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meh123

join:2005-09-22
U.S.
reply to TBSupport1

Re: Teleblend now offering $99.00 Annual Plan

In all due fairness, none of the companies you have mentioned have acted as shady as the SunRocket to Teleblend migration. I'm also not aware of any of those other companies having "slammed" people's numbers either.

That said, the unethical advertising tactics that you've shown (i.e.: show one price and then when you try and sign up show YET ANOTHER price with the B.S. activation fees) are ridiculous. Why not just show the real price to begin with? ~$140/first year if you bring your own device (~$150/first year if you don't).

Whether or not this is an outright SCAM (as others have mentioned) is debatable; however, this is highly unethical and really outlines what a shady company Teleblend has always been.

My advice stands, proceed with EXTREME CAUTION (like the swine flu! )


TBSupport1

join:2007-09-11
Leesburg, VA

2 edits
Unethical advertising tactics that you are claiming are ridiculous. Look at Vonage's latest press release about their new plan. At no point in the release did they state that it includes an activation fee, contract, termination fee, any device fees, etc. So, please don't try to point blame at Teleblend when there is nothing going on.

Just like other companies, we are offering new service plans in response to the changing market conditions. There has been no shady business going on. You may want to go check the history on all the VOIP providers about your "slammed" comment. A number being slammed only occurs when it is done on purpose and obviously it was not done on purpose as it was resolved very quickly.

Please use EXTREME CAUTION when reading posts that are only negative about companies. There are usually more people that will complain instead of actually compliment.

rizzo2dial
Premium
join:2004-08-05

2 edits
said by TBSupport1:

Unethical advertising tactics that you are claiming are ridiculous. Look at Vonage's latest press release about their new plan. At no point in the release did they state that it includes an activation fee, contract, termination fee, any device fees, etc. So, please don't try to point blame at Teleblend when there is nothing going on.
Since you're so intent on comparing TB to Vonage, take a look at how Vonage actually advertises prices on their web site. Next to each plan's listed price is a superscript mark ("†"). At at the bottom of the web-page it inlcudes a footnote (identified by that superscript mark) which says:
quote:
† RATES EXCLUDE BROADBAND SERVICE. TAXES AND OTHER FEES APPLY. A DISCONNECTION FEE OF $39.99 WILL APPLY FOR CANCELLATION BEFORE 1 YEAR. IF YOU CANCEL WITHIN THE MONEY BACK GURANTEE PERIOD, YOU MUST RETURN THE DEVICE. IF YOU CANCEL AFTER THE MONEY BACK GUARANTEE PERIOD AND WITHIN 1 YEAR OF YOUR ORDER DATE, YOU WILL BE CHARGED A REBATE RECOVERY FEE EQUAL TO THE AMOUNT OF THE REBATE INITIALLY GIVEN TO YOU FOR THE EQUIPMENT. ‡ Based on 1/09 survey of competing landline service providers. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details. © 2009 Vonage Marketing LLC. All Rights Reserved.
The boldfaced blob above speaks VOLUMES! It lets consumers know that there will be other costs associated with Vonage service, that they will be subjected to ETF's, etc. While consumers may not care for such additional charges and conditions, at least they're aware of the existence of those BEFORE THEY PROCEED TO SIGN UP FOR SERVICE! With TB, the ~$40 activation fee doesn't get shown until actually clicking on the link to SIGN UP. That is a form of "bait and switch" as you've advertised one price before placing an order, then increase that price 40% - 50% (via [a] previously undisclosed fee[s]) during the order process. Thus, it's a scam!

said by TBSupport1:

Just like other companies, we are offering new service plans in response to the changing market conditions. There has been no shady business going on.
Unlike other companies, you are not disclosing the other fees you tack on UP FRONT. It's deceptive, it's dishonest, and your continued denial of any wrongdoing using these blatantly shady tactics shows potential customers exactly what type of company they can expect to deal with should they sign up for TB service.

said by TBSupport1:

You may want to go check the history on all the VOIP providers about your "slammed" comment. A number being slammed only occurs when it is done on purpose and obviously it was not done on purpose as it was resolved very quickly.
Really? My number was not slammed ON PURPOSE? It was resolved VERY QUICKLY? When I called your CLEC to complain about my # being slammed, they requested I call you (TB) which I did. TB denied to me slamming my number, denied to their carrier that the slamming of my number was unauthorized, and as a result caused my port away from TB (back to my real carrier) to take the full LNP cycle of almost 30 days. Had TB advised their carrier that the port to TB was a mistake, I could have had my number back in as little as 24 hours (after reporting the incident)! Please don't, for one minute, pretend that my slammed number situation was "not done on purpose" which
"was resolved very quickly." To this day TB has taken no responsibility for that incident, has never apologized for it, and has never previously indicated it was a mistake. Telling your carrier (i.e. your CLEC) the port to TB was authorized says it all.

said by TBSupport1:

Please use EXTREME CAUTION when reading posts that are only negative about companies. There are usually more people that will complain instead of actually compliment.
When other VoIP providers are accused of bad behavior (rightly or wrongly), satisfied customers of theirs tend to stick up for them (at least that's been my experience here @ BBR).

Example: A few years ago I posted a negative experience I had w/ VoicePulse here @ BBR, where I backed up my experience with facts (just like I've done w/ my posts about TB). That thread is here:
»SUNROCKET can't be profitable at $16.58 per month

Where my post starts on page 4:
»SUNROCKET can't be profitable at $16.58 per month

With the post itself below (for reference purposes only, read starting @ page 4 above):
»Re: SUNROCKET can't be profitable at $16.58 per month

If you read the above, you'll see that numerous people responded about their favorable view of VoicePulse. Nobody jumped all over me for posting negative information (since my comments were factually accurate), but the numerous other positive posts allowed potential customers to have a balanced view of VP.

So far there hasn't been much (any?) sticking up for TB, perhaps because of the arrogance with which your company continues to operate. You try and justify bad behavior (i.e. advertising one price then charging a 40% - 50% more via undisclosed fees) based on alleged similar bad behavior elsewhere. News flash... bad behavior at one company does NOT excuse it at another. If your competition is acting irresponsibly, let the chips fall where they may for them. Perhaps you should consider doing something novel by taking the high road, acting differently, operating openly and honestly. The shady way your company continues to operate reinforces its already piss poor image here @ BBR.

EDIT: Note to mods: I was stunned when the quote I listed from former President George W. Bush (speaking about then FEMA director Michael Brown during the Katrina aftermath) was construed as "flaming." So be it (i.e. I won't re-post the quote).

Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:13
Reviews:
·AcroVoice
·Callcentric
·Anveo
·Shaw

1 edit
reply to TBSupport1
said by TBSupport1:

Please use EXTREME CAUTION when reading posts that are only negative about companies. There are usually more people that will complain instead of actually compliment.
I notice that on DSLReports.com, you have three positive reviews and 15 negative ones. I can assure you that the reason people post negative things about your company is not because there are more people that will complain instead of actually compliment. If you don't believe me, consider Callcentric, a VoIP provider with one of the best reputations for customer support. They have 77 positive reviews and 0 negatives.

I always find it amusing when VoIP providers that post here are openly indignant about bad reviews. I imagine what would have happened if when I was in school I brought a report card home to my dad and said, "Now, please use EXTREME CAUTION when reading my report card. There are usually more teachers that will complain instead of actually compliment."

Sounds kinda silly when you look at it that way, don't it?

m.
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