http://www.dslreports.com/forum/Completely-opposite-view-on-costumer-service-23255809 en Fri, 10 Feb 2012 14:38:31 EDT Fri, 10 Feb 2012 14:38:31 EDT http://www.dslreports.com/forum/Completely-opposite-view-on-costumer-service-23255809
The costumer service reps have a sheet of paper in front of them, with a list of questions that they run down when you describe a particular problem. Often times these questions have only a vague connection to the problem (For example, I had a problem with latency. They asked me to ipconfig, which was useless, as I already knew the information required.)

I've found that if you truly need help, call in and describe the problem, then ask for a tech to come to your house as soon as possible. ]]> http://www.dslreports.com/forum/Completely-opposite-view-on-costumer-service-23255809 Wed, 28 Oct 2009 16:00:20 EDT