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Harjeet
@net.in
| Magic jack is cheating in the name of Unlimited Calls
This is how magic jack people duped me:
Please wait for a site operator to respond.
You are now chatting with 'Desmond'
Your Issue ID for this chat is LTK419083888150X
Desmond: Hello, how may I help you?
Harjeet: Desmond hear me out patiently
Desmond: Hello Harjeet, my name is Desmond and I will do my best to assist you.
Harjeet: my MJ number is 7326457163, I activated it on 6th Oct 2009,
Harjeet: Now its showing outbound calling is suspended
Desmond: Thank you for that information.
Desmond: Please wait while I check that for you
Harjeet: due excessive usage
Desmond: One moment please...
Harjeet: it am told to call on 2148845124, I called but that phone is not working
Desmond: Please do call 214 number using other phone for that.
Harjeet: i did that
Desmond: You mean no response even if you are using other phone?
Harjeet: it does not go through as it says Magic Jack number I called is not in service
Harjeet: yes no responce
Desmond: Okay
Desmond: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Neville'
Your Issue ID for this chat is LTK419083888150X
Neville: Hi, This is Neville. Please allow me few moments to check your previous chat transcripts .
Harjeet: Please
Harjeet: Neville r u there?
Neville: Yes
Neville: One moment please...
Harjeet: its taking too long
Neville: Harjeet, I am checking your magicjack account
Harjeet: ok
Neville: Allow me few more seconds
Neville: Thank you for waiting
Harjeet: ok
Neville: Harjeet, It appears that your account is blocked for using magicjack excessively
Harjeet: As per MJ i can use for 1 year
Harjeet: no minutes mentioned
Neville: You are not able to call our billing number , 2148845124 , Correct ?
Harjeet: no i cannot
Neville: Ok
Neville: Harjeet, I apologize for inconvenience.
Neville: Do you have any alternate contact number ?
Harjeet: I read that message that I cannot make calls as Outgoing calls are not allowed due to excessive usage but MJ claims that I have to mpay nothing for 1 year
Neville: Yes, that is correct
Harjeet: I am in INDIA no alternate number. I can give India number
Harjeet: If that is correct then there is no reason to disable outgoing???
Neville: Yes, please provide us number where we can reach you
Harjeet: +91-989-283-5151 this is INDIA number
Harjeet: Now what do I do?
Neville: May I know the best time to reach you on this number ?
Harjeet: call me now
Neville: Harjeet, I have to forward your case to the billing department They will get back to you within 3-4 hours.
Harjeet: Neville in that case I am treated as football as you must be the 3-4 person so far and there is no rational reply...
Neville: Harjeet, I understand your concern and do apologize for inconvenience.
Harjeet: If your policy is unlimited use for 1 year, it simply means it should not be barred. Am I rght
Neville: Harjeet, you have one year service but you can not use magicjack excessively .
Neville: This is in Terms and conditions page
Harjeet: By apologizing it does not solve the purpose. India is your largest client base and this is not the way.
Harjeet: No, it is sold by your ads mentioning "UNLIMITED USE"
Neville: One moment please...
Harjeet: you admitted yourself just a while ago that yes can use Unlimited for 1 year
Neville: Harjeet, I don't want to be sound rude, but you can check our Terms and Conditions page
Neville: If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.
Neville: Please click here to check Terms and Condition page
Neville: Please check the point number 6
Harjeet: I have no international usage at all. I use to call only on 1 particular number that too to my Fiancee, If your average client calls per day five minutes, does not amount to disconnecting my number as I am sold not on their average usage. I am not misusing it and this Term and Condition must be highlighted... Isnt it?
Harjeet: You agree that you are responsible for your own communications and for any consequences that arise from them. You agree that you will use the magicJack device in compliance with all applicable local, state, national, and international laws, rules and regulations. Among other things you will not agree to, and will not authorize or encourage any third party to: (a) prevent others from using their magicJack devices, (b) use the magicJack device for any fraudulent or inappropriate purpose, or (c) remove any copyright, trademark or other proprietary rights notices contained in or on the magicJack device, including those of any of our business associates, from whom we may have licensed certain components used in the magicJack device. Violation of any of these obligations may result in immediate termination of this Agreement, and may subject you to state and federal penalties and other legal consequences. magicJack reserves the right, but will have no obligation, to investigate your use of the magicJack device in order (a) to determine whether a violation of the Agreement has occurred or (b) to comply with any applicable law, regulation, legal process or governmental request. magicJack reserves the right to block calls to numbers that abuse its services such as, but not limited to, traffic stimulation numbers. If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.
Harjeet: It does not amount to any violation under any circumstances
Harjeet: How does a normal person get to know your average user minutes???
Harjeet: Had u issued any warning before disconnecting?
Harjeet: Did MJ brought to my knowledge this clause before disconnecting my connection that I am using excessively?
Harjeet: Kindly reply to my queries based on rule no. 6 laid in your agreement.
Harjeet: In a nutshell it is a limited use and MJ is fooling people... isn't it?
Harjeet: Your ads ads and claims are deceptive and amount to breach of trust as it is shown something else and given something else>>>
Harjeet: please reply me Neville, why r u shying away???
Harjeet: r u there?
Harjeet: Can you please reply based on your T&C?
Harjeet: is there anyone to reply? | |
prestonlewis
Premium,MVM
join:2003-04-13
Sacramento, CA
 ·VoiceStick
| Well, dude, I kinda feel for you but it is well known over here that all unlimited VOIP services do have a cap: anywhere from around 2500 minutes to 5000 minutes per month.
Since when is India MJ's primary market? That's news to me.
You must be calling you fiance quite a bit to have racked up that many minutes.
This issue has arisen before. It's bad business for VOIP providers to use the language "unlimited" when all of them cap their usage but that's the way it's currently being done, for better or for worse.
So, yes, it is limited use but so is all VOIP services. It's not deceptive if you read the terms and conditions and you recognize the fact that everyone else is doing the same thing. | |
amigo_boy
join:2005-07-22
Tempe, AZ
 ·Cox HSI
·magicjack.com
1 edit | reply to Harjeet
In your case (predominately calling one person) you can get around MJ's polices and have truly unlimited calls.
MJ is concerned with outgoing calls to non-MJ numbers, not incoming. They actually make money on incoming (from non-MJ numbers). That's probably whey their "excessive use" policy is so nebulous. If you rack up a lot of incoming calls, they're liable to tolerate more outgoing minutes than they would for someone who's entire usage is outgoing.
So, just buy a new MJ and register it with a phone number local to your fiancee. When you call your fiancee, tell her to call you back at your MJ number. It will be local toll free to her. MJ will make money from her calling into MJ (they get paid from her phone company even though her phone company doesn't charge her.). You can talk 24 hours a day, 7 days a week.
If you can get past MJ being a contemptible company, you can probably get a very good deal. I'm sure you've already got your money's worth out of your first MJ (2000 minutes at 2 cents per minute like other services charge, and you're at $40). Buy another one and you'll get more than your money's worth since you should never violate the "excessive use" rule if you do what I described above.
Mark | |
rizzo2dial
Premium
join:2004-08-05
| reply to prestonlewis
said by prestonlewis  :This issue has arisen before. It's bad business for VOIP providers to use the language "unlimited" when all of them cap their usage but that's the way it's currently being done, for better or for worse. So, yes, it is limited use but so is all VOIP services. It's not deceptive if you read the terms and conditions and you recognize the fact that everyone else is doing the same thing. Just because everyone else is doing it that way neither makes it right nor non-deceptive. Advertising "Unlimited" in large print only to negate it with fine print, IMO, is extremely deceptive. Alas, such deception will continue to be the norm until some of these companies start getting sued (and actually lose in court). | |
amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
·magicjack.com
2 edits | said by rizzo2dial :Advertising "Unlimited" in large print only to negate it with fine print, IMO, is extremely deceptive. I don't have such a problem with it because I think it takes two components to be misled on this topic. The seller's creative use of advertising, and the buyer's own greed. Everyone should know that nothing is truly "unlimited."
Everyone unconsciously interprets it to mean "unlimited based upon my usage." Thus, the word comes to mean "unlimited" to a majority of users who will never reach the limit.
To the mind that sees the world in black and white, that explanation will be objectionable. They'll insist that "unlimited" has a real, dictionary-based meaning. But, that takes us back to rule #1: Nobody believes anything is truly unlimited. So, we know we're not really talking about rigid definitions, but some kind of subjective terminology that applies to the "average" customer.
For what it's worth, I think MJ plays upon customer greed more than other companies do. There's no footnote. MJ gleefully produces infomercials saying "call anyone, talk as long as you want." But, it still comes down to the customer's greed if they honestly believe they can get anything "unlimited" in the literal sense. Especially for $20 a year.
Mark | |
Solearth
join:2009-10-21
Lubbock, TX
| reply to Harjeet
If the advertising of Magic Jack, or any other service or merchandise provider is misleading, then there should be a TRUTH IN ADVERTISING law forcing merchants and service providers to obey their BOLD PRINT prices and features.
I even believe that it should be a criminal offence, with a minimum penalty of forfeiture of all business licenses for any company to charge even one cent more than their BOLD PRINT price. After all, they know what taxes, government fees, handling and shipping are, so any and all advertisements should be 100% truthful and accurate inside the BOLD PRINT. It should also be a DEATH PENALTY offense for any government official to charge any taxpayer even one cent more than the proposed taxes and expenses that such candidate was advertising while running for office.
MJ can easily amend their commercials by saying "virtually unlimited", instead of "unlimited" | |
DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
 ·Stephouse Networks
·magicjack.com
·EarthLink
| I'd like to see the government enforce the laws already on the books. Maybe the President could appoint Ralph Nader [-evil chuckle-] as Consumenr Protection Czar to see to that. It would keep him out of trouble for a while, at the very least.  | |
amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
·magicjack.com
| reply to Solearth
said by Solearth :If the advertising of Magic Jack, or any other service or merchandise provider is misleading, then there should be a TRUTH IN ADVERTISING law forcing merchants and service providers to obey their BOLD PRINT prices and features. There are truth-in-advertising laws. The problem is that nobody would agree upon what was intended to be a reasonable allusion to service expectations versus a literal promise. Some people would object to "unlimited" (even though nobody in their right mind expects literally "unlimited" service).
Someone else would complain that MJ commercials show people picking up the phone and placing a call, implying that you can do that every time you need to. (They'd be demanding prison time for fraud the first time the service is unavailable for 5 minutes.).
Maybe we should have mandatory consumer licensing laws. You can't buy anything until you've passed a test asking basic questions like, "Do you expect to get anything 'unlimited' at any price? and particularly at $20?"
Consumers bear some responsibility for their own greed. MJ definitely plays upon that primal emotion. But, when you get down to it, the old maxim concerning things that are too good to be true still applies.
Mark | |
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