Topic 'ZipZoomFly return policy?' in forum 'General Questions' - dslreports.com http://www.dslreports.com/forum/ZipZoomFly-return-policy-23250354 en Thu, 09 Feb 2012 20:00:31 EDT Thu, 09 Feb 2012 20:00:31 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23292802 http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23292802 Wed, 04 Nov 2009 19:38:40 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23292341 said by fartness:

Why should I have to pay a restocking fee on a defective notebook? Should I tell them ok, and then dispute the charge once my money is in my account?
Are you insane? You're talking about letting them refund your purchase minus 15%, then disputing the charge so you get an additional full refund? I hope you do it and go to jail for fraud.
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]]> http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23292341 Wed, 04 Nov 2009 18:21:36 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23292154
They said they can either:
1. Send it back to me
2. Send it to ASUS for further testing
3. Refund my purchase, but charge a 15% restocking fee.

I don't like either of those options. Why should I have to pay a restocking fee on a defective notebook? Should I tell them ok, and then dispute the charge once my money is in my account?]]> http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23292154 Wed, 04 Nov 2009 17:43:07 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23271360 said by fartness:

It doesn't say shipped to you
1. (by ZZF's warehouse) or
2. (by UPS)

It just says shipped to you.

If it takes 29 days for them to ship it, then I only get 1 day to decide if I should return it or not.
That is 100% correct. You won't win on that issue as "shipped" to you is not when you "received" it. They shipped it, you received it and that is pretty simple that you have waited too long. UPS or FedEx is only a carrier for ZZF. They have a Shipped Date and a Delivered Date in their system to prove when you received it.

When you receive a shipped item, that is not the shipping date unless you paid for instant same day delivery or you picked it up the same day at a "will call" location.
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Chargebacks almost always work and I would highly recommend that the OP give it a try.
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irc.removed.us - #dslr]]> http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23269781 Sat, 31 Oct 2009 07:55:11 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23269656 said by fartness:

We can agree to disagree. I'm better off disputing it with my credit card.
Oh I see so you want to pay interest and finace charges as well since the policy is B&W FROM TIME SHIPPED to you, NOT when you got it. So likely you will not win.

And likely had to check box... I read TOS before order accepted where also stated.

And if a major propbem why couldn't you get in back in 3 weeks (21 days)??? (the most time it likely took to get to you even coast to coast)
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]]> http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23269656 Sat, 31 Oct 2009 05:36:00 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256711 http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256711 Wed, 28 Oct 2009 18:53:02 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256696 http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256696 Wed, 28 Oct 2009 18:49:34 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256693 said by fartness:

It doesn't say shipped to you
1. (by ZZF's warehouse) or
2. (by UPS)

It just says shipped to you.

If it takes 29 days for them to ship it, then I only get 1 day to decide if I should return it or not.
If it takes 29 days in transit (because you live so far out), yes, you only have 1 day to decide.
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If it takes 29 days for them to ship it, then I only get 1 day to decide if I should return it or not.
YUP......
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2. (by UPS)

It just says shipped to you.

If it takes 29 days for them to ship it, then I only get 1 day to decide if I should return it or not.]]> http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256550 Wed, 28 Oct 2009 18:20:33 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256528 http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256528 Wed, 28 Oct 2009 18:17:16 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256496 http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256496 Wed, 28 Oct 2009 18:12:40 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256492 said by fartness:

I see it as shipped to [you] me by UPS to my door.
The date it was shipped to you by UPS, not the day it got to your door. There would be X days in between and be too ambiguous.
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I see it as shipped to [you] me by UPS to my door.
What?

Shipped to you doesn't not mean received by you.
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Those two are different.]]> http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256459 Wed, 28 Oct 2009 18:06:08 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256453 said by fartness:

Their return policy page has different wording than their RMA form page.
RMA Request Form


A Return Merchandise Authorization (RMA) number issued by ZipZoomfly must accompany all returns, and be obtained no later than 30 days* from the date the product was shipped to you.

Shipped to you means, again, when it left the warehouse. They shipped it to you on that date.
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Black Friday Ads]]> http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256453 Wed, 28 Oct 2009 18:05:09 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256417 http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256417 Wed, 28 Oct 2009 17:58:18 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256286 said by fartness:

They said my RMA is rejected because it's 30 days from when
they ship it, not 30 days from when I receive it. Their RMA form says 30 days from when it's shipped to you which can be interpreted as 30 days from when I received it.
Nope, that's strictly interpreted to me as 30 days from when it left their warehouse, not when you got it, the same interpretation as above, in my previous post.
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Black Friday Ads]]> http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256286 Wed, 28 Oct 2009 17:27:12 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256240 they ship it, not 30 days from when I receive it. Their RMA form says 30 days from when it's shipped to you which can be interpreted as 30 days from when I received it.]]> http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23256240 Wed, 28 Oct 2009 17:16:54 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23251665 http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23251665 Tue, 27 Oct 2009 21:46:47 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23251643 http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23251643 Tue, 27 Oct 2009 21:43:33 EDT Re: ZipZoomFly return policy? http://www.dslreports.com/forum/Re-ZipZoomFly-return-policy-23251615
CDR/RW Media | Digital Camera & Accessories | Projectors | Camcorders | Notebooks | Controller Cards | Open-Box Products | Opened DVD-R/RAM/RW Media | Opened Software | Printer & Accessories | Projectors/
Lamps & Accessories | Refurbished Products | Server & Server related products |
Handhelds/PDAs/GPS | Special Order Items

* NO REFUNDS are accepted for any items in these categories.
* Products that are defective can only be returned for repair/replacement.
* Arrangement for a return must be made within 30 days from the date the item is shipped.
* All returns must also follow the return procedures mentioned in the 30 day return period section
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What is it for netbooks? It looks like 30 days, but they are telling me 15 days. The netbook I bought from them has way too many problems. I'd rather buy something else.

I paid with my HSBC credit card, I could dispute it, right?

I see 30 days for notebooks...]]> http://www.dslreports.com/forum/ZipZoomFly-return-policy-23250354 Tue, 27 Oct 2009 17:43:50 EDT