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kk29j
join:2004-05-02
Fort Lauderdale, FL

kk29j

Member

[Services] email outage in Ft Lauderdale

I am able to send email but not able to receive. Anyone know if the bellsouth incoming servers are down?

dlathem
Premium Member
join:2000-08-11
Birmingham, AL

dlathem

Premium Member

I am having the same problem in Birmingham, Alabama.
bassmedic
join:2009-07-09
Stuart, FL

bassmedic to kk29j

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to kk29j
Ditto in Pompano. I keep getting the Password Reject error. Problem has been on & off for me for last few days. They are probably "Yahoo-ing" something.
Le Boule
join:2001-09-20
Selma, AL

Le Boule

Member

Same problem here on Outlook with the e-mail password and sometimes the send/receive error. Mine is back up and working now though.

Yahoo!
Missinglink40
join:2001-05-19
Fort Polk, LA

Missinglink40 to kk29j

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to kk29j
Having the same problem here in Louisiana. Keeps asking for the password in outlook. It will send with no problem.

ndt
join:2008-08-22
Picayune, MS

ndt

Member

said by Missinglink40:

Having the same problem here in Louisiana. Keeps asking for the password in outlook. It will send with no problem.
Had it happen a couple of times today here too in Miss.
SuperSync
Free Hat, Limit 1
Premium Member
join:2002-01-12

SuperSync to kk29j

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to kk29j
Maybe the pulled the plug on the legacy server (mail.bellsouth.net)?

I just switched mine to pop.att.yahoo.com and smtp.att.yahoo.com along with SSL ports and everything works again.

»www.att.com/esupport/art ··· =707,102

dlathem
Premium Member
join:2000-08-11
Birmingham, AL

dlathem to kk29j

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to kk29j
I just wasted a hour of my life with technical support. The first Customer non service representative wanted to take over my machine. I told her the problem was not with my end, but with their servers. She said she would transfer me to someone who could help. 35 freaking minutes later I am speaking to the computer repair service that charges a fee. He then transferred me back to ATT DSL and a recording informed me that my call could not go through and hung up on me.

I have been back on hold with customer non service for another 15 minutes waiting to speak with someone who knows what the heck to do. I have also tried two chat sessions with the folks telling me to call support on the phone for help.

I rarely have to call Bellsouth for tech support....GOD has it become a cluster (you know what).

heels_fan
1.20.09 The start of Socialism
Premium Member
join:2003-02-07
Columbia, TN

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having trouble here in TN

Gump
@bellsouth.com

Gump to SuperSync

Anon

to SuperSync
Super Sync, just wait it'll come back. Yahoo is doing a TERRIBLE job managing AT&T's email. If AT&T doesn't lean on Yahoo to fix their problems, they will begin losing customers.
steveatl
join:2007-07-06
Decatur, GA

steveatl to kk29j

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to kk29j
One of my accounts is fine, the other not.

NetFixer
From My Cold Dead Hands
Premium Member
join:2004-06-24
The Boro
Netgear CM500
Pace 5268AC
TRENDnet TEW-829DRU

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to Gump
said by Gump :

Super Sync, just wait it'll come back. Yahoo is doing a TERRIBLE job managing AT&T's email. If AT&T doesn't lean on Yahoo to fix their problems, they will begin losing customers.
Did you actually read SuperSync's post? The problem is/was with pop mail retrieval from mail.bellsouth, not from pop.att.yahoo.com. The pop.att.yahoo.com email server is/was working OK.

The only problem with the att.yahoo email servers is that their restrictive policy on the use of "from" and "reply-to" addresses going through smtp.att.yahoo.com makes using that server as a sendmail smarthost a PITA (if not impossible). Fortunately, AT&T has not (yet) cutoff access to mail.bellsouth for outbound SMTP.

NormanS
I gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA
TP-Link TD-8616
Asus RT-AC66U B1
Netgear FR114P

NormanS to Gump

MVM

to Gump
said by Gump :

Super Sync, just wait it'll come back. Yahoo is doing a TERRIBLE job managing AT&T's email.
While the Yahoo! POP3 servers used for AT&T email flake out on occasion, that has never hampered me. I run a local mail server which polls the Yahoo! POP3 accounts. If the server encounters a login error, it just skips that session and move on. The server logs show very few login errors to 'smtp.att.yahoo.com:465'. Possibly enough for an end user accessing with a client to see a problem; but I access my email on the local server. Never had a login error on the local end, and all email I have expected has arrived.

That said, I do detest Yahoo! for their SMTP message submission policy, and the other shenanigans they have pulled with AT&T (and, previously, SBC) subscribers.

dlathem
Premium Member
join:2000-08-11
Birmingham, AL

dlathem to kk29j

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I had to give up on ATT Customer Non Support last night. I am calling them this morning to flat out ask if the mail.bellsouth.net POP and SMTP are being pulled, or is there an actual problem. I do not have high hopes of being able to get a straight answer.

burris
Premium Member
join:2000-08-22
Palm Beach Gardens, FL

burris

Premium Member

I'm still on legacy and with each attempt to get email, the password not accepted window comes up, then goes away by itself and the mail comes in.??

dlathem
Premium Member
join:2000-08-11
Birmingham, AL

dlathem to kk29j

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Perhaps the pop.bellsouth.net has multiple personalities!

I am now 30 minutes into a support call and I have yet to speak to anyone who can answer my question and I am on my third CSR.
dlathem

dlathem

Premium Member

Support call ended in failure after 50 minutes. I was transferred to the repair for a fee area once again after talking with three CSRs. I was asked what the problem was and I asked my simple question about whether or not the bellsouth mail servers were being shut down. I was asked who I had talked with so far. When I gave the list "Blain" just hung up on me.

The Bellsouth/ATT Customer Service is useless. Despite their claims of being in the US, none of the CSRs could speak English well enough for me to understand what they were saying without asking repeatedly what they said.

mikes60
My Paradise
Premium Member
join:2001-07-31
Boynton Beach, FL

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Re: BellSouth/AT&T Email

Well I guess it's time for my quarterly rant.........

I still have trouble understanding how anyone, who depends on email, puts up with the email service from BellSouth/AT&T.

It has been a continuing nightmare for as long as I've been around here- about 8 years.

There are so many alternate services available- both free and very inexpensive. I pay about $12.00 a year, including my own domain, and haven't had a problem in years.

Even if you pay a minimum amount, it has to be less than value of the time someone spends here complaining.

Just my 2 cents worth, but ISPs are never going to give you reliable email service.
bassmedic
join:2009-07-09
Stuart, FL

1 edit

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Re: [Services] email outage in Ft Lauderdale

UPDATE: I changed my mail client settings to the new YAHOO server settings, and now everything works for me.

(deleted link)

dlathem
Premium Member
join:2000-08-11
Birmingham, AL

dlathem

Premium Member

Forced Migration

I was able to call a local ATT executive I know who got someone in the DSL support center here to call me back.

Apparently, my account was on the list to be migrated last night. No doubt, many of you were also on that list.

To use Eudora I must now point to a different POP and SMTP server and use different ports. The mail.bellsouth.net server is not being taken off line. They will still allow business accounts to use it. However, I am told that the mail.bellsouth.net can continue to be used for SMTP by anyone even those who have been force migrated.

The question have is will I be able to access my email from these new mail servers. While ATT has force migrated my account I have not completed the migration process online. I have not done this because they require specific personal information that I am not prepared to provide and they have no business with.

NormanS
I gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA
TP-Link TD-8616
Asus RT-AC66U B1
Netgear FR114P

NormanS

MVM

said by dlathem:

The question have is will I be able to access my email from these new mail servers. While ATT has force migrated my account I have not completed the migration process online. I have not done this because they require specific personal information that I am not prepared to provide and they have no business with.
If you have been migrated, whether voluntarily, or involuntarily, your access will be via 'pop.att.yahoo.com:465' for email clients. Whether you will be able to use 'mail.yahoo.com' depends upon how completely a force migration is. Easy test: Try to access 'my.att.net'. If you get the following:

Log in failed.

... you are migrated. Screen shot is the result of my attempt to log in using my 'pacbell.net' ID.

You have already given that information to AT&T (Bellsouth). They have it; odds are, in the forced migration, they are sharing it with Yahoo!. Read the AT&T Privacy Policy, it might offer some clues.
bcfromfl
join:2007-09-06
Youngstown, FL

bcfromfl to bassmedic

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said by bassmedic:

UPDATE: I changed my mail client settings to the new YAHOO server settings, and now everything works for me. AT&T Help site for server change instructions:

»www.att.com/esupport/art ··· KB401738
This link goes to a help submission page...no article. I love how AT&T made sure all its customers were well-informed ahead of time...

-Bruce
bcfromfl

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I can access my.att.net just fine, so I guess I haven't been migrated. However, switching my POP3 from bellsouth to yahoo yields no results...still get request for passwords that it won't accept. Yet, sometimes using bellsouth for POP3 at least gets mail through our dominant account -- even though we get a failure message.

In all our years as a customer, this is most definitely the worst screw-up. Given the experiences of other forum members to call CS, I won't even attempt that route.

-Bruce

pepperhead
join:2001-10-18
Bowling Green, KY

pepperhead

Member

Same story here. No email, tried changing settings. Not working.

NetFixer
From My Cold Dead Hands
Premium Member
join:2004-06-24
The Boro
Netgear CM500
Pace 5268AC
TRENDnet TEW-829DRU

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said by dlathem:

Perhaps the pop.bellsouth.net has multiple personalities!
It does:
C:\>nslookup mail.bellsouth.net
Server:  dcs-srv.dcs-net
Address:  192.168.10.2
 
Non-authoritative answer:
Name:    mail.bellsouth.net
Addresses:  204.127.217.17, 207.115.11.17
 
C:\>nslookup pop.bellsouth.net
Server:  dcs-srv.dcs-net
Address:  192.168.10.2
 
Non-authoritative answer:
Name:    pop.bellsouth.net
Addresses:  204.127.217.17, 207.115.11.17
 
 

Plus, for several months following the first round of forced migrations, mail.bellsouth.net and pop.bellsouth.net mirrored pop.att.yahoo.com and the servers could be used interchangeably for pop3 email retrieval. It would appear that situation was possibly an accident/oversight that has now been rectified.
Sam55
join:2005-11-16
Liberty, SC

Sam55 to bcfromfl

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If you are using outlook express you need click on the advanced tab.

1-make sure the boxes next to this server requires a secure connection (SSL) is checked for both outgoing mail, and incoming mail.

2-Outgoing mail (smtp) should be changed from 25 to 465

3-Incoming mail (pop3) should be changed from 110 to 995
bcfromfl
join:2007-09-06
Youngstown, FL

bcfromfl

Member

I use Eudora -- just checked and I don't have those options.

-Bruce

NetFixer
From My Cold Dead Hands
Premium Member
join:2004-06-24
The Boro
Netgear CM500
Pace 5268AC
TRENDnet TEW-829DRU

1 edit

NetFixer

Premium Member

said by bcfromfl:

I use Eudora -- just checked and I don't have those options.
Eudora may change the ports automatically if you select SSL. Many (if not most) email clients do so. Outlook (Express) is just notorious for not automatically changing the SMTP port from the default port 25 to port 465 when you select the server type as SSL.

Also (I just checked again to be sure), the att.yahoo.com email servers currently also accept using the standard port 110 for pop email retrieval and port 25 for smtp if you do not select the server type as SSL. When AT&T first started using the Yahoo! servers, you would get a nastygram from Yahoo! if you did not use SSL. I think that a lot of portable devices have problems with setting up email to use SSL, and that prompted a (temporary?) change in that policy.

Here is a sample of the Yahoo! SSL nastygram, but they don't seem to be sending them out anymore:


bassmedic
join:2009-07-09
Stuart, FL

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Thanks. I deleted the link. Another poster has provided the info.

Yes, wasn't it nice of AT&T to let us all know of the changes?

pepperhead
join:2001-10-18
Bowling Green, KY

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Member

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If you changed the servers and port numbers like it said and it still doesn't work make sure your username is correct. Before it was like this.....

username

Now it has to be like this.....

username@bellsouth.net

You have to do this at "server settings" - "user name"
AND
"Outgoing Server (SMTP)" - "user name and password"