http://www.dslreports.com/forum/ATT-Elite-DSL-connectivity-issues-23277086 en Fri, 10 Feb 2012 20:22:49 EDT Fri, 10 Feb 2012 20:22:49 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23349780 http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23349780 Mon, 16 Nov 2009 16:02:37 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23327960
I've replied with Option 2 on our direct forum thread here: »AT&T Elite DSL connectivity issues

Please let me know if my answers need any clarification or whatnot, I appreciate the help! Please keep me posted on the open ticket.]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23327960 Wed, 11 Nov 2009 20:30:35 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23327891
I'm a bit confused by this part:
"The only request they really make is we don't make a 3-5+ day ahead appointment."

Perhaps I'm reading it wrong, but does this mean the appointment will need to be made 5+ days ahead or less than 3 days ahead?]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23327891 Wed, 11 Nov 2009 20:15:02 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23327643 http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23327643 Wed, 11 Nov 2009 19:24:45 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23321798 said by JKLionheart:

So it seems the conclusion is that I'm NOT able to test whether the problem w/ my line's SNR is my house's wiring or coming from the street.
You can still test yourself without the test jack its just not as easy
You have a station protector it has the cable from att and any cables that connect to the wall jacks inside the house

To test you would need to disconnect any cables that connect to the wall jacks inside the house and connect the modem to the cable that comes from att

In the image below the red, green, black and yellow wires connect to the wall jacks inside the house
The thick black cable at the bottom is the cable from att
[att=1,l]

]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23321798 Tue, 10 Nov 2009 17:34:07 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23318682 http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23318682 Tue, 10 Nov 2009 07:30:56 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23318397
I do have a Motorola DSL modem, I think it's the 2210, but I searched everywhere on the box for a model number. It certainly looks like the 2210. I got it when we upgraded to Elite DSL and needed some work done by a tech to make it work. Supposedly we were borderline for qualifying for Elite speeds, but my parents were home at the time to deal with the tech, so I don't have details. Thing is, the Motorola gave me tons of issues with disconnects, so I swapped back the Speedstream and now I can't get the Motorola to work anymore.

Just curious, if you or anyone else happens to know, how long does it take to do repairs internal to my house if that needed to happen?]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23318397 Tue, 10 Nov 2009 03:04:25 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23313140
Unfortunately, the reality is that you need some type of repair in order to make your connection work reliably. If it should turn out that the problem is internal to your house, you will have 3 options (assuming that you are not equipped to do this kind of work yourself):

1) AT&T will fix it for free.

2) You will have to pay AT&T to do the repairs.

3) You can hire an independent telephone wiring contractor.

One thing you could do before calling in: Get yourself a more recent DSL modem (SpeedStream 5100 B [5 LED's], 4100, 4100 B or Netopia 3346N-002 come to mind) and check the line statistics using that. It's possible that your modem is at fault. Around here, used ADSL modems can be found in used-merchandise venues in the $1 to $5 range (don't bother checking Craigslist- the prices there tend to be way too high). If it turns out that the statistics are bad with the other modem, also, you will still end up with a spare modem (always a good thing to have anytime you suspect that your modem might have failed). ]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23313140 Mon, 09 Nov 2009 06:12:25 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23313121 www.hometech.com/hts/products/wi···dex.html]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23313121 Mon, 09 Nov 2009 05:49:12 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23312977
daveinpoway, if the problem were in my internal wiring and I tell them it's unfair to charge me, is that enough for them not to charge me? Or am I just trying my luck? I just want to know what to expect, what's the policy on that, etc.

Thanks wayjac and daveinpoway!]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23312977 Mon, 09 Nov 2009 03:07:46 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23311416 said by daveinpoway:

Some (other-style) filters have both filtered and unfiltered outputs; some even include a test jack.
Are talking about this type of filter or something else

]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23311416 Sun, 08 Nov 2009 18:50:01 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23310998
Some (other-style) filters have both filtered and unfiltered outputs; some even include a test jack. ]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23310998 Sun, 08 Nov 2009 17:04:22 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23310926 If you trace the wires from the filter to the station protector that's where the dialtone is, two wires come from the "street" there should be a wire pair going to the modem and the leads from the filter

[att=1,l]

]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23310926 Sun, 08 Nov 2009 16:47:53 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23310863
Anyway, since you do not appear to have any way to connect your DSL modem to the incoming phone line, you will need to have an AT&T tech come out. If you experience poor results when you call AT&T tech-support, you can post in the AT&T Direct forum. When the tech arrives, I assume that he/she will install an NID with a test jack.

If the tech tells you that your problem is with the internal wiring of your house and wants to charge you for the repair, politely mention that this is not fair to you, since you had no way to determine whether the problem is internal or external without a test jack. ]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23310863 Sun, 08 Nov 2009 16:27:10 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23310802 If you disconnect one wire off the red or green post you should have no dial tone at the phone jacks inside the house]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23310802 Sun, 08 Nov 2009 16:12:10 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23310674 http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23310674 Sun, 08 Nov 2009 15:38:04 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23310668 ]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23310668 Sun, 08 Nov 2009 15:36:29 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23309045 http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23309045 Sun, 08 Nov 2009 03:48:52 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23307988
The white cable on the left side that goes off-screen to the right... I think that's a remnant of when my dad had ISDN for work... because that cable goes through the drywall, but also ends in an unconnected cable.

These are the only 2 cables that seem to be connected. Can someone confirm to me that this IS the NID?

I brought out a cordless phone with me and unplugged the top phone jack. Phone still worked. Unplugged all 4 of the phone cables. Phone still worked. I don't think this is where my phone line is coming from... I do have another smaller box next to it labelled 'telephone' which I opened up. The white cables goes to this area, but there is no phone port to plug in a modem to test either. There are wires in the smaller 'telephone' box but nothing I can interface with.

What else can I do or am I stuck calling someone in now? Thanks again for the help!]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23307988 Sat, 07 Nov 2009 20:55:45 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23288557
Here's an FAQ (borrowed from another forum) regarding testing at the NID: »EarthLink DSL FAQ »How do I test at my NID? What does it look like?]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23288557 Wed, 04 Nov 2009 04:55:49 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23288506
I'll have to find some time to try that out. I have never done this before, and I did check the FAQ but my NID looks a bit different. I'll bring a cordless phone out and unplug each of those 4 phone jacks to see which one kills the dial tone. I think that'll be the line I need to use?

Any pointers before I try it out myself would be appreciated.

Attached is a photo of the NID outside my house.

]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23288506 Wed, 04 Nov 2009 03:29:16 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23282917
If you connect the modem directly to your NID, what are the statistics then? The amount of change will help to determine whether the problem is with your inside wiring (your responsibility to repair) or if it is external to your house (AT&T will have to fix it).]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23282917 Tue, 03 Nov 2009 05:48:08 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23282798
I've included the stats I've pulled from the modem. Thing is, it seems to be "ok" currently (speedtest.net 4.48mbps/0.56mbps right now). I may have to try to catch it again when it's being slow?

I've been having major connectivity issues still. Got kicked off 4-5 online sessions on my PS3 in the past 1-2 hours. Internet seems to come back quick enough tonight that I don't notice it as much on my computer, but it still cuts off frequently.

Please let me know what else I can provide. I appreciate all the help I get, thanks!

]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23282798 Tue, 03 Nov 2009 03:23:22 EDT http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23277485
See this FAQ for stats access instructions on the 5100a: »AT&T Midwest/Ameritech FAQ »Funhouse info on the original 5100a Modem including how to get at line stats]]> http://www.dslreports.com/forum/Re-ATT-Elite-DSL-connectivity-issues-23277485 Mon, 02 Nov 2009 08:32:46 EDT http://www.dslreports.com/forum/ATT-Elite-DSL-connectivity-issues-23277086
1) Elite

2) Using Speedstream 5100 (4 lights)

3) Using a DLink DIR-655 router

4) PPPoE is entered into router

5) Power/Ethernet/DSL lights usually on, Activity light blinks
randomly. Connection usually re-establishes within a minute, sometimes longer. If not, I usually turn modem off/on and reset router, so I haven't waited around to see if lights change.

6) Yes all devices plugged into phone jacks have filters. The DSL modem's phone line is connected to the 'computer' logo of one of the filters, while the phone is connected to the 'phone' logo.

7) Powering off the modem and turning it on again usually reconnects, but not always. It has not resolved the connection breaking constantly.

8) No unusual noise on the phone line.

9) Could not access my modem. Originally had computer connected to internet via router. Read that I needed to connect computer directly to modem. Tried that, but »192.168.0.1 did not work. Can someone advise? I've read through several forums on how to access the modem. I'm not computer illiterate, but this is simply new to me.

10) The last AT&T speedtest results:
Download = 2.588 Mbps
Upload = 638.87 kbps

After connection died and came back:
Download = 4.167 Mbps
Upload = 638.67 kbps

but it generally dips back down fairly soon.

I'm not sure what other information I can provide to help. Thanks to anyone and everyone who helps out!]]> http://www.dslreports.com/forum/ATT-Elite-DSL-connectivity-issues-23277086 Mon, 02 Nov 2009 03:24:49 EDT