said by tmc8080:this is of no surprise.. the true advocates of FTTP/FIOS are all but GONE from the company. sales have been mixed at best and the wireless division has been carrying the company for 5 of the last 6 years (according to internal numbers). while VZ ponders what to do, they layoff workers, circle the wagons, and... GULP, COMPETE ON BOTTOM LINE PRICING (more often where competition lives than not)!
i'm not concerned about Cali, but watch very carefully what happens in NY and PA.. this will tell the story of whether VZ feels it bit off more than it can chew with FIOS in terms of expenditures vs ROI. while I'm not one to spin this negatively, there are going to be tea leaf readers out there who will say that Verizon is having trouble acquiring subscribers for FIOS products, particularly FIOS-TV. This shift may mean Verizon must be taking a bath in ROI of triple play and or phone/broadband dual play subscribers. The FIOS voice-aka freedom package doesn't compare well to cable-voip (aka digital voice with lots of calling features included vs 3-4 for vz not to mention damaging taxes/fees). So, what to do?
Honestly, there are no good answers except to say, HONOR & MAXIMIZE it's current commitments... and key to this will be the northeast.. NY, NJ, PA (as well as very dense deployed regions in its footprint). IMO, their current campaign isn't convincing.. maybe for fast food, but not FIOS. FIOS needs to market head-to-head and spell out exactly why the FIOS products are better (and if they're not-- be courageous enough to CHANGE THEM!) than the competition and prove it.. and they can only do that on certain aspects, until it's a complete package, customers will be missing. FIOS is just getting around to having it's local news channels startup in each franchise zone.. what, 6 years after initial deployment? As I've repeated time and again.. if this company keeps moving too slow to do the things they're supposed to do.. they begin to suffer from MCI-Worldcom disease/curse.
Well stated, and I agree. In addition, Verizon needs to rethink and revamp its entire customer service and billing departments. There is far too much frustration being endured with simple ordering and questions about service, and far too many erroneous billing reports as well.
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