Keoway
Premium
join:2009-08-29
Seneca, SC
|  U-Voice: Three-Way Calling
Per the doc, the feature has the following capability:
"... Parties can leave the conversation by hanging up their phone and you can continue with the other party. If you leave the call, the other 2 parties can still carry on their conversation. ..."
My attempt to use this aspect of the feature wasn't successful. My interpretation of "leave" is hangup.
Is its reliability dependent upon the handset being used? |
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Tel
join:2001-10-12
Mauldin, SC
 ·AT&T Southeast
| I wouldn't think it would be handset dependent. I take "leave" to mean the same thing.. I'm suprised at that feature though. I would think that if you initiated the call, then when you hang up, the 3-way would be terminated for all parties. If you join a 3-way and hang up, then the other two parties would be able to continue. I don't have the voice service, so maybe someone else with it can tell us different. |
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ozzy6900
join:2005-01-11
West Haven, CT
 ·AT&T U-Verse
| reply to Keoway
I have the Uverse VoIP, and I use the 3 way feature all the time. As "Tel" stated, if I initiate the call to each member, then if a member hangs up my conversation continues.
Example: I call Abe and we talk. I decide to add Bill to the call so I hit the switch-hook quickly and dial Bill. When Bill answers, I hit the switch-hook quickly again and Abe, Bill and I are all together. After a while, Bill decides to leave so I tell him to hang up. Abe & I continue to talk.
If I touch the switch-hook to try and disconnect someone, the last called number will be disconnected and that may not be the party that I want to loose. Just let the person hang up on their end and that should take care of proper disconnect.
Plain and simple, if you were able to do 3 way calling with a land line, you should be able to handle it with Uverse VoIP, too. the mechanics are the same. Oh yes, the "Transfer Call" feature is not operational here in CT. I do not know if it is operational in other parts of the Country.
Note: some phones (especially cordless ones) can screw the switch-hook flash that is required to sequence through the 3 way cycle. |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:
·AT&T U-Verse
 ·AT&T CallVantage
·Comcast Digital Vo..
 ·Comcast
| We need to have someone from VoIP clarify or someone needs to fix this on the ATT site »www.att.com/esupport/article.jsp···=9000978
According to this FAQ AT&T is stating that if you leave the call the other two parties can still talk. Which I've never seen happen.
What is Three-Way Calling?
Three-Way Calling allows you to connect 3 parties by adding another caller to an existing conversation. This feature is included in your service at no extra charge and is always available via your phone.
Simply press and release the Flash or Hang Up button to place the call a hold. Listen for the dial tone and then dial the number of the party you wish to add. Once that person answers the phone, press the Flash or Hang Up button again and all 3 parties will be connected. If the 3rd party you are calling is not available, just press the Flash or Hang Up button to be returned to your original call.
Parties can leave the conversation by hanging up their phone and you can continue with the other party. If you leave the call, the other 2 parties can still carry on their conversation. Also, you are able to remove the 3rd party from the call by pressing the Flash or Hang Up button at any time.
Note: Calling charges may be incurred based on both calls that you place (e.g., international call will incur standard international rates). In addition, both calls placed will count towards your calling plan minutes. |
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Tel
join:2001-10-12
Mauldin, SC
·AT&T Southeast
| reply to Keoway
Hehe, if that's how it now works, it could make for an interesting dilema. If I initiate long distance calls to Bill and Abe, then hang up the call, who then gets to continue the charges if Abe or Bill don't have unlimited long distance. Surely it won't be me, if I disconnect my end and since Abe or Bill didn't initiate the call, who would then pay the LD charges.
Sorry, I just don't see it working the way they say it will. Maybe I'm wrong, but like gdm says, I've never heard of it working that way. |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs: | I've never seen this work on a VoIP or landline service and I think the marketing folks or whoever put this together messed up.
I've forwarded it to some folks to see if they can change the wording, well remove. |
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ozzy6900
join:2005-01-11
West Haven, CT
·AT&T U-Verse
| reply to Tel
said by Tel  :Hehe, if that's how it now works, it could make for an interesting dilema. If I initiate long distance calls to Bill and Abe, then hang up the call, who then gets to continue the charges if Abe or Bill don't have unlimited long distance. Surely it won't be me, if I disconnect my end and since Abe or Bill didn't initiate the call, who would then pay the LD charges. Sorry, I just don't see it working the way they say it will. Maybe I'm wrong, but like gdm says, I've never heard of it working that way. After speaking to a few technicians in the VoIP group before I left work, this was exactly the scenario they brought up. Another name for this is Toll Fraud. Maybe this is why the feature is not operational in many areas! |
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Keoway
Premium
join:2009-08-29
Seneca, SC
1 edit | reply to Tel
As documented, in the U-Verse knowledge base entry that gdm and I both cited, I thought the feature was way cool 
In my scenario, I initiated a three-way call between my mom and aunt (her sister). We chatted collectively and then I tried to let the two of them continue the conversation without me. When I hung up, the two had an opportunity for a few words and then the circuit dropped.
From a POTS network perspective (but presumably not necessarily applicable to VOIP), we are all in the same LATA, but each is on a different CLEC* that is local to the specific county.
[* BLS/AT&T in Oconee county, WCTEL in McCormick county, and United/Sprint/Embarq/Century Link in Greenwood] |
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Keoway
Premium
join:2009-08-29
Seneca, SC
2 edits | reply to Keoway
This evening, I called the Tier1 folks on another VOIP issue*, but also asked for clarification and their interpretation of the Three-Way calling topic:
"... If you leave the call, the other 2 parties can still carry on their conversation. ..."
The Tier1 rep indicated that the documentation was correct. I should be able to initiate a call with two parties; leave the call; and the remaining parties should be able to continue their conversation.
[* Other issue: At this time, the number of rings before voice mail intercepts an incoming call is not configurable.] |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:
·AT&T U-Verse
·AT&T CallVantage
·Comcast Digital Vo..
·Comcast
| Tier 1 rep is reading the same info we found which is incorrect. As we stated no technical way I can see of a 3 way call continuing for the other two parties if you (the originating caller) disconnects.
If U-Voice had a conf. calling system like some voip providers do that would work. |
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joako
Premium
join:2000-09-07
/dev/null
·AT&T U-Verse
| said by ozzy6900 :said by Tel :Hehe, if that's how it now works, it could make for an interesting dilema. If I initiate long distance calls to Bill and Abe, then hang up the call, who then gets to continue the charges if Abe or Bill don't have unlimited long distance. Surely it won't be me, if I disconnect my end and since Abe or Bill didn't initiate the call, who would then pay the LD charges. Sorry, I just don't see it working the way they say it will. Maybe I'm wrong, but like gdm says, I've never heard of it working that way. After speaking to a few technicians in the VoIP group before I left work, this was exactly the scenario they brought up. Another name for this is Toll Fraud. Maybe this is why the feature is not operational in many areas! How is it toll fraud? You initiated the calls and you are paying for them. If you have unlimited long distance then those calls would cost $0.00 /minute x 10000000 minutes / month still equals $0.00.
said by gdm :Tier 1 rep is reading the same info we found which is incorrect. As we stated no technical way I can see of a 3 way call continuing for the other two parties if you (the originating caller) disconnects. If U-Voice had a conf. calling system like some voip providers do that would work. How is it any different than call forwarding? I can setup call forwarding and unplug the RG and it will still work. It's all data in a series of tubes, they just need to be routed correctly.
--
PRescott7-2097 |
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Keoway
Premium
join:2009-08-29
Seneca, SC
1 edit | reply to gdm
Understood. I was just sharing the current Tier1 stance and that the published doc remains as previously referenced.
Also acknowledging that Scott Adams was able to procure a wealth of content for his fabulous strip during his days at Pac Bell, so one can probably presume that there must be a myriad of hoops and chicanes that have to be navigated before a documentation correction/update is posted on the customer facing support portal.
It's always interesting to see events from »dilbert.com/ evolve right in front of one's own desk ... |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:
·AT&T U-Verse
·AT&T CallVantage
·Comcast Digital Vo..
·Comcast
| reply to joako
Joako seriously? Think about it. If the originating caller hangs up how can the other two parties be on the phone?
What does this have to do with call forwarding two completely different things. 3 way calling acts the same whether it's POTS or VoIP. |
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ozzy6900
join:2005-01-11
West Haven, CT | reply to joako
Just curious, Joako, how many years do you have in telecommunications and how many of those are in switching? Like I said, just curious. |
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