shabra9
join:2003-06-15
Columbus, OH
 ·WOW Internet and C..
| WOW Service
My Explorer 4250 unit broke down late Friday (10/30/2009). After going to the normal reset and reboot with WOW service, they told me that they would have to send out a technician. They then told me that it would be Wednesday (11/4/2009) before one could get to my house.
I have been with WOW for 5 years and have had no problems with them. This is the first time that I needed service, but waiting 5 days is unacceptable. That is very poor service. When the Time Warner guy comes around, I think that I will be leaving WOW. |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| said by shabra9  : This is the first time that I needed service, but waiting 5 days is unacceptable. That is very poor service. What wouldn't be poor service? What's acceptable to you? A couple hours after your call? The next day? You do realize you're not the only WOW customer, right? I'm sorry I just don't see how 5 days is really terrible. You could take it in to the local center if you want it faster.  |
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shabra9
join:2003-06-15
Columbus, OH
·WOW Internet and C..
| I repair jukeboxes and video game machines all over central Ohio. We service all machines within 24 hours. If they cannot be repaired they are replaced. In my business a 5 day waiting time for a repairman to show up would mean a lost of that customer. Would you wait in the winter for a furnace man to show up in 5 days ? I realize that a HDTV receiver is not as important as a broken furnace or waterline, but 5 days is way to much. A 48 hour timeline would be acceptable. |
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Inflex
join:2002-09-05 | So why didn't you negotiate a 48 hour timeline when you called? |
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shabra9
join:2003-06-15
Columbus, OH | reply to shabra9
They told me that was the fastest that they could get out to my house. |
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imrf
Premium
join:2002-06-06
Utica, MI | reply to shabra9
I'm sorry, but the only thing that has a quick turn-around time is the phone service. |
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shabra9
join:2003-06-15
Columbus, OH
·WOW Internet and C..
| reply to shabra9
I'm sorry if I sound out of line. If that is a normal turn around time for cable tv repair then that is the norm. It is frustrating that the service time is that long. I will file that information and hopefully there will not be another time that I need service. Thanks all for your responses. |
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The Joker
join:2003-08-01
00001 | Go to the local center it's faster. |
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corinthos
join:2007-10-09
| Lucky you only had 5. My dvr stopped working late last december and I was without it until jan 12th. I was going to cancel but they gave me showtime for 3 months when I called back to see if I could get it moved up. I think they did end up calling me a day or two before to see if they could do it that day but I was at work and they called me the day of. |
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