fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | said by ajax25:comcrap bringing up the rear, right where they belong. Yup!
..and your post, if you don't mind me saying, is a classic example as to why a polls don't ALWAYS tell the real tale.
I notice you're in NJ.. you hear lots about that area as being bad - in fact, a lot of areas on the east coast seem to be bad. However, here in MN, the service is actually pretty rock solid and you hear very few complaints about on going problems.. you usually get those fires that have to be put out which is a normal part of running a network. As a former tech, modem calls were the rare call for me.
But, as for the poll... Comcast is a nation wide company like most of them.. when someone out hear reads about a bad poll they may say "why's that?? the service is fine".. people in NJ are saying "Right on.. they suck"... both statements are true..
Does the poll measure the company? maybe... possibly.. okay... but, does it give the consumer across their reading base accurate depictions? ... not really. Example... Verizon in the east may be good.. but Verizon in CA sucks rocks. |
fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | .. you aren't getting it... ComCAST (cute bitchy names are, well, immature.. but thanks) The survey didn't specifically state where the participants were polled.
Polls, as Penn & Teller say, are BullShit. You give me a question, give me a desired result, and I can EASILY get you the numbers you want. Even with out trying, I can go out and take the survey and the results will generally be different each time taken.. now with that said, Comcast is a large provider and is bound to have lower numbers on that fact alone.
Each provider polled are not equal. (This is generally true in any survey taken) ... You have people taking polls that are not always answering with out bias towards the question asked.
You could have got a customer that may be generally pleased with a provider of any sort and just had a recent missed appointment.. no matter how happy that person is with their line up, speeds, price, etc.. they're likely due to human emotion, will rank their provider low for one incident on unrelated items.
I'm not going to say that comcast doesn't deserve lower marks, becuase in some areas they simply do. However, what I WON'T defend are people that buy into polls as something "scientific".. they're just not. The poll itself may be "scientifically designed" however the people taking them are pretty much flawed.
I'm not going to sit here and go into the science behind polling and the people taking them - but it's pretty well known, to those people that are intelligent enough to look past personal emotion, that polls are often and usually skewed on many levels. |
