I had five trucks roll on my apartment on the northside and spent 4 HOURS on a teleconference with the data operations center and line maintenance people because of congested throughput and inability to sustain constant DSL speeds. Even the data operations people at AT&T admitted that the local nodes that all internet traffic went through were all both highly latent and timing out on connections. Further analysis revealed that there was very little buffering going on in the network and my data was being dropped. 5 technicians verified my line connection was good. My network redback had a low load and usage. My port was cut and changed at the CO. In the conference call (again nearly 4 hours long) AT&T basically admitted to me they couldn't manage their network. Funny things is - the guys in data ops saying this aren't used to talking to customers and were quite frank in admitting where the problem seemed to be.
Funny things is - the guys in data ops saying this aren't used to talking to customers and were quite frank in admitting where the problem seemed to be.
That is precisely why engineers are not usually allowed to talk to customers.
-- History does not long entrust the care of freedom to the weak or the timid. -- Dwight D. Eisenhower The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants. -- Thomas Jefferson
Kidding....
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