I called not long ago for some help with modem/router issues . The tech said, in that barely understandable broken english, sir I'm going to send you toour expert support. Well I knew there was a fee but didn't know how much so I asked the "expert" how much will it cost? She replyed its a one time fee of ONLY $89:-() I said no way I think I can figure this out myself. You have a nice day. Then hung up the phone.
I would keep a VERY close watch on your bill for the next few billing cycles. It would not surprise me in the least bit if those clowns tried to bill you anyway for the $89.