CCTS Annual Report 2008-2009 in TekSavvy http://www.dslreports.com/forum/r23278764 en Tue, 09 Feb 2010 21:07:44 EDT Tue, 09 Feb 2010 21:07:44 EDT Re: CCTS Annual Report 2008-2009 http://www.dslreports.com/forum/remark,23294262 chronoss2009 : CCTS is the msot useless piece a govt waste er regulatory body ever...its even worse then the CRTC cause i dont really know what they are supposed to do. THEY say they do stuff but when you complain they tell you to goto another agency ( SERIOUSLY )

Even Geist reported this crap.
This is what happens when you let the "industry" as the mpaa and RIAA would allow for.

Another undemocratic setup that just end runs democracy.]]> http://www.dslreports.com/forum/remark,23294262 Thu, 05 Nov 2009 00:11:24 EDT Re: CCTS Annual Report 2008-2009 http://www.dslreports.com/forum/remark,23282986 MaynardKrebs :
said by umm yes :

said by jibby See Profile :

looks like they made a whole 3 decisions so far in 2009

tough job, huh? i wonder if they're hiring.
They were hiring this summer. 4 positions from what I recall.

Maybe Konrad's kids needed summer jobs?]]> http://www.dslreports.com/forum/remark,23282986 Tue, 03 Nov 2009 06:41:22 EDT Re: CCTS Annual Report 2008-2009 http://www.dslreports.com/forum/remark,23282285 anon :
said by jibby See Profile :

looks like they made a whole 3 decisions so far in 2009

tough job, huh? i wonder if they're hiring.
They were hiring this summer. 4 positions from what I recall.]]> http://www.dslreports.com/forum/remark,23282285 Mon, 02 Nov 2009 23:38:07 EDT Re: CCTS Annual Report 2008-2009 http://www.dslreports.com/forum/remark,23282151 MaynardKrebs :
said by Dissillusion :

I placed a complaint to the CCTS against Bell for refusing to provision my line when I dropped Sympatico to go with Teksavvy.

The CCTS's answer was that since I was not a Bell/Sympatico customer, I had no grounds for the complaint. I tried to get them to understand that although I was no longer a Bell/Sympatico customer, Bell was still responsible for provisioning my connection regardless of which provider I chose to go with. CCTS still did not see the reasoning of my argument.

To folks unawares of the CCTS, it is funded and operated by the same companies that you are voicing your complaints against. Fox guarding the fox-den so to speak. CCTC was mandated by the CRTC.

Write Konrad directly and explain why the CCTS, which he highly recommends, is a farce.]]> http://www.dslreports.com/forum/remark,23282151 Mon, 02 Nov 2009 23:03:30 EDT Re: CCTS Annual Report 2008-2009 http://www.dslreports.com/forum/remark,23281909 Omr :
said by jibby See Profile :

»www.ccts-cprst.ca/en/page/Decisions

looks like they made a whole 3 decisions so far in 2009

tough job, huh? i wonder if they're hiring.
With that amount, I'm suprised they didn't outsource to India a year ago ... they could be saving more than half what they spend today ;) .]]> http://www.dslreports.com/forum/remark,23281909 Mon, 02 Nov 2009 22:02:41 EDT Re: CCTS Annual Report 2008-2009 http://www.dslreports.com/forum/remark,23281418 anon : I placed a complaint to the CCTS against Bell for refusing to provision my line when I dropped Sympatico to go with Teksavvy.

The CCTS's answer was that since I was not a Bell/Sympatico customer, I had no grounds for the complaint. I tried to get them to understand that although I was no longer a Bell/Sympatico customer, Bell was still responsible for provisioning my connection regardless of which provider I chose to go with. CCTS still did not see the reasoning of my argument.

To folks unawares of the CCTS, it is funded and operated by the same companies that you are voicing your complaints against. Fox guarding the fox-den so to speak. CCTC was mandated by the CRTC.]]> http://www.dslreports.com/forum/remark,23281418 Mon, 02 Nov 2009 20:42:27 EDT Re: CCTS Annual Report 2008-2009 http://www.dslreports.com/forum/remark,23280374 jibby : »www.ccts-cprst.ca/en/page/Decisions

looks like they made a whole 3 decisions so far in 2009

tough job, huh? i wonder if they're hiring.]]> http://www.dslreports.com/forum/remark,23280374 Mon, 02 Nov 2009 17:05:53 EDT CCTS Annual Report 2008-2009 http://www.dslreports.com/forum/remark,23278764 shikotee : The Commissioner for Complaints for Telecommunications Services released their annual report.

Out of curiosity - Has anyone here ever complained to them?

»www.ccts-cprst.ca/en/

From their website:

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent agency with a mandate to receive, to facilitate the resolution of, and, if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services. The CCTS strives to do this in an accessible, impartial, timely, efficient and informal manner, after direct communication between a consumer or small business and a CCTS member has proven ineffective.

What we do:

If you have a problem sorting out a complaint with a Telecommunications Service Provider (TSP) and that company is one of our members, CCTS may be able to help.

Our job at CCTS is to investigate complaints fairly. We listen to both sides of the story and look at the facts. The service is voluntary and offered at no cost to consumers and small businesses.

We can deal with complaints about:

* Local telephone services (including calling features)
* Long distance telephone services
* Wireless telephone services
* Internet access services

If the CCTS determines that your TSP has not reasonably performed its obligations toward you, the Commissioner may order the TSP to do certain things to resolve your complaint, within the bounds of the CCTS' Procedural Code. ]]> http://www.dslreports.com/forum/remark,23278764 Mon, 02 Nov 2009 12:34:41 EDT