tsppm
join:2009-01-02
Hollister, CA
| [Modem] Recent DSL speed latency
I have recently purchased a new modem for my DSL Pro plan because my old modem died. I bought a new Motorola 2210-02. I hooked it up and things were running great, until my power went out in the house. And ever since then, the DSL is been a snail to loading websites and especially gaming/video streaming. I tried multiple times to reset the modem but nothing has worked. I think it might have something to do with the sticker saying, "Do not turn off modem at least until 10days have passed." I think I may have disrupted my speed allowance because of the power outage and I am unsure how to fix it. Any help is greatly appreciated. Also let me know what other info you made need from me from my modem if that may help. Thank you,
-Michael Canales |
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tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| That sticker is referring to the 10 days after you initially get DSL service. You're long past the point where the system is testing your connection.
It's possible that the modem was damaged by the power events. It's also possible that the timing of both things is just a coincidence.
Let's get your info and maybe there's something in there that will give us a clue. See the link at the top of the main forum page, where it says:
Please CLICK HERE for what to post to receive help with connectivity issues.
Please click that link and provide as much of the info as you can. |
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tsppm
join:2009-01-02
Hollister, CA
1 edit | reply to tsppm
- PRO 3.0Mb down
- Motorola 2210-02 (5 front lights)
- No Router at the moment
- I login through the modem
ADSL Information
Line State Up
Modulation DMT
Data Path interleaved
To Modem To Internet
Max Allowed Speed (kbps) 224 - 512
SN Margin (dB) 13.0 - 23.0
Line Attenuation (dB) 43.0 - 30.0
Loss of Signal 0 - 0
Loss of Frame 0 - 0
CRC Errors 0 - 0
AT&T Speed Test
191.kbs Down
439kbs up |
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tonydi
Premium,MVM
join:2001-05-11
San Jose, CA | Wow, that's a pretty bizarre set of line stats! Can you borrow another modem from a friend and see what happens with it? Or maybe you can "warranty" the Motorola through wherever you got it. |
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tsppm
join:2009-01-02
Hollister, CA | reply to tsppm
I borrowed a modem from a friend who happens to have the same modem, but everything is the same. Everything still loads extremely slow. Any other ideas before I open a at&t direct ticket? |
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tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| Yeah, that's probably the best course of action. Once Direct fixes you up, please ask what they found and come back here and update this thread. I'm sure the regulars here would love to know what caused these strange numbers....it'll help us help the next person who comes along with this type of issue. |
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