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Husage: A Better HughesNet Usage Report »
« [HN9000] HN 9000 customer care problems.  
page: 1 · 2 · 3 · 4 · 5
AuthorAll Replies

moag

join:2009-11-03
Ann Arbor, MI
·HughesNet Satellit..

reply to yolarry
Re: [HN7000S] new 'official' fap tool?

regardless, the past few months have been the most pleasant in my hughesnet/direcway history. increased free time, semi reliable service, spoke with american support a few weeks back, reasonable fap-forgiveness. i havent even called att/comcast lately to find out if the costs of laying lines to my house had come down.


FAPman

join:2009-08-27

1 edit
lol larry i love the pic how it tries to separate downloads from actual normal usage so you can optimize that usage so it doesnt use your threshold. I just get vivid pictures in my head of a starship troopers ad of "Want to learn more?".


Cabarett

join:2007-01-14
Branchdale, PA

reply to moag
Why are they saying now that the 7000 modems are getting 300MB? I thought we were getting 375MB.

I went into the token site and saw it was 300MB and and $7.50 if you want to buy a token. What are you really buying for $7.50? And why did our MB change?

tobicat

join:2005-04-18
Tombstone, AZ

1. you are looking at BETA stuff.

2. It is probably a case of the programmers and marketing guys just being plain stupid and not knowing the two systems have different thresholds.

3. I am betting you are still getting 375.
--
9000 spaceway III, 7000S SatMex 5 990, Dlink wirless

moag

join:2009-11-03
Ann Arbor, MI
·HughesNet Satellit..

said by tobicat See Profile :

1. you are looking at BETA stuff.

looks like you are right, i just tried to log in to see if they deducted a token and all it said was "An error has occurred on this page. Please try again later." the flex_tokens page 404's too


sambo4us

@direcpc.com
reply to tobicat
My page shows the tokens cost 5 bucks...I am just on the 200mb plan.

Also, kinda looks like the tonkens bank if we don't use them...hope so.

or270
Premium
join:2007-03-13
Lookout, CA
·HughesNet Satellit..


1 edit
»services.hughesnet.com/service_t···faqs.cfm

"How many Restore Tokens can I use?
Currently, you may only purchase one Token at a time, which is used immediately. Thus, you may not purchase and “store” Restore Tokens. There is no limit to the number of Restore Tokens you may purchase each month. Your monthly complimentary token does not roll over to the following billing cycle if it is not used."

ProPlus Tokens are $10.50

--
HN9000/.74 1 watt/ProPlus


Cabarett

join:2007-01-14
Branchdale, PA
reply to moag
If you buy a token, well for me on the Pro Plan it would be $7.50. Would it unfap me and give me a full my 375MB again for another 24 hours?

tobicat

join:2005-04-18
Tombstone, AZ


1 edit
" By redeeming a Restore Token, your Daily Allowance is immediately reset, returning you to full speed. Your Download Allowance is not changed by purchasing a Token, and this fresh Download Allowance does not roll over into the next 24-hour period. "

As I read it. Yes you would get your full allowance back. But you can't use a token to increase your allowance above what you are subscribed to. I must admit that is kinda confusing and they really ought to stop talking in terms of 24 hour FAP which simply does not exist. And it looks like the person that wrote that does not even understand the 24 hour period as explained by Hughes is supposed to be a rolling 24 hours.

In order to restore your allowance it would have to carry over or you would immediately go back into FAP.

Typical marketing people with out a clue.
--
9000 spaceway III, 7000S SatMex 5 990, Dlink wirless


Cabarett

join:2007-01-14
Branchdale, PA

said by tobicat See Profile :

" By redeeming a Restore Token, your Daily Allowance is immediately reset, returning you to full speed. Your Download Allowance is not changed by purchasing a Token, and this fresh Download Allowance does not roll over into the next 24-hour period. "

As I read it. Yes you would get your full allowance back. But you can't use a token to increase your allowance above what you are subscribed to. I must admit that is kinda confusing and they really ought to stop talking in terms of 24 hour FAP which simply does not exist. And it looks like the person that wrote that does not even understand the 24 hour period as explained by Hughes is supposed to be a rolling 24 hours.

In order to restore your allowance it would have to carry over or you would immediately go back into FAP.

Typical marketing people with out a clue.
There should be a thread started for anyone who has used any of these tokens. So we all can get a clue to what its all about. I'm still confused when I read their websites

tobicat

join:2005-04-18
Tombstone, AZ
You are making it too difficult and reading too much into it.

You click the token and you are out of FAP and have another 375MB in your bucket. That simple.
--
9000 spaceway III, 7000S SatMex 5 990, Dlink wirless


yolarry

join:2007-12-29
Creston, WV

1 edit
reply to moag
I just use it my friends computer.

Just click it and go. no errors

laserfan

join:2005-01-14
Blanco, TX

reply to tobicat
said by tobicat See Profile :

You are making it too difficult and reading too much into it. You click the token and you are out of FAP and have another 375MB in your bucket. That simple.
That's what it reads like to me. These new wrinkles to the HN service look great to me, who is one of those subscribers that just hits FAP "once in a while", indeed once or twice a year, thus the one free token per month suits me just fine.

I understand there will be those (many?) subscribers who have to sweat every angle on this thing, to max-out their bytes-downloaded at all times, but to them I say :raspberries:
--
HN7000S v5.6.1.35 Home Plan, G13/H1@127W, 1110MHz 33Msps, SigTyp 72, 10-20clients & 6+OSes


george357
Carp, the other sport fish

join:2009-09-18
Hot Springs, NC
reply to moag
Any one found anything about how long the "usage meter" will be in development before it is an actual meter?

George


stimpy2

@direcpc.com

reply to moag
Well I think Green/Red - FAP/NO FAP indicator is useless, that same info as what is already available on the 192.168.0.1 status/system info page.

We ALL KNOW when we are FAP'd, no need for a program to tell us.

I agree with a lot of the users here about the fact that we need a real meter, not what it is now.

Hughesnet if you are reading this either make this into a real meter showing amount in MB left before FAP, or at least make it so that it turns yellow/orange when we get close to FAP such as 25-50-75 MB left to go (MOST IMPORTANT THING - IT MUST BE IN REAL TIME).

That would be a useful meter, what is posted now is useless to everyone!


george357
Carp, the other sport fish

join:2009-09-18
Hot Springs, NC
·Verizon Wireless B..
·HughesNet Satellit..

said by stimpy2 :

Well I think Green/Red - FAP/NO FAP indicator is useless, that same info as what is already available on the 192.168.0.1 status/system info page.

We ALL KNOW when we are FAP'd, no need for a program to tell us.

I agree with a lot of the users here about the fact that we need a real meter, not what it is now.

Hughesnet if you are reading this either make this into a real meter showing amount in MB left before FAP, or at least make it so that it turns yellow/orange when we get close to FAP such as 25-50-75 MB left to go (MOST IMPORTANT THING - IT MUST BE IN REAL TIME).

That would be a useful meter, what is posted now is useless to everyone!
+1

George
--
Spaceway III HN 9000 Pro+ Plan 1.6 Mbps Down. Acer 5000 series laptop w/AMD 64 bit Turion 1.6ghz, 1gb Ram, 90gb HD. Windows XP SP3, Ubuntu 7.10 Dual OS. FireFox 3.5


FAPman

join:2009-08-27

Well if your running a network with multiple computers the program would have to be built into the modem otherwise it would just be for one computer, not accurate and useless.

Second they would have to release their proprietary info "recovery", showing that you can actually use more than the DTL within a rolling 24 hours. Just saying that more people would recognize the extra bandwidth with a real time meter and use it which is something they dont want.

With a real time meter with numbers, they would have to change their bandwidth policies to limit the DTL to exactly the DTL within a rolling 24 hours. Which would mean even less bandwidth for us and a total overhaul on the NOC just for a real time meter that follows their current policies. Not only those problems but comms from the noc to the modem count for the DTL so that would have to be figured in. The meter would need to have direct contact with the NOC using even more of the DTL. My whole point is that whatever way you look at it the meter will still not be 100% accurate, if they even release one.

I'm guessing that they will just get rid of recovery and put a stricter DTL within a 19 hour block in between free zones and just forget about this felonious rolling 24 hour business.

CharleyG

join:2008-01-06
Cusseta, GA
reply to moag
My "meter" has a yellow face. It says "HughesNet Modem Not Found". Does anybody else see that too?


zvolts
Premium
join:2005-02-04
Mikado, MI
·HughesNet Satellit..
·Charter Pipeline

said by CharleyG See Profile :

My "meter" has a yellow face. It says "HughesNet Modem Not Found". Does anybody else see that too?
When I first installed the meter I had my firewall block all traffic from it to see what it was communicating with. When it first loads it looks for the modem at 192.168.0.1 on TCP port 80, then hits a hughesnet IP. It looked to me like it didn't hit the modem again after it first loads, which makes me think that the meter isn't a real-time thing yet.

Check your firewall. Can you ping 192.168.0.1?


dbirdman
Premium,MVM
join:2003-07-07
Eureka, CA

Firewalls will often allow pings and browsers to hit 192.168.0.1 without a problem, but block access to executables.

While most firewalls prompt for blocking, some firewalls block access from executables to all local addresses (e.g. 192.x.x.x) without popup queries, so it happens silently, and you have to dig into innards of the firewall to create an exception or remove the block.
--
Motosat self-pointing dishes: 1.2-meter XF-3 on 105W or 121W, .74 meter G74 on 83W, SL-5 HD DirecTV|idirect 3100|Hughes HN7000S|Sprint Air Card|1990 Blue Bird Wanderlodge Bus "Blue Thunder"|Author of PC-OPI and DSSatTool
-
Forums » Satellite Connectivity » HughesNet SatelliteHusage: A Better HughesNet Usage Report »
« [HN9000] HN 9000 customer care problems.  
page: 1 · 2 · 3 · 4 · 5


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