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Forums » US Telco Support » AT&T » AT&T Northeast » Speedstream 4100 remote configuration
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New Haven area DSL Down? Updated: Modem somehow changed »
« bad new 2wire firmware push?  
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wartsolio

join:2009-10-27

Speedstream 4100 remote configuration

Hai!

I have a setup at home that I'm using to host. My DSL seems to die every 20 hours or so. No warning, no indication via LED's, just dead. The only way to get things working again is to turn off the modem then turn it back on.

This can be a pain, especially when I am at work. I'd like to find a way to get to the config page remotely. I can't find any straightforward way to do it. I tried setting up forwarding on my firewall, but since the config page and the rest of the lan are on different subnets, it's a no go.

I upgraded the firmware, (...53), but there still is no remote config option in router's admin page.

I would call ATT, but this has happened before, and I don't really want to spend 3 hours on the phone with them to tell me my Windows 98 is too new.

Thanks for any help.


easyed

join:2009-05-16
Is the modem dying after every 20 hours, with lights turning off? How old is it? From what has been described, it seem to be unable to hold synch.

wartsolio

join:2009-10-27
No, lights remain on as normal (activity even blinks infrequently).

Not too old.

No idea what the problem is, which is why I'd love to be able to reboot it remotely.

Thanks.


DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
·Stephouse Networks
·magicjack.com
·EarthLink

reply to wartsolio
This may be a dumb question, but how would you remote in if your connection were down?

Otherwise I'd say set up Logmein or some flavor of VNC on the host machine and remote in that way.

Although it allegedly supports remote admin, I'm not sure if the 4100 supports end-user remote admin.

Here's the manual:
»www.speedguide.net/images/hardwa···nual.pdf

wartsolio

join:2009-10-27

I'm not sure how I'd connect if the connection was down. I suppose the problem may be a synch issue between the modem and my server. If so, the connection would still be alive, but dead between the server and modem.

If that's not the case, I could set up a script on the server that would run and reboot the modem when the connection dies, but I still would need to be able to "remotely" access the modem config pages as the server and modem config are on different subnets...


wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest

said by wartsolio See Profile :

but I still would need to be able to "remotely" access the modem config pages as the server and modem config are on different subnets...
The modem will answer all requests from ip's that start with 192.168.

wartsolio

join:2009-10-27
That's strange... because if I plug my laptop directly into the modem the only way I can access the config pages is if I manually set the nic to an ip address on the 192.168.0.xx subnet....


wayjac
Premium,MVM
join:2001-12-22
Indy
Your modem is bridged
The sbc/att speedstream pppoe modems have the
ip address: 192.168.0.1
subnet mask: 255.255.0.0
The modems lan dhcp server uses 192.168.1.64

wartsolio

join:2009-10-27


1 edit
yeah, it's bridged for the server/firewall. the firewall handles the ppoe negotiation.

uh, I relented and called ATT... they claim it's a line filtering problem (the connection dropping out). Even though I've had it setup like this for 3 years, and this problem is not new, but hasn't been happening until about a month ago. Also, all the phones have filters on them... so... *shrug*


Harddrive
Premium
join:2000-09-20
Norwich, CT
ok, what happened in your home about a month ago with anything related to telecommunications/electrical/etc?
--
I've come here to chew bubblegum and kick ass and i'm all outta bubblegum.


wayjac
Premium,MVM
join:2001-12-22
Indy
reply to wartsolio
You may be able to find out more info about this issue by reviewing the modem log and dsl line stats along with the router's log if it has any logs

You should consider not using the router long enough to see if the issue persists without it

wartsolio

join:2009-10-27

About a month ago, we had to get a new hamster for our lightning generation wheel, but other than that the newfangled sun container devices are shining on my rocker as usual, allowing me to enjoy the talking box while reading the Daily Bugle after a long days work at the smithery.

The telegraph conversion machine does have a technician readout, but nothing that could be interpreted by mere mortals is contained within.

>You should consider not using the router long enough to see if the issue persists without it

I do not have a router attached to the modem.

Modem-->Firewall[linux box]-->server[linux box]

That's my setup.


Harddrive
Premium
join:2000-09-20
Norwich, CT

ok....

on a more serious note, you should probably go outside to your NID. open it up and you'll fine a small grey connector device in there (on the right hand side). its probably 2 1/2" x 1" x 1". take off all the connections to it. pry off the back of it and remove the henwey inside there.
--
I've come here to chew bubblegum and kick ass and i'm all outta bubblegum.

wartsolio

join:2009-10-27
Right-o. About 2.5 lbs., right? How do you propose I remove a measurement of weight from my NID? Slimfast?


Harddrive
Premium
join:2000-09-20
Norwich, CT
»Residential Install with PICTURES!!!!!
--
I've come here to chew bubblegum and kick ass and i'm all outta bubblegum.

wartsolio

join:2009-10-27

1 edit
*faints*

daveinpoway
Premium
join:2006-07-03
Poway, CA
If AT&T says that you have a line filtering problem, perhaps one (or more) of your filters has failed.

Do you have any extra filters that you can try substituting for the ones that you are presently using?
-
Forums » US Telco Support » AT&T » AT&T NortheastNew Haven area DSL Down? Updated: Modem somehow changed »
« bad new 2wire firmware push?  


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