http://www.dslreports.com/forum/no-signal-message-23236816 en Thu, 09 Feb 2012 20:58:43 EDT Thu, 09 Feb 2012 20:58:43 EDT http://www.dslreports.com/forum/Re-no-signal-message-23506841 AT&T's 3G Network Corner Cutting, In Graphic Form

They are racking in profits from iPhone data plans but not putting as muck back in to upgrading the system to keep up with the new users. Then blaming the users when they try and use the data they paid for! What a bunch you got your self in with. Wait until you use too much data. ]]> http://www.dslreports.com/forum/Re-no-signal-message-23506841 Thu, 17 Dec 2009 15:54:42 EDT http://www.dslreports.com/forum/Re-no-signal-message-23367660
My hatred of ATT started in 1977 when I moved to Texas and I had to work for over an hour to pay for a less than 5 minute call back home. Never mind the charge per month for a phone. I have a phone here that is over 20 years old that I purchased for what I would have paid for 5 months in rent.

And at this time comments from the CEO like "Google is getting a free ride" on ATT's network just make think they are an evil company and given half a chance would ruin the Internet. ]]> http://www.dslreports.com/forum/Re-no-signal-message-23367660 Thu, 19 Nov 2009 21:07:06 EDT http://www.dslreports.com/forum/Re-no-signal-message-23367127
I'm not saying this will work for you, but it worked for me - I had been checking the U-verse website for avaiablity for awhile. When I moved, an address two houses from me had the service according to the webbsite, but still the website said service was unavailable for my address. I contacted U-verse via phone and told this situation to the representative who thought it strange.

She offered to do an "address validation" for my address and informed me if after a week I call and the address verification is closed, it means I can get the service. I waited a week, called and was told that it had indeed been closed and I was able to order the U-verse service. Within 3 days I was watching the U-verse service on my tvs.

If icn fact you know there is noone in your area that has the service or there is no plans at all to roll it out in your area, I still would send them an email with your information and they will notify you by email if and when it beccomes available at your location.

I had Dish Network for almost 7 years and was actually very happy with it. The EPG was very userfriendly, they often had videos for $2.99 before they went away, and very frequently had two-week previews of many of the more expensive stations that I could always record onto my combo VCR/DVD player.

The one thing that was very frustrating was whenever bad weather came through I would lose the signal until the weather was better. For those not able to get U-verse yet I would definitely recommend Dish - my cousin had DirectTv, when I asked him why he chose them he said he could get all the pro football games on Sunday, not just the local ones. Definitely a plus.

All companies have their detrcactors and those who would wish it ill will. Look at how many viruses are written just to attack Microsoft and it's products! I made a nice living off supporting Microsoft products until my health detiorated badly, if I could have I would have loved working for Microsoft, it is an innovative company.

Those bashing AT&T as a "death star" may have their reasons, I personally know many who work for the company and are standup members of our communities. Most of them are more than willing to help with a problem and will go beyond what is expected of them to get a job done. I have many horror stories about their management though, so it just goes to show, if you get a good one, do everything possible to hang onto it or support it.]]> http://www.dslreports.com/forum/Re-no-signal-message-23367127 Thu, 19 Nov 2009 19:31:31 EDT http://www.dslreports.com/forum/Re-no-signal-message-23366440
At least Metrocast is willing to provide service to my end of the state.

BTW cable has had plenty of competition ever heard of Directv or DishTV I have used both instead of Video from Metrocast for years why not try one of those instead of the Death Star?]]> http://www.dslreports.com/forum/Re-no-signal-message-23366440 Thu, 19 Nov 2009 17:03:41 EDT http://www.dslreports.com/forum/Re-no-signal-message-23365698
You did not include all my reasons for leaving Metrocast, you state "The only thing that Metrocast did wrong was ask for a deposit based on a credit report" You completely overlooked my statements earlier. 1."I was attempting to record the Nascar Nationwide Series race today on my Panasonic DMR-ES40V - it was unwatchable as the video and audio was breaking up and a small black screen kept popping up on the left that said "no signal - The service does not work properly without the box, so I am not receiving the service at the same level as you. Why would I pay the same for a lower level of service? I should be paying LESS for the service, not more. It is not right I should have to pay a nonrefundable deposit of $200.00 down to correct an issue caused by Metrocasts' system.".

2."On the other hand a relative of mine had an ongoing issue with Metrocast service. The signal had lines all through it and the audio was breaking up. Three separate technicians came out and said they fixed the problem, they had not. I took every wire off of the tv's and vcrs in the house and tried just a basic cable connected to three different tvs, the problem remained. Finally a midlevel engineer came out with an installation technician. He had the tech rerun all the same tests, and we were told "the problem is with your equipment".

I stated this cannot be as if you connect any one of the tv's or vcrs to a Metrocast cable connection at the neighbors the video is fine. I convinced the middle level engineer to replace the wire running from the incoming splitter coming into the house that ran through the wall and supplied all the tv's in the house. He reluctantly agreed, saying "if this doesn't eliminate the problem would you agree the problem is with your equipment?" I agreed. The moment the tech replaced the wire with a new one and the connections were made the problem was GONE!

3."I now have a neighbor with Metrocast who ever since the switch to digital experiences a green-black screen and loss of audio every time someone in the neighborhood receives a cellphone call. Also, their inability to keep the sound level the same between channels is ridiculous. Your comment about "they cant get one service right" is exactly why I am leaving Metrocast. You pay too much to have their services compared to their competition and they constantly mess up the system. "

4. I almost forgot, I never once got a reply from Metrocast about my problem - I have received two calls from AT&T asking about my satisfaction with their service, (it has been excellent) they even gave me credit for sending my wireless-capable dsl modem back (even sent me a box with the return address at no charge since I had lost my original) and dropped the monthly price from $94.00 to $89.00, on Thanksgiving weekend their U-450 service will be free - HBO, Showtime, The Movie Channel, etc..etc.. did I mention I got $250.00 for switching from Metrocast? (about $50.00 more than what Expensivecast, oops, Metrocast wanted from me just to GET their box!)

Obviously, as you can see, my decision to leave Metrocast was based on much more than what you stated.]]> http://www.dslreports.com/forum/Re-no-signal-message-23365698 Thu, 19 Nov 2009 15:09:46 EDT http://www.dslreports.com/forum/Re-no-signal-message-23333850 http://www.dslreports.com/forum/Re-no-signal-message-23333850 Thu, 12 Nov 2009 21:15:10 EDT http://www.dslreports.com/forum/Re-no-signal-message-23330476 said by billh491:

I don't trust the voip phone companies. If I lived alone I might try them but my wife would not stand for any glitches that these service tend to have.
Understandable, but for me Voipo has been pretty much rock solid. And at about $240 for 2 years of service it's a nice option. Just a thought. I have used voip for the past 6-7 years and only had a landline when AT&T required it for DSL.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/Re-no-signal-message-23330476 Thu, 12 Nov 2009 11:00:07 EDT http://www.dslreports.com/forum/Re-no-signal-message-23328197 http://www.dslreports.com/forum/Re-no-signal-message-23328197 Wed, 11 Nov 2009 21:11:43 EDT http://www.dslreports.com/forum/Re-no-signal-message-23325788 http://www.dslreports.com/forum/Re-no-signal-message-23325788 Wed, 11 Nov 2009 13:05:20 EDT http://www.dslreports.com/forum/Re-no-signal-message-23324687 »More Specifics On AT&T's Cap Plans

Deathstar when it comes to net neutrality they are the leader of the pack!

ATT tells employees to email congress from home to oppose it.

»news.cnet.com/8301-30686_3-10379360-266.html

There could come a day when if Google does not pay ATT to allow it on their network you will not be able to get to google youtube and gmail but at least you saved a 200.00 refundable deposit.

The only thing that Metrocast did wrong was ask for a deposit based on a credit report and the only thing that ATT did right is not ask for the deposit. Both are legitimate business decisions. But you as the customer got to make the ultimate decision and went with the plan that fit your needs. So choice works it is great.

To bad I don't have a choice the only land line phone I can get is from ATT and over the years I have seen the cost raise with fees to over 30 bucks and I have no extra features just local calls plus 3 bucks for the right to make a long distance phone call for which they will charge me per minute.

I for one can not wait until Metrocast offers phones here in the North so I will have a choice like you do.

]]> http://www.dslreports.com/forum/Re-no-signal-message-23324687 Wed, 11 Nov 2009 09:56:33 EDT http://www.dslreports.com/forum/Re-no-signal-message-23323310 http://www.dslreports.com/forum/Re-no-signal-message-23323310 Tue, 10 Nov 2009 22:52:20 EDT http://www.dslreports.com/forum/Re-no-signal-message-23285650 http://www.dslreports.com/forum/Re-no-signal-message-23285650 Tue, 03 Nov 2009 16:23:59 EDT http://www.dslreports.com/forum/Re-no-signal-message-23283642 said by flush75:

I still don't get the $200 converter deposit fee. As far as I know they only demand a deposit if they've been stiffed in the past or there is a credit issue.
A credit check is performed and whether or not you need a deposit is based on that.
--
Get cape... wear cape... fly!]]> http://www.dslreports.com/forum/Re-no-signal-message-23283642 Tue, 03 Nov 2009 10:17:43 EDT http://www.dslreports.com/forum/Re-no-signal-message-23280984 http://www.dslreports.com/forum/Re-no-signal-message-23280984 Mon, 02 Nov 2009 19:10:56 EDT http://www.dslreports.com/forum/Re-no-signal-message-23279331 http://www.dslreports.com/forum/Re-no-signal-message-23279331 Mon, 02 Nov 2009 13:55:13 EDT http://www.dslreports.com/forum/Re-no-signal-message-23277617 http://www.dslreports.com/forum/Re-no-signal-message-23277617 Mon, 02 Nov 2009 09:09:12 EDT http://www.dslreports.com/forum/Re-no-signal-message-23273698 http://www.dslreports.com/forum/Re-no-signal-message-23273698 Sun, 01 Nov 2009 07:49:26 EDT http://www.dslreports.com/forum/Re-no-signal-message-23273655
As for the TimeWarner problem, it doesn't surprise me. Look at all the security violations and exploits Windows in all it's many configurations has to deal with. I worked in IT support for over 15 years, I left one company because of the average 18 calls a day I took, 13 of those were repeat customers.

The reason? They would work on a Word document then save it to a remote server at the end of the day. It would get reinfected with the same virus once saved they would have to call us to disinfect the file. We learned the reason the files were constantly being reinfected was the company was too cheap to hire someone to run a virus scan on the server at night where our customers were storing their work files. The server had not been cleaned of the virus so reinfection on a daily basis was a reoccuring nightmare. Our and our customers productivity plummeted as a result. When we asked if anything was going to be done about it, we were told "we have to run a tight ship" meaning no additional tech support would be added to address the issue.

We were told not to tell our customers this, if they had complaints they could bring it to the attention of their management who would call our management. Companies do stupid things as long as they can get away with it, like charging 200.00 deposits on their equipment to fix a problem with their service. As for all your neighbors having ATT or Charter, maybe they are on to something? ]]> http://www.dslreports.com/forum/Re-no-signal-message-23273655 Sun, 01 Nov 2009 07:10:37 EDT http://www.dslreports.com/forum/Re-no-signal-message-23267700
And a note about down load speeds DSL has PPoE over head of 15% so ATT is playing loose with the numbers kind of like hard drive makers.

Broadband has always come down to a per house experience. I have had great service from Metrocast and would not trade it. I can get ATT and Charter at my house. But then all my neighbors have ATT.

As far as a free modem/router. I would not like to have an all in one. I want full control over my router thank you. Time Warner customers are finding that out.
»www.wired.com/threatlevel/2009/1···r-cable/]]> http://www.dslreports.com/forum/Re-no-signal-message-23267700 Fri, 30 Oct 2009 17:32:40 EDT http://www.dslreports.com/forum/Re-no-signal-message-23263354 On the other hand a relative of mine had an ongoing issue with Metrocast service. The signal had lines all through it and the audio was breaking up. Three separate technicians came out and said they fixed the problem, they had not.

I took every wire off of the tv's and vcrs in the house and tried just a basic cable connected to three different tvs, the problem remained. Finally a midlevel engineer came out with an installation technician. He had the tech rerun all the same tests, and we were told "the problem is with your equipment".

I stated this cannot be as if you connect any one of the tv's or vcrs to a Metrocast cable connection at the neighbors the video is fine. I convinced the middle level engineer to replace the wire running from the incoming splitter coming into the house that ran through the wall and supplied all the tv's in the house. He reluctantly agreed, saying "if this doesn't eliminate the problem would you agree the problem is with your equipment?" I agreed.
c
The moment the tech replaced the wire with a new one and the connections were made the problem was GONE! I now have a neighbor who ever since the switch to digital experiences a green-black screen and loss of audio every time someone in the neighborhood receives a cellphone call. Also, their inability to keep the sound level the same between channels is ridiculous. Your comment about "they cant get one service right" is exactly why I am leaving Metrocast. You pay too much to have their services compared to their competition and they constantly mess up the system.]]> http://www.dslreports.com/forum/Re-no-signal-message-23263354 Thu, 29 Oct 2009 21:37:32 EDT http://www.dslreports.com/forum/Re-no-signal-message-23263392 said by needthebox :

Actually billh491, I live in a very depressed part of Southeastern CT - good-paying opportunities are very scarce. That is what got me so po'd when Metrocast wanted $200.00 dollars for their stupid box! Who's got that kind of money to just throw away indefinitely? I don't. As to your comments about differences between cable and DSL, I don't agree completely.

The speed of DSL Pro ($30.00 a month, if ordered online $19.95 credit is issued to your account for 3 months and you are given a free wireless gateway or modem after rebate) is advertised at downstream up to 3.0 Mbps, upstream is up to 512 kbps. Metrocast basic is 29.95 a month - the download speed is 1.5 Mbps, the upload speed looks to be 256kbps - for a nickel more a month I get better downstream and upstream speed as well as a better price with the AT&T package.

Connection is unique and speed is not affected by the number of users on-line at the same time. DSL speed is more consistent. Upload speed is comparable to cable. One study indicated that dsl is faster than cable modem service. Based on a month-long benchmarking study by Keynote Systems, DSL was found to be 11% faster than cable modems.

Dsl also is not as affected by the number of users on your network as is Cable service. Also I will be able to log on from multiple hotspots across the country when away from home, and should there be no hotspots as long as I have access to a dialtone and portable twisted pair cable I can use my modem to access the 'Net.

As to Net neutrality there are pros and cons for it on both sides, I will keep a watchful eye on the debate.
You're giving theoretical limits, I will be very surprised if you ever see the advertised speeds.

Theoretically cable can experience slow speeds during peak hours, but I've never seen that happen with Metrocast.

It's too bad you couldn't get them to drop the deposit, service in SE CT from Metrocast is really good. I fear it is way better than you're going to get from Uverse.

But I hope I'm wrong, I hope it works out for you. But until it's at least installed you won't know.

I guess the first test will be if the install goes OK. Please keep us abreast on how it goes.]]> http://www.dslreports.com/forum/Re-no-signal-message-23263392 Thu, 29 Oct 2009 21:28:03 EDT http://www.dslreports.com/forum/Re-no-signal-message-23263221
The speed of DSL Pro ($30.00 a month, if ordered online $19.95 credit is issued to your account for 3 months and you are given a free wireless gateway or modem after rebate) is advertised at downstream up to 3.0 Mbps, upstream is up to 512 kbps. Metrocast basic is 29.95 a month - the download speed is 1.5 Mbps, the upload speed looks to be 256kbps - for a nickel more a month I get better downstream and upstream speed as well as a better price with the AT&T package.

Connection is unique and speed is not affected by the number of users on-line at the same time. DSL speed is more consistent. Upload speed is comparable to cable. One study indicated that dsl is faster than cable modem service. Based on a month-long benchmarking study by Keynote Systems, DSL was found to be 11% faster than cable modems.

Dsl also is not as affected by the number of users on your network as is Cable service. Also I will be able to log on from multiple hotspots across the country when away from home, and should there be no hotspots as long as I have access to a dialtone and portable twisted pair cable I can use my modem to access the 'Net.

As to Net neutrality there are pros and cons for it on both sides, I will keep a watchful eye on the debate. ]]> http://www.dslreports.com/forum/Re-no-signal-message-23263221 Thu, 29 Oct 2009 20:55:10 EDT http://www.dslreports.com/forum/Re-no-signal-message-23262816
I had the worst DSL problems and it took nearly three weeks for them to acknowledge the problem. Then they call me a day later to see if I want to sign up for Uverse. Sure, they can't get one service right so why not give them more business. ]]> http://www.dslreports.com/forum/Re-no-signal-message-23262816 Thu, 29 Oct 2009 19:37:19 EDT http://www.dslreports.com/forum/Re-no-signal-message-23262663
Most of the reason for lack of higher speeds here at Metrocast is they can beat the slow speeds of DSL hands down from the Death Star because they have no plans to run fiber like Verizon.

Oddly Metrocast made the front page of BBR with news of being one of the first cable provider to use a new fiber products. But guess where it will be used? In high end towns of VA. Do you want to guess who the Telco is in VA? My bet is Verizon and not ATT.

Also good luck with the Death star one of the leading opponents to net neutrality. They even told all their managers to email congress from their home email to stop any laws that makes ATT carry all net traffic equally. ]]> http://www.dslreports.com/forum/Re-no-signal-message-23262663 Thu, 29 Oct 2009 19:05:39 EDT http://www.dslreports.com/forum/Re-no-signal-message-23262571 said by needthebox :

Problem corrected - AT&T U-verse being installed. Comes with a DVR and allows up to three tv's to be connected - three hundred dollar credit for dumping Metrocast and switching to AT&T, DSL Pro included, one bill to pay a month now instead of two. Not ONE response from Metrocast about my problem. Now I remember why I dumped them (back then it was Eastern Connecticut Cable) in favor of Dish Satellite 14 years ago - poor customer service, lousy channel lineup and too high a price for their service compared to the competition.
I hope your service is good. But I wouldn't be too quick to call your problem "solved".

If Uverse works well for you count yourself lucky. Personally I would wait and see.]]> http://www.dslreports.com/forum/Re-no-signal-message-23262571 Thu, 29 Oct 2009 18:47:06 EDT http://www.dslreports.com/forum/Re-no-signal-message-23261936 http://www.dslreports.com/forum/Re-no-signal-message-23261936 Thu, 29 Oct 2009 17:11:43 EDT http://www.dslreports.com/forum/Re-no-signal-message-23245426 http://www.dslreports.com/forum/Re-no-signal-message-23245426 Mon, 26 Oct 2009 20:30:49 EDT http://www.dslreports.com/forum/Re-no-signal-message-23245395 http://www.dslreports.com/forum/Re-no-signal-message-23245395 Mon, 26 Oct 2009 20:27:27 EDT http://www.dslreports.com/forum/Re-no-signal-message-23242137 --
Get cape... wear cape... fly!]]> http://www.dslreports.com/forum/Re-no-signal-message-23242137 Mon, 26 Oct 2009 09:57:15 EDT http://www.dslreports.com/forum/Re-no-signal-message-23241757 http://www.dslreports.com/forum/Re-no-signal-message-23241757 Mon, 26 Oct 2009 07:55:59 EDT http://www.dslreports.com/forum/Re-no-signal-message-23240479
I don't feel it is unreasonable to request a box to eliminate this problem - will I pay 200.00 down to get the box? No. Other avenues are available to resolve this issue, I wanted to give Metrocast the chance to make this right first - over twenty-four hours now and no response from them.]]> http://www.dslreports.com/forum/Re-no-signal-message-23240479 Sun, 25 Oct 2009 21:13:04 EDT http://www.dslreports.com/forum/Re-no-signal-message-23240436 http://www.dslreports.com/forum/Re-no-signal-message-23240436 Sun, 25 Oct 2009 20:58:14 EDT http://www.dslreports.com/forum/Re-no-signal-message-23237485
No, I didn't pay a $200 deposit, and that does indeed sound unreasonable.

Sorry! I guess I read too fast.]]> http://www.dslreports.com/forum/Re-no-signal-message-23237485 Sun, 25 Oct 2009 00:44:11 EDT http://www.dslreports.com/forum/Re-no-signal-message-23237439 said by nelamvr6:

I would disagree.

If you want the service you should have to pay the same price as all of us.
You paid a $200 deposit on a converter box?]]> http://www.dslreports.com/forum/Re-no-signal-message-23237439 Sun, 25 Oct 2009 00:28:03 EDT http://www.dslreports.com/forum/Re-no-signal-message-23237326
If you want the service you should have to pay the same price as all of us.]]> http://www.dslreports.com/forum/Re-no-signal-message-23237326 Sat, 24 Oct 2009 23:45:01 EDT http://www.dslreports.com/forum/no-signal-message-23236816
I connected the dvd/vcr combo unit to another person's tv who had a Metrocast box and did not have the problem (I believe my signal issues are related to not having a digital converter box -) since I am paying for the service and not getting what I should I don't think it is unreasonable for Metrocast to provide the digital box without the exorbitant $200.00 fee, $7.00 rental a month is payment enough.

If someone from Metrocast is reading this and can assist I would appreciate it. ]]> http://www.dslreports.com/forum/no-signal-message-23236816 Sat, 24 Oct 2009 21:13:28 EDT