harryhoudini
join:2003-02-05
Los Angeles, CA
| [Rant] ANS Gear Paintball
So I decide to go with ANS Gear (www.ansgear.com) after researching paintball retailers. They seamed okay at the time.
I will spare you the long story. I have placed three orders with them the last two months totaling about $500. Two times they mistakenly sent me the wrong item. Based on this last one I was a little pissed and thought some compensation was in order. All within reason though.
I e-mail and then call them up to let them know what happened. I actually liked the barrel they sent me and felt it would not hurt to have a back up. I still need the correct one though so I thought I would just buy it. I also wanted to make things easy on me as I hate returning stuff. So I tell the guy my intention but indicate I do expect some type of discount on the new barrel purchase given the two mistakes and inconvenience it caused me. What did he offer? Free shipping.
I told him that was not good enough given that my order qualified for free shipping because it was over $100. so it was free in the first place had they gotten it right. Not to mention that they would have shipped the exchange to me with free shipping as well. They also were going to reimburse me for the return shipping. All I was looking for was the free shipping which in my opinion is a given and a $10 discount as compensation. He said free shipping is all he can do.
What kind of idiotic business decision is this? So I decide to return the item for replacement. They are out the additional purchase I was going to make. So the guy tells me to send it back via US mail because it is cheaper for them. Never mind that I work long hours and the post office closes at 5:30pm. I told them FedEx or UPS open till 7:00pm but they said they cost too much. So I have to do all the legwork to fix their mistake?
Now, they are going to reimburse me about $5 for the return shipping, spend about another $5-$10 to send me the exchange. How hard would it have been for them to simply discount $10 of the price of the item and send it free shipping? It would have been a few bucks more but at the same time they made a new sale.
Am I out of line here? |
|
Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
clubs: | if you payed by credit card
call the place were you got the item
tell them you will call the credit card company if they do not get it fixed |
|
harryhoudini
join:2003-02-05
Los Angeles, CA
| Wish I could. I actually work at the credit union my card issued at. If I dispute the charge I am actually hurting my credit union and not really impacting ANS Gear.
Since the amount is only about $50, they likely would eat up the cost. Costs them more money to process the dispute through Visa. ANS would not be impacted in anyway. |
|
Technogeez
Gone but not forgetting
Premium
join:2007-01-20 | reply to harryhoudini
They're paying for the return -- so you're out no money, just a little time.
If you don't like it, shop somewhere else... that's the freedom of the marketplace!
--
Read your contract and TOS before signing anything. |
|
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to harryhoudini
said by harryhoudini  :Wish I could. I actually work at the credit union my card issued at. If I dispute the charge I am actually hurting my credit union and not really impacting ANS Gear. And get placed in a blacklist that people that do chargebacks get put into. might hurt your credit rating too.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
|
harryhoudini
join:2003-02-05
Los Angeles, CA | No sure about that. Where did you hear that? |
|
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ | reply to harryhoudini
Exactly why i hate buying online.
other peoples screwups that cost you money.
the frustration in dealing with shipping companies.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
|
harryhoudini
join:2003-02-05
Los Angeles, CA
| reply to Technogeez
said by Technogeez :They're paying for the return -- so you're out no money, just a little time. If you don't like it, shop somewhere else... that's the freedom of the marketplace! Yeah looking for another place currently. Need to get a harness for a new tank I purchased. Through them too. That was going to be my next purchase before things went sour. |
|
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to harryhoudini
said by harryhoudini :No sure about that. Where did you hear that? in one of the other credit card threads a while back.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
|
harryhoudini
join:2003-02-05
Los Angeles, CA | Been a banker for about 15 years and I have never heard of that. Then again credit cards are not my specialty. I am not sure how they would do that though. |
|
Mr Neutron
Hopped up on what you mopped up
Premium
join:2005-05-30
Gorham, ME
| reply to dvd536
said by dvd536 :said by harryhoudini :Wish I could. I actually work at the credit union my card issued at. If I dispute the charge I am actually hurting my credit union and not really impacting ANS Gear. And get placed in a blacklist that people that do chargebacks get put into. might hurt your credit rating too. Can you please throw us a link that explains how chargebacks affect one's credit rating?
I take a keen interest in the data that comprises my FICO score and have never heard of chargebacks being a factor in how good your credit is/isn't.
Not saying it's not possible, just that it's a new one on me.
--
"I thought he was a piñata."
--Winner, Worst Legal Defense Award |
|
hitachi369
Embrace Your Rights
Premium
join:2001-10-03
Grand Rapids, MI | One way it could is if the charge was legitimate, once you do a charge back you are no longer paying for said good or service. The company could then report you if payment is not made. |
|
harryhoudini
join:2003-02-05
Los Angeles, CA
1 edit | Sorry, I still disagree. In all the time I have had people pull credit reports I have not once seen this show up.
Anyways, this is off topic. |
|
Gbcue
E.I.T.
Premium
join:2001-09-30
Santa Rosa, CA
clubs:
 ·T-Mobile US
 ·Skype
 ·Dreamhost
 ·Comcast
 ·AT&T U-Verse
| reply to harryhoudini
said by harryhoudini :Wish I could. I actually work at the credit union my card issued at. If I dispute the charge I am actually hurting my credit union and not really impacting ANS Gear. Since the amount is only about $50, they likely would eat up the cost. Costs them more money to process the dispute through Visa. ANS would not be impacted in anyway. Next time, and all subsequent times, use a credit card.
--
My BLOG!
Black Friday Ads |
|
hitachi369
Embrace Your Rights
Premium
join:2001-10-03
Grand Rapids, MI
·AT&T U-Verse
| said by Gbcue :said by harryhoudini :Wish I could. I actually work at the credit union my card issued at. If I dispute the charge I am actually hurting my credit union and not really impacting ANS Gear. Since the amount is only about $50, they likely would eat up the cost. Costs them more money to process the dispute through Visa. ANS would not be impacted in anyway. Next time, and all subsequent times, use a credit card. Credit card companies eat the charges for smaller amounts verses going though the cost of a lengthy dispute process. That is what the poster is talking about.
said by harryhoudini :Sorry, I still disagree. In all the time I have had people pull credit reports I have not once seen this show up. Anyways, this is off topic. Filing a dispute doesn’t remove your requirements to satisfy your obligations with the merchant. If you owe them money, you may still win your dispute but you still would owe the merchant legally.
--
STOP THE NSA WIRETAPS
They who would give up an essential liberty for temporary security, deserve neither liberty or security
~Benjamin Franklin |
|
harryhoudini
join:2003-02-05
Los Angeles, CA
| reply to harryhoudini
Well, I sent ANS Gear two e-mails already regarding this topic and not a single response yet. That is bad service. I also filed a complaint with BBB but I know that does not do anything. I did find about 7 other complaints on there about them.
Since I did not send the barrel back with a confirmation of receipt, I am now worried I will be out the barrel. They may say they never got it. Wish I could have found a place locally to go to. Would have saved me the hassle. |
|
harryhoudini
join:2003-02-05
Los Angeles, CA | reply to hitachi369
Like I said, this is going off topic but for those that want to read up.
»usa.visa.com/download/merchants/···uide.pdf |
|
beerbum
Premium
join:2000-05-06
| reply to hitachi369
said by hitachi369 :One way it could is if the charge was legitimate, once you do a charge back you are no longer paying for said good or service. The company could then report you if payment is not made. how exactly would this be possible? unless you signed or filled out a _credit_ agreement with the merchant, there is no way that they can report a charge-back onto your credit report..
they may be able to convince a D.A. to press theft / fraud charges (highly unlikely), but report to a Credit Reporting Agency? again impossible unless you signed a credit agreement with them.
lastly, I know of no credit card company that will report a charge-back to a CRA.. |
|
harryhoudini
join:2003-02-05
Los Angeles, CA | Off topic; But I agree. |
|
harryhoudini
join:2003-02-05
Los Angeles, CA
| reply to harryhoudini
Update: So I have a game this Saturday and needed a harness for the new tank I purchased. I called a few local shops and also visited a few. None of them had it. So I then went online and tried a few different online shops, when I was checking out I saw they were on the east coast and estimated shipping items within 24-48 hours. They also charged extra for out of state orders.
Well, given my predicament I decided to order one more time from ANS Gear. Ordered the pack I need, the barrel I also need and a paintball caddy. I put in the notes to double-check my order because there have been three prior mistakes.
Well I get the shipping notification from them this morning. Guess where they sent my order? They sent it to Texas. I am in Los Angeles. What kind of idiots do they have working there?
I never got a response to my e-mail complaints I sent before either. I filed a BBB complaint as well. I am going to call in today and escalate to a supervisor. That makes four orders so far and three of them with mistakes.
Also, when I went through chat to check on the status of my return, the guys says, "yeah, it should be here". He did not want to get off his ass and check to see if they did get my return. I asked him to check because I need the barrel to arrive before Saturday. His response was, "Yeah, we will ship out a replacement barrel. Our mistake so we will fix it.". How did that confirm they got the barrel I sent? For all I know I wont have the replacement barrel or the barrel I ordered by Saturday. |
|
