Does my current line stats look ok? in AT&T U-verse http://www.dslreports.com/forum/r23273357 en Tue, 09 Feb 2010 18:53:51 EDT Tue, 09 Feb 2010 18:53:51 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23617658 monello : A uverse tech came and just replaced the filter on the gateway when i pointed out to him that the jack was loose in the female portion of the filter. When I asked him about the coax filter he said that they were not available to his garage as of yet and are reserved for garages that service high executive accounts. He said sometime this year they should have them. I emailed Matt from uverse care to see if ther is a way to get those filters to the garages to avoid the wait. Lets hope theres a way since this should help alot of us with minor interference on our coax lines.]]> http://www.dslreports.com/forum/remark,23617658 Sat, 09 Jan 2010 21:32:16 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23617595 monello : We just got contacted by Matt from uverse care and said that the filters in the picture that I posted only help with minor interference, not major interfernece. He also asked if the tv & internet were causing any problems. We told him that they were "ok" but the phone is what is causing the problem we're experiencing which is blips of static. This is the same with a cordless and corded phone as well. We tried to reboot the modem to see if it helps and it doesn't make any difference. We experience this when it is extremely cold outside as in winter or if it is very rainy/wet outside as in summer. Just waiting for a response from Matt if he can setup a appointment for a tech to come out and install one of the coax filter to help with the interference.]]> http://www.dslreports.com/forum/remark,23617595 Sat, 09 Jan 2010 21:19:20 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23578231 monello : I believe this is the answer to the interference issue on our line. I found this here on the Uverse forums. Here is the link:»U-Verse Voice Common Problems and Limitations and also a picture is attached. If you could set this up to be installed on our line that would be great. An email was sent to you via uversecare with the info you should need. Thanks.
Click for full size
]]> http://www.dslreports.com/forum/remark,23578231 Sat, 02 Jan 2010 12:33:01 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23408359 monello : We are not having the same issue, but now we hear blips of static while talking on the phone. Everything else is perfect, but since we were out of ALL of Uverse for two straight days going on three this past month we are reluctant to have a tech come here again. The first tech who caused the issue ruined it for everyone else. Especially since the other techs couldn't find what the issue was. Thanks for the feedback for the idea that I had it was just a thought when browsing online while looking for Christmas gifts. We will just deal with the minimal static we hear which is not that tragic as service interuption of all the triple-play services. If it gets worse or changes intensity then we will contact support again. Thanks for your dedication and support to Uverse customers, we appreciate your concern for quality exceptions to be resolved. You deserve kudos for your exceptional efforts on Uverse issues.]]> http://www.dslreports.com/forum/remark,23408359 Sat, 28 Nov 2009 23:37:20 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23407064 mmay149q :
said by monello See Profile :

Just wondering if this would help remove interference from my line. I was thinking of putting it somewhere either before the outside splitter or inside before the modem. Not sure if it would work. Its a long shot but just brain-storming. I'm up for any suggestions.
I would not suggest doing this, doing so would probably either

A.) Cause your modem not to sync.

B.) Cause you to have more problems than help.

C.) Cause you to have intermittent drops in sync.

If you are still having issues just let me know and I will continue to work on your issue until a resolution. I take pride in my Signature below, and I don't believe in leaving a customer unhappy.

Thanks, Matt

U-verse Tier II Technical Support.
--
I'm an AT&T Employee dedicated to phenomenal customer service! Don't believe me? Check out my kudos! »/profile/1626573
»How to Contact Tier 2 agents Hours 12PM - 9PM CST.]]> http://www.dslreports.com/forum/remark,23407064 Sat, 28 Nov 2009 16:32:22 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23405064 monello : Just wondering if this would help remove interference from my line. I was thinking of putting it somewhere either before the outside splitter or inside before the modem. Not sure if it would work. Its a long shot but just brain-storming. I'm up for any suggestions.
]]> http://www.dslreports.com/forum/remark,23405064 Sat, 28 Nov 2009 00:26:37 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23386363 monello : Our line was upgraded to the 12Mbps/2Mbps 3 days ago. This was tested from the naperville WOW server here on speed test page.
Download Speed: 11.548 Mbps (11548 kb/sec transfer rate)
Upload Speed: 1.456 Mbps (1456 kb/sec transfer rate)
Monday, November 23, 2009 9:13:48 PM]]> http://www.dslreports.com/forum/remark,23386363 Mon, 23 Nov 2009 22:20:03 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23368893 monello : Here is a tweak test link from tonight:»/tweakr/block:···a=normal

Here is a WOW speedtest:
Download Speed: 5.774 Mbps (5774 kb/sec transfer rate)
Upload Speed: 0.945 Mbps (945 kb/sec transfer rate)
Friday, November 20, 2009 3:25:51 AM

I can't and will not complain anymore as good/best as it gets. ;)]]> http://www.dslreports.com/forum/remark,23368893 Fri, 20 Nov 2009 04:24:19 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23368858 monello : Btw: I promised everyone I would post a new line analysis. Here is the link.»adslm.dohrenburg.net/tools/db-li···ink=1041

I know there is still some interference. After what we went thru for the past two days......I'll live with it....Case closed.... :D]]> http://www.dslreports.com/forum/remark,23368858 Fri, 20 Nov 2009 03:53:47 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23368848 monello : BTW: My Current Line Stats...Much Better. Lower Attentuation.

DSL Down Up
Current Rate: 25208 kbs 2040 kbs
Max Rate: 55783 kbs Not Available
Current Connection:
Current Noise Margin: 25.0 dB Not Available
Current Attenuation: 15.0 dB Not Available
Current Output Power: 14.1 dBm -16.8 dBm

I now have 23ms of ping to Chicago server,zero packet loss,and line jitter of only two. Which goes for a score of Grade A on speedtest.net.]]> http://www.dslreports.com/forum/remark,23368848 Fri, 20 Nov 2009 03:44:47 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23368842 monello : Tech came on 11/18 said coax was fine and also that the tier2 tech people were crazy for assuming the coax needs replacement. He installed a new lightning arrestor that made the gateway go to red service and broadband lights for two day with a total of 2 premise techs and 3 outside line techs who didnt resolve the no service for all Uverse. Tonight I got fed up with this fiasco so I tested all the coax cable for continuity with a coax tester. All tested Good. Then I checked the customer side of the NID and gave the wires a slight pull and the solid blue wire came off. I then stripped to new wire and secured it to the splitter, Now after two days about to go on three days we now have Uverse back. THE END ]]> http://www.dslreports.com/forum/remark,23368842 Fri, 20 Nov 2009 03:38:23 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23357192 monello : How about the rx gain, is 6.0dbm better than 26.0? ]]> http://www.dslreports.com/forum/remark,23357192 Tue, 17 Nov 2009 23:25:55 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23343310 monello : I do recall now that with the old comcast cabling/service our internet/phone would go out for hours. Maybe all the inteference the uverse RG/modem is now dealing with in the cabling(coax) could of been the reason. It could be a prolonged issue with the coax that is just getting recognized now. But, even if the coax was still good I still would of switched to ATT Uverse since our phone has always been ATT pots except for that brief interlude of trying out CC.]]> http://www.dslreports.com/forum/remark,23343310 Sun, 15 Nov 2009 02:43:01 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23343292 monello : One thing that I hope the new coax fixes is the delay both the STB
have when changing channels up/down which stops for about 3-5 seconds at most and then rapidly run thru all those delayed channels to wind up where it should of been those 5-10 seconds ago. I will keep everyone posted once they come do the coax changeover and will post the new results.....hopefully near to interference free on all counts. I'm hoping for the best outcome here.]]> http://www.dslreports.com/forum/remark,23343292 Sun, 15 Nov 2009 02:24:39 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23343277 monello : If it is in turn the coax that is causing the interference than it can be said that either the comcast cabling that the premise tech "reused" was not compatable with uverse, or that in order to install uverse w/o any issues that new RG6 should of been installed in the first place instead of trying to save time and reusing comcast's cabling which effectively caused the uverse issues. I guess it could be said that comcast and ATT do not mix well all the way down to the cable wire itself. :D]]> http://www.dslreports.com/forum/remark,23343277 Sun, 15 Nov 2009 02:10:17 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23343165 monello : I just emailed uversecare to setup dispatch. Thanks for coming thru and contacting Matt. At least the test got performed and we know that it should be the coax that is the culprit. Kudos is deserved for the both of you. Thx.]]> http://www.dslreports.com/forum/remark,23343165 Sun, 15 Nov 2009 00:55:51 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23342613 btur389w : Check your email. :)]]> http://www.dslreports.com/forum/remark,23342613 Sat, 14 Nov 2009 21:30:47 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23342601 ILpt4U : Matt does usually know his stuff =)]]> http://www.dslreports.com/forum/remark,23342601 Sat, 14 Nov 2009 21:23:28 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23342590 btur389w : Monello, Matt has the weekends off, and the email you sent with your contact information was received after he got off last night. i have tried contacting him to find out what his theory was, but he has been unreachable as of yet. i will keep looking and try to figure out what his idea was, but in the mean time, to answer your question, the 14.1 Dbm is well within the tolerances of Uverse.
--
If you have any questions or concerns, please feel free to email us at uversecare@att.com.
Our goal is to provide you Excellent Customer Service. Hours: Tu-Sa 12-9 CST]]> http://www.dslreports.com/forum/remark,23342590 Sat, 14 Nov 2009 21:20:19 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23342563 ILpt4U : Unless you have the RG/Modem synced at the NID, there is no test that any agent can run remotely to say for sure that a bridge tap is inside or outside.]]> http://www.dslreports.com/forum/remark,23342563 Sat, 14 Nov 2009 21:12:26 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23342540 monello : I got notified by the tier2 tech and he said thru email there was some test he wanted me to do to be 100% sure that the bridge-tap was not in the house. He was supposed to call me today to tell me what to do, but did not contact me today. I guessed maybe he probably wanted me to isolate the phone system, so thats what I did from what I know about adsl systems. Maybe that wasn't the procedure but I did what made sense to troubleshoot the issue. One question though, why did the rx gain go from 26.0dbm to 6.0dbm and output power went down to 14.1 dbm as well. Is this less power characteristic of vdsl2?]]> http://www.dslreports.com/forum/remark,23342540 Sat, 14 Nov 2009 21:05:29 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23342352 ILpt4U : The change in attenuation might be the switch from VDSL(1) to VDSL2.

Your sync rates of 25208 down/2040 up is an indication that you have been put on VDSL2 instead of VDSL(1) which synced/sunc? @ 25216 down/2048 up.

VDSL2 is not the same as pair bonded. VDSL2 can be pair bonded, but for now typically is not.

In all honesty, unless the T2 agents are still showing a bridge tap on the line, I'd let it go at 25208 down/2040 up. That is the typical user profile...]]> http://www.dslreports.com/forum/remark,23342352 Sat, 14 Nov 2009 20:10:44 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23342325 monello : I isolated the my uverse system without having the phone line connected, just ethernet, digital tv,and retrained the modem. I also did yet another analysis test from dohrenburg. Here is the link: »adslm.dohrenburg.net/tools/db-li···ink=1025
There is not much of a difference there is still inteference and 18.0 dbm of attenuation, so I believe that it is either the install itself (coax) or the line from the pole. The Uverse installer said he saw interference and that the drop needed to be redone. Lets hope for the best and see if there is a resolution.]]> http://www.dslreports.com/forum/remark,23342325 Sat, 14 Nov 2009 20:03:45 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23339769 monello : I performed another test with dohrenburg and it now says my line is using the pair bonded profile instead of the default vdsl profile. I know pair bonded is better, but I am getting less rx power gain. I used to have 25.0 rx gain now I have 6.0 rx gain plus 18.0 dbm of attenuation. I contacted uverse care and they said that the bridge-tap might be in the house. Now they will be charging me for this...?

»adslm.dohrenburg.net/tools/db-li···ink=1018 ]]> http://www.dslreports.com/forum/remark,23339769 Sat, 14 Nov 2009 03:02:44 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23326766 monello : I just copied this from my statistics /mdc page for my modem. My attentuation went up for some reason. If they fixed my line and removed the brigde-tap wouldn't it go down instead of up?

DSL Down Up
Current Rate: 25208 kbs 2040 kbs
Max Rate: 57748 kbs Not Available
Current Connection:
Current Noise Margin: 26.0 dB Not Available
Current Attenuation: 18.0 dB Not Available
Current Output Power: 14.3 dBm -14.8 dBm]]> http://www.dslreports.com/forum/remark,23326766 Wed, 11 Nov 2009 16:24:09 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23317168 monello : I just sent a comment to dohrenburg with the link to my line analysis. The tech just came today to I assume remove the bridge tap. I am still getting interference on my line. I am hoping this fixed the phone issue though. We shall see. Here is the new test link.
»adslm.dohrenburg.net/tools/db-li···ink=1008]]> http://www.dslreports.com/forum/remark,23317168 Mon, 09 Nov 2009 20:44:35 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23315467 mibrnsurg : No I meant send a comment at Dohrenburg and Robert there will find what the interference is caused by. I had interference on 3 frequencies that corresponded to 760 WJR
AM and 800 CKLW AM here in metro Detroit w/o any problems caused by this. ;)

Chris]]> http://www.dslreports.com/forum/remark,23315467 Mon, 09 Nov 2009 15:30:07 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23312908 monello : I just sent a response to uversecare@att.com and will see what they say tomorrow. Also, on Saturday they sent a premise technician instead of a line tech as they promised they would. He said he would put in a ticket for a bridge-tap removal. Lets hope it happens Monday as the premise tech advised. ]]> http://www.dslreports.com/forum/remark,23312908 Mon, 09 Nov 2009 02:15:35 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23310396 mibrnsurg : Well, did you reply and tell him how close you are to the VRAD? If so you should have gotten an email explaining what that interference in red at the top looked like AM radio stations interfering at those tones 720-1518 Khz. ;)

Chris]]> http://www.dslreports.com/forum/remark,23310396 Sun, 08 Nov 2009 14:26:45 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23308829 monello : I found this tool to check my vdsl modem for interefernce.
Here are my results:»adslm.dohrenburg.net/tools/db-li···link=563]]> http://www.dslreports.com/forum/remark,23308829 Sun, 08 Nov 2009 01:27:09 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23289714 Tanshin : Yeah a bridge tap could very well do that

And that is definitely not what is happening to us. I'll have to look into my stuff more.]]> http://www.dslreports.com/forum/remark,23289714 Wed, 04 Nov 2009 10:57:47 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23287794 monello : Digital-tiling is that sound of like a repetitive rolling of the person's voice on one word, its annoying. If you remember the late 80's tv commercial digitally-animated character "max headroom" when he talked they would intentionally roll his words. Thats what the other person on the line sounds like.

FYI: I got a response from uverse care they are saying there is a bridge-tap on the line when they did the drop. They said that needs to be removed which they think it is causing this issue.]]> http://www.dslreports.com/forum/remark,23287794 Tue, 03 Nov 2009 22:53:33 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23287012 Tanshin : No, nobody pressed a number. It happens on both ends (we hear it sometimes, they hear it sometimes).

What is DTMF detection?]]> http://www.dslreports.com/forum/remark,23287012 Tue, 03 Nov 2009 20:22:42 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23286397 joako :
said by Tanshin See Profile :

Just out of curiosity... when you say tiling, what exactly do you mean.

I've noticed on some calls we will get an occasional beep like as if somebody pressed a number key. It's very loud and annoying...
If it is exactly like the pressing # then something has bad DTMF detection (or someone did press #)
--
PRescott7-2097]]> http://www.dslreports.com/forum/remark,23286397 Tue, 03 Nov 2009 18:31:51 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23283600 Tanshin : Just out of curiosity... when you say tiling, what exactly do you mean.

I've noticed on some calls we will get an occasional beep like as if somebody pressed a number key. It's very loud and annoying...]]> http://www.dslreports.com/forum/remark,23283600 Tue, 03 Nov 2009 10:09:20 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23282477 monello : I contacted uversecare@att.com with this message:

I am getting a recurrable digital - tiling effect on my phone while the other person is talking. This happens during every phone call at least once during the call, the longer the call it will happen at least another time. One concern is that when Uverse was installed the tech said the outside line installer had to come to redo the line since there was noticeable noise interference on his meter. This was never done. I feel this is where my above problem is coming from. Please reply back. Thanks.

I hope to get a reply soon.]]> http://www.dslreports.com/forum/remark,23282477 Tue, 03 Nov 2009 00:17:45 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23282246 monello : Just an FYI, That up/down is not my thorughput of my service. I just copied the info from my U-Verse statistics page on the \mdc page . My current service is 6016/768. I am just concerned about my attenuation for the most part. I do have a sort of digital tileing on my phone while the other person is talking which I think might be caused by the attenuation on my line, but I want to make sure before I start a service ticket with customer service.]]> http://www.dslreports.com/forum/remark,23282246 Mon, 02 Nov 2009 23:23:14 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23274868 mibrnsurg : His attenuation should be closer to 10-12 or so according to his other stats, so at 17.1 db, there is some undo interference on his line. ;)

Chris]]> http://www.dslreports.com/forum/remark,23274868 Sun, 01 Nov 2009 14:33:31 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23274734 sickwillie : I would think the lower the attenuation, the better.]]> http://www.dslreports.com/forum/remark,23274734 Sun, 01 Nov 2009 13:48:09 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23273962 dave006 : Your stats look good. Your Max rate indicates as ILpt4u stated, that you are close to your local VRAD.

The normal profile for your indicated distance would be: 25216 kbps down and 2048 kbps up

Since your up profile is showing 1920 kbps there is an indication that there is a possible source of inteference in your upstream band of the VDSL signal.

Your Attenuation is showing at 17.1 dB, I would expect it to be above 20-21 based on your other stats. Again this may indicate a source of interference in your upstream.

Dave]]> http://www.dslreports.com/forum/remark,23273962 Sun, 01 Nov 2009 09:43:09 EDT Re: Does my current line stats look ok? http://www.dslreports.com/forum/remark,23273365 ILpt4U : The Up Rate only being 1920 kbps/1.9 Mbps is a little concerning

Might be worth contacting one of the Tier 2 guys & have them run a couple of tests. From your Max Down rate being 60 Mbps, it can be assumed you are fairly close Loop Length wise to the VRAD, and therefore your up rate should be more than able to sync at the full 2048 kbps/2.0 Mbps]]> http://www.dslreports.com/forum/remark,23273365 Sun, 01 Nov 2009 01:26:45 EDT Does my current line stats look ok? http://www.dslreports.com/forum/remark,23273357 monello : DSL Down Up
Current Rate: 25216 kbs 1920 kbs
Max Rate: 60200 kbs Not Available
Current Connection:
Current Noise Margin: 25.5 dB Not Available
Current Attenuation: 17.1 dB Not Available
Current Output Power: 14.2 dBm -17.8 dBm
IP Bytes Packets Errors %
Transmit:8179766 12563 0 0
Receive:391282640 292118 0 0]]> http://www.dslreports.com/forum/remark,23273357 Sun, 01 Nov 2009 01:20:46 EDT