reply to TBSupport1

said by TBSupport1:

The $99 Annual Plan is available for a limited time only and includes unlimited US calling, a free device, 15 free calling features including caller ID, voicemail and simultaneous ring with no cancellation fees.
and from the TOS ...

said by »www.teleblend.com/terms.html :
Service Term for Annual plans. If Customer subscribes to an annual plan, the Service is offered on a twelve month basis, beginning on the date TeleBlend activates Service. Upon the expiration of the one year agreement, customers will automatically continue to receive TeleBlend service on a month to month basis at a rate of $15.95/mo unless the customer notifies TeleBlend of their intentions to extend service for an additional year or discontinue with TeleBlend service. Extension or disconnection of the TeleBlend annual plan must be done 15 days prior to the expiration of the subscription. If a customer fails to notify TeleBlend of their intentions to extend or discontinue their service, they will continue to receive service on a month to month basis and all associated fees will be charged to their credit card on file. If the Customer cancels the service for any reason or for convenience within twelve months of the Activation date, the Customer will forfeit the remaining service through the end of the period also not be provided with a prorated refund for the remainder of the one year period. An early termination fee of $39.99 will be charged if service is cancelled prior to the commencement date of the annual term and will be billed directly to the customer account and collected upon with the credit card on file.

Clarification please?

Also I agree with the previous poster. The higher-priced global plans may not be much consolation to existing users. Especially if they have no need for international dialing.


TBSupport1

join:2007-09-11
Leesburg, VA
reply to jeremy555

Not true. It is not just $99. There are other fees new customers will pay to get setup.



TBSupport1

join:2007-09-11
Leesburg, VA
reply to dyrewolfe

said by dyrewolfe:

said by TBSupport1:

The $99 Annual Plan is available for a limited time only and includes unlimited US calling, a free device, 15 free calling features including caller ID, voicemail and simultaneous ring with no cancellation fees.
and from the TOS ...

said by »www.teleblend.com/terms.html :
Service Term for Annual plans. If Customer subscribes to an annual plan, the Service is offered on a twelve month basis, beginning on the date TeleBlend activates Service. Upon the expiration of the one year agreement, customers will automatically continue to receive TeleBlend service on a month to month basis at a rate of $15.95/mo unless the customer notifies TeleBlend of their intentions to extend service for an additional year or discontinue with TeleBlend service. Extension or disconnection of the TeleBlend annual plan must be done 15 days prior to the expiration of the subscription. If a customer fails to notify TeleBlend of their intentions to extend or discontinue their service, they will continue to receive service on a month to month basis and all associated fees will be charged to their credit card on file. If the Customer cancels the service for any reason or for convenience within twelve months of the Activation date, the Customer will forfeit the remaining service through the end of the period also not be provided with a prorated refund for the remainder of the one year period. An early termination fee of $39.99 will be charged if service is cancelled prior to the commencement date of the annual term and will be billed directly to the customer account and collected upon with the credit card on file.

Clarification please?

Also I agree with the previous poster. The higher-priced global plans may not be much consolation to existing users. Especially if they have no need for international dialing.
I am going to look into this for you.

The global plans are made for customers that would like international dialing. We still have our $15.95 plan as well.

rizzo2dial
Premium
join:2004-08-05

2 edits
reply to TBSupport1

said by TBSupport1:

Not true. It is not just $99. There are other fees new customers will pay to get setup.
That is an understatement to say the least...

Near the beginning of the sign-up process, it presents two choices for devices:

[ ] VoIP Phone Adapter with Built-In Router - FREE - with $39.99 One-Time Activation Fee, $9.95 Shipping
[ ] No thanks, I will use my own - with $39.99 One-Time Activation Fee. Ex-Sunrocket devices only

So that $100 pre-paid plan is actual ~$140 (if supplying your own ex-Sunrocket device) or ~$150 if having TB ship you a device (where you'll probably have to return that device upon terminating service w/ them).

That's a whopping 40% - 50% surcharge on the pre-paid plan, where who knows what other fees they'll tack on (E911, regulatory recovery fee, etc. ???) What a total scam!!!

EDIT: The subject of this thread lists the plan's price as "$99.00" (and the OP "press release" lists it at "$99"). The TB web-site lists the plan @ "$99.99" (thus $0.99 higher than stated in the OP "press release"). Yet another TB cash grab (albeit a small one).


TBSupport1

join:2007-09-11
Leesburg, VA

1 edit

said by rizzo2dial:

said by TBSupport1:

Not true. It is not just $99. There are other fees new customers will pay to get setup.
That is an understatement to say the least...

Near the beginning of the sign-up process, it presents two choices for devices:

[ ] VoIP Phone Adapter with Built-In Router - FREE - with $39.99 One-Time Activation Fee, $9.95 Shipping
[ ] No thanks, I will use my own - with $39.99 One-Time Activation Fee. Ex-Sunrocket devices only

So that $100 pre-paid plan is actual ~$140 (if supplying your own ex-Sunrocket device) or ~$150 if having TB ship you a device (where you'll probably have to return that device upon terminating service w/ them).

That's a whopping 40% - 50% surcharge on the pre-paid plan, where who knows what other fees they'll tack on (E911, regulatory recovery fee, etc. ???) What a total scam!!!

EDIT: The subject of this thread lists the plan's price as "$99.00" (and the OP "press release" lists it at "$99"). The TB web-site lists the plan @ "$99.99" (thus $0.99 higher than stated in the OP "press release"). Yet another TB cash grab (albeit a small one).
It is not a cash grab. Take a look at all the other providers. They have very similar setups. They also include a very long contract term and very high termination fee. Also, once you pay your activation fee and you are a customer, your next year is 99.99. (your right about the mistake.I'll get this changed on the post).

Everyone is now going to come out of the woodwork and find everything and anything that is wrong with our plans because they don't like Teleblend. A lot of people are going to be upset because they got burnt by SunRocket and they will nit pick every little thing that we do. It's been over 2 years and we are in business and doing very well.

PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

1 edit

said by TBSupport1:

Everyone is now going to come out of the woodwork and find everything and anything that is wrong with our plans because they don't like Teleblend. A lot of people are going to be upset because they got burnt by SunRocket and they will nit pick every little thing that we do. It's been over 2 years and we are in business and doing very well.
Respectfully, sir, you said that your OWN phone has been unable to receive incoming calls for several days. I admire your honesty.

(You said in another post: "Like I mentioned we are working as quickly as possible to resolve it. My personal telephone number is included in this subset, so I understand your frustration.")

Is there an update on that?!

I have nothing against TB.

But I am strong believer in the idea that the independent VoIP community MUST survive to give competition to the big cable company phone plans. And therefore things like multiple-day outages are very disturbing. The bad PR can affect the whole independent VoIP community.

Who owns TeleBlend, anyway? Is it those guys in Singapore, or someone else?


TBSupport1

join:2007-09-11
Leesburg, VA

2 edits

said by PX Eliezer7:

said by TBSupport1:

Everyone is now going to come out of the woodwork and find everything and anything that is wrong with our plans because they don't like Teleblend. A lot of people are going to be upset because they got burnt by SunRocket and they will nit pick every little thing that we do. It's been over 2 years and we are in business and doing very well.
Respectfully, sir, you said that your OWN phone has been unable to receive incoming calls for several days. I admire your honesty.

(You said in another post: "Like I mentioned we are working as quickly as possible to resolve it. My personal telephone number is included in this subset, so I understand your frustration.")

Is there an update on that?!

I have nothing against TB.

But I am strong believer in the idea that the independent VoIP community MUST survive to give competition to the big cable company phone plans. And therefore things like multiple-day outages are very disturbing. The bad PR can affect the whole independent VoIP community.

Who owns TeleBlend, anyway? Is it those guys in Singapore, or someone else?
The update is still the same. That we are working to resolve the issue. Since like many other VOIP providers, we do not own the actual lines, we rely on the carrier to resolve those issues. We are waiting for them to come back to us with an answer. Once we have an answer we will update those small amount of customers affected. This is not a total outage.

This post is suppose to be about our new price plan. Lets keep it that way.

To answer your ownership question, we have never been owned by a Singapore company. We are owned by Unified Communications Corporation out of Vermont, and we were a part of Unified Systems Access Telecom a CLEC out of the northeast. I hope that answers your questions.

rizzo2dial
Premium
join:2004-08-05
reply to TBSupport1

said by TBSupport1:

It is not a cash grab. Take a look at all the other providers. They have very similar setups. They also include a very long contract term and very high termination fee. Also, once you pay your activation fee and you are a customer, your next year is 99.99. (your right about the mistake.I'll get this changed on the post).
Advertising $99.99 straight up, without so much as a superscripted asterisk next to the price (and subsequent footnote indicating that OTHER CHARGES & FEES APPLY, especially when those other charges and fees, at minimum, amount to an additional 40% on top of the advertised price), is a cash grab! The customers don't find out about these additional fees until they proceed w/ the sign-up process, so I stand by my statement in my last post that this new TB offer is a scam. Also, I've yet to find another VoIP provider who charges anywhere near $40 for activation when signing up for service under a BYOD plan. People choose BYOD to save $$$, not be surcharged 40%.

said by TBSupport1:

Everyone is now going to come out of the woodwork and find everything and anything that is wrong with our plans because they don't like Teleblend. A lot of people are going to be upset because they got burnt by SunRocket and they will nit pick every little thing that we do. It's been over 2 years and we are in business and doing very well.
Some of us got "burnt" directly by TB (well after SR had ceased to exist):
»Teleblend still slamming numbers -- they slammed mine!


meh123

join:2005-09-22
U.S.

2 edits

Disclaimer: This is purely conjecture; however:

This sounds like history repeating itself.

SunRocket (before they abruptly closed without notice) tried to entice new customers in exactly the same way by offering $99/yr specials (while all the while going out of their way to assure customers that they were cash flow positive).

I'd proceed with EXTREME CAUTION on this one fellas...

Fool me once, shame on you... Fool my twice........... and you can't get fooled again!? - George W Bush.



TBSupport1

join:2007-09-11
Leesburg, VA

2 edits

From this logic, everyone should take "EXTREME CAUTION" on Vonage for their changes in service, ViaTalk for this price changes, Lingo for their service changes, and PhonePower with their offers.

Sounds like all of us are trying to entice new customers and not rip people off.



meh123

join:2005-09-22
U.S.

In all due fairness, none of the companies you have mentioned have acted as shady as the SunRocket to Teleblend migration. I'm also not aware of any of those other companies having "slammed" people's numbers either.

That said, the unethical advertising tactics that you've shown (i.e.: show one price and then when you try and sign up show YET ANOTHER price with the B.S. activation fees) are ridiculous. Why not just show the real price to begin with? ~$140/first year if you bring your own device (~$150/first year if you don't).

Whether or not this is an outright SCAM (as others have mentioned) is debatable; however, this is highly unethical and really outlines what a shady company Teleblend has always been.

My advice stands, proceed with EXTREME CAUTION (like the swine flu! )



TBSupport1

join:2007-09-11
Leesburg, VA

2 edits

Unethical advertising tactics that you are claiming are ridiculous. Look at Vonage's latest press release about their new plan. At no point in the release did they state that it includes an activation fee, contract, termination fee, any device fees, etc. So, please don't try to point blame at Teleblend when there is nothing going on.

Just like other companies, we are offering new service plans in response to the changing market conditions. There has been no shady business going on. You may want to go check the history on all the VOIP providers about your "slammed" comment. A number being slammed only occurs when it is done on purpose and obviously it was not done on purpose as it was resolved very quickly.

Please use EXTREME CAUTION when reading posts that are only negative about companies. There are usually more people that will complain instead of actually compliment.


rizzo2dial
Premium
join:2004-08-05

2 edits

said by TBSupport1:

Unethical advertising tactics that you are claiming are ridiculous. Look at Vonage's latest press release about their new plan. At no point in the release did they state that it includes an activation fee, contract, termination fee, any device fees, etc. So, please don't try to point blame at Teleblend when there is nothing going on.
Since you're so intent on comparing TB to Vonage, take a look at how Vonage actually advertises prices on their web site. Next to each plan's listed price is a superscript mark ("†"). At at the bottom of the web-page it inlcudes a footnote (identified by that superscript mark) which says:
quote:
† RATES EXCLUDE BROADBAND SERVICE. TAXES AND OTHER FEES APPLY. A DISCONNECTION FEE OF $39.99 WILL APPLY FOR CANCELLATION BEFORE 1 YEAR. IF YOU CANCEL WITHIN THE MONEY BACK GURANTEE PERIOD, YOU MUST RETURN THE DEVICE. IF YOU CANCEL AFTER THE MONEY BACK GUARANTEE PERIOD AND WITHIN 1 YEAR OF YOUR ORDER DATE, YOU WILL BE CHARGED A REBATE RECOVERY FEE EQUAL TO THE AMOUNT OF THE REBATE INITIALLY GIVEN TO YOU FOR THE EQUIPMENT. ‡ Based on 1/09 survey of competing landline service providers. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details. © 2009 Vonage Marketing LLC. All Rights Reserved.
The boldfaced blob above speaks VOLUMES! It lets consumers know that there will be other costs associated with Vonage service, that they will be subjected to ETF's, etc. While consumers may not care for such additional charges and conditions, at least they're aware of the existence of those BEFORE THEY PROCEED TO SIGN UP FOR SERVICE! With TB, the ~$40 activation fee doesn't get shown until actually clicking on the link to SIGN UP. That is a form of "bait and switch" as you've advertised one price before placing an order, then increase that price 40% - 50% (via [a] previously undisclosed fee[s]) during the order process. Thus, it's a scam!

said by TBSupport1:

Just like other companies, we are offering new service plans in response to the changing market conditions. There has been no shady business going on.
Unlike other companies, you are not disclosing the other fees you tack on UP FRONT. It's deceptive, it's dishonest, and your continued denial of any wrongdoing using these blatantly shady tactics shows potential customers exactly what type of company they can expect to deal with should they sign up for TB service.

said by TBSupport1:

You may want to go check the history on all the VOIP providers about your "slammed" comment. A number being slammed only occurs when it is done on purpose and obviously it was not done on purpose as it was resolved very quickly.
Really? My number was not slammed ON PURPOSE? It was resolved VERY QUICKLY? When I called your CLEC to complain about my # being slammed, they requested I call you (TB) which I did. TB denied to me slamming my number, denied to their carrier that the slamming of my number was unauthorized, and as a result caused my port away from TB (back to my real carrier) to take the full LNP cycle of almost 30 days. Had TB advised their carrier that the port to TB was a mistake, I could have had my number back in as little as 24 hours (after reporting the incident)! Please don't, for one minute, pretend that my slammed number situation was "not done on purpose" which
"was resolved very quickly." To this day TB has taken no responsibility for that incident, has never apologized for it, and has never previously indicated it was a mistake. Telling your carrier (i.e. your CLEC) the port to TB was authorized says it all.

said by TBSupport1:

Please use EXTREME CAUTION when reading posts that are only negative about companies. There are usually more people that will complain instead of actually compliment.
When other VoIP providers are accused of bad behavior (rightly or wrongly), satisfied customers of theirs tend to stick up for them (at least that's been my experience here @ BBR).

Example: A few years ago I posted a negative experience I had w/ VoicePulse here @ BBR, where I backed up my experience with facts (just like I've done w/ my posts about TB). That thread is here:
»SUNROCKET can't be profitable at $16.58 per month

Where my post starts on page 4:
»SUNROCKET can't be profitable at $16.58 per month

With the post itself below (for reference purposes only, read starting @ page 4 above):
»Re: SUNROCKET can't be profitable at $16.58 per month

If you read the above, you'll see that numerous people responded about their favorable view of VoicePulse. Nobody jumped all over me for posting negative information (since my comments were factually accurate), but the numerous other positive posts allowed potential customers to have a balanced view of VP.

So far there hasn't been much (any?) sticking up for TB, perhaps because of the arrogance with which your company continues to operate. You try and justify bad behavior (i.e. advertising one price then charging a 40% - 50% more via undisclosed fees) based on alleged similar bad behavior elsewhere. News flash... bad behavior at one company does NOT excuse it at another. If your competition is acting irresponsibly, let the chips fall where they may for them. Perhaps you should consider doing something novel by taking the high road, acting differently, operating openly and honestly. The shady way your company continues to operate reinforces its already piss poor image here @ BBR.

EDIT: Note to mods: I was stunned when the quote I listed from former President George W. Bush (speaking about then FEMA director Michael Brown during the Katrina aftermath) was construed as "flaming." So be it (i.e. I won't re-post the quote).

Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:12
Reviews:
·Callcentric
·Anveo
·Shaw
·AcroVoice

1 edit
reply to TBSupport1

said by TBSupport1:

Please use EXTREME CAUTION when reading posts that are only negative about companies. There are usually more people that will complain instead of actually compliment.
I notice that on DSLReports.com, you have three positive reviews and 15 negative ones. I can assure you that the reason people post negative things about your company is not because there are more people that will complain instead of actually compliment. If you don't believe me, consider Callcentric, a VoIP provider with one of the best reputations for customer support. They have 77 positive reviews and 0 negatives.

I always find it amusing when VoIP providers that post here are openly indignant about bad reviews. I imagine what would have happened if when I was in school I brought a report card home to my dad and said, "Now, please use EXTREME CAUTION when reading my report card. There are usually more teachers that will complain instead of actually compliment."

Sounds kinda silly when you look at it that way, don't it?

m.
--
Who is the best VoIP provider? | Which ATA should I buy? | Dial Plan Tips and Tricks


ttt

@rr.com
reply to TBSupport1

Re: Teleblend now offering $99.99 Annual Plan

Assuming Teleblend continues to exist for several years more, a new customer who renews as per the terms can [despite the signup surcharges] reap hundreds of dollars in savings compared to an existing customer will be charged.

That seems unfair. I subscribe because it is a good deal. That makes it a good deal for new subscribers as well. So the fair thing would be to give everyone the same options - and not give new people a sweetheart deal at the expense of other customers.



ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
reply to TBSupport1

No need to read the reviews, there are a few recent threads of people getting "not in service" messages. Those speak louder than any review.


dyrewolfe

join:2009-08-02
Durham, NC
reply to TBSupport1

Re: Teleblend now offering $99.00 Annual Plan

said by TBSupport1:

I am going to look into this for you.
Have you had a chance to look into this yet?


TBSupport1

join:2007-09-11
Leesburg, VA

1 edit

I'm looking to get the final word about it.



TBlendUser

@rr.com
reply to TBSupport1

Re: Teleblend now offering $99.99 Annual Plan

This sure does sound like a repeat of Sun Rocket. I got suckered in to an annual plan only to lose months of service when they went under.

I tried calling the 800 number they provide only to receive a "mailbox is full" message.

Doesn't sound like a company that plans to stay in business to me.


druber

join:2000-04-11
Stow, MA
reply to TBSupport1

Re: Teleblend now offering $99.00 Annual Plan

said by TBSupport1:

I'm looking to get the final word about it.
The word is (or should be) "PORT"


TBSupport1

join:2007-09-11
Leesburg, VA
reply to dyrewolfe

Sorry for the delay. To just confirm, there is NO cancellation fee if you are on the annual plan and decide to cancel.

The reason that it was there incorrectly was we did have another annual plan. We've had that annual plan for some time now, and that plan included a cancellation fee.



TBSupport1

join:2007-09-11
Leesburg, VA
reply to TBlendUser

Re: Teleblend now offering $99.99 Annual Plan

Our annual plan is not something new. We have had an annual plan for quite a long time now.


dyrewolfe

join:2009-08-02
Durham, NC
reply to TBSupport1

Re: Teleblend now offering $99.00 Annual Plan

said by TBSupport1:

Sorry for the delay. To just confirm, there is NO cancellation fee if you are on the annual plan and decide to cancel.

The reason that it was there incorrectly was we did have another annual plan. We've had that annual plan for some time now, and that plan included a cancellation fee.
Ok. But your Terms of Use still reflects a cancellation fee. Is that going to be revised?


TBSupport1

join:2007-09-11
Leesburg, VA

Yes, That should hopefully be fixed on Monday.



crazyk4952
Premium
join:2002-02-04
united state
kudos:1
Reviews:
·CenturyLink
·Vitelity VOIP
·Charter
·Callcentric
reply to TBSupport1

Re: Teleblend now offering $99.99 Annual Plan

It seems to me that there are several VOIP providers that do not charge BS "activation" fees for BYOD users and certainly do not charge an ETF if you decide to leave.

Since I do not like these types of fees, I will vote with my wallet and give my business to those companies that have honest pricing...



TBSupport1

join:2007-09-11
Leesburg, VA

While you say that there are several providers that don't charge termination and activation fees, there are plenty of providers both large and small that do. Teleblend does not charge an Early termination fee for service. We did charge one at one time, but have since decided to move away from that. We don't have people locked into a contract either, but other companies have 1 year or even 2 year contracts.

That's the advantage of having an open market place. This allows people to have a choice to choose other services that they think will better serve them.