Topic '[Other] Voip.ms LNP: Bait-and-switch tactics' in forum 'VOIP Tech Chat' - dslreports.com

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 10 Dec 2009 13:29:43 EDT

Trev posted :

said by alpovs:

I now recall that my number was ported from GT Group to ISP Telecom. www.tnid.org probably shows outdated information for my number. All available DIDs at voip.ms for my area are from ISP Telecom. Probably our sound issue is related to ISP Telecom.

I'm not sure on the accuracy of tnid for ported numbers in Canada. I have a number that was originally with Telus in 1999, then ported to Bell West in 2005 and to then to Allstream in 2008. tnid.org says it's currently with Telus.
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Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 10 Dec 2009 13:25:09 EDT

alpovs posted :

said by Jimmo04:

alpovs,
www.tnid.org doesn't list this new NPA-NXX that I'm on. However, localcallingguide.com says it's ISP Telecom.

I now recall that my number was ported from GT Group to ISP Telecom. www.tnid.org probably shows outdated information for my number. All available DIDs at voip.ms for my area are from ISP Telecom. Probably our sound issue is related to ISP Telecom.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 10 Dec 2009 10:11:42 EDT

Fisamo posted :

said by cowcowcow:

said by paul248:

...Has anyone managed to port a number and get it for less?

I have ported a Montreal number and my rate is $4.95/month. I confirmed the rate with voip.ms before I ported

I thought the $6.95 issue was only for ported-in US numbers

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 10 Dec 2009 07:59:36 EDT

Jimmo04 posted : alpovs,
www.tnid.org doesn't list this new NPA-NXX that I'm on. However, localcallingguide.com says it's ISP Telecom.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 09 Dec 2009 19:16:35 EDT

PX Eliezer posted : Just happened to notice this nice review on Voip.MS from a brand new member.

»Review of voip.ms by meldo

Interesting that it is bilingual. The first bilingual review that I have seen.... Very nice. Très agréable.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 09 Dec 2009 16:20:59 EDT

alpovs posted : Jimmo04,
Do you know your CLEC? Can you check www.tnid.org and see if it's the same as mine?

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 09 Dec 2009 15:59:55 EDT

Jimmo04 posted : Yes alpovs, we have the same problem!

I had to call home to realize how bad outgoing audio on incoming calls was. I never noticed it being at home because incoming audio is flawless.

Unfortunately, Voip.ms has not been helpful so far and can only blame my setup. We should join forces :)

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 09 Dec 2009 13:58:31 EDT

RockyBB posted :

said by Jimmo04:

The new carrier DID has staccato-like audio on outbound audio only.

I don't know how they do it in Cananada, but here in the US the I in DID stands for "incoming," and the VOIP provider is not beholden to send outbound traffic through the same CLEC as provides the incoming traffic. perhaps voip.ms is sending your traffic out over the same CLEC ... maybe they can set up your routing to send your traffic out over a different carrier or route?

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 09 Dec 2009 13:23:49 EDT

alpovs posted :

said by Jimmo04:

The new carrier DID has staccato-like audio on outbound audio only.

That is interesting... I also notice the staccato-like sound when I call home. When I am at home on the other side I don't notice anything like that. That makes it "outbound audio on received calls". My DID is on CA2. I am using G711u. No problems with upstream bandwidth. Accordingly to www.tnid.org my CLEC is GT Group Telecom Services Corp.
Please update this thread when you get response to your tickets.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 09 Dec 2009 12:23:06 EDT

Jimmo04 posted : Both DIDs on the same server (CA1), but also tried CA2 with the same results. The Asterisk server is behind Tomato with QOS and no other uploads going on.

Because there was a clear difference between the 2 DIDs and given all the other variables were the same, I can only conclude something is up with the new carrier and my specific NPA-NXX exchange, because it doesn't appear to be generalized.

My block of NPA-NXX probably started at XXX-XXX-1001 and now they are listing 1005, 1006 and 1007 as available, so less than 4 people could actually report this issue.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 09 Dec 2009 10:54:07 EDT

Mango posted : Are both DIDs on the same server? Have you tried a different server?

What you describe is very, very commonly attributed to lack of upstream bandwidth. Have you tried removing all other internet-using devices from your network and then testing?

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 09 Dec 2009 08:16:55 EDT

Jimmo04 posted :

said by Mango:

I don't mind paying the higher price. I've been very satisfied with my DID from Allstream. Of course, the new carrier is probably excellent as well, but for the kind of price difference we're talking about I would rather just stay with what I know works very very well.

In my case, the new carrier is definitely not as good as Allstream. I have 2 DID's, one from each carrier. The new carrier DID has staccato-like audio on outbound audio only. Tickets have been opened and they can't reproduce it using the Echo-test and blame my equipment even though the other DID is perfect and runs through the same Asterisk box.

Too bad we're stuck with the new carrier and can't order "quality" DID's anymore from Voip.ms. I'd rather pay $4 more to stay with Allstream than to deal with these problems.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Tue, 08 Dec 2009 20:33:36 EDT

Mango posted : I don't mind paying the higher price. I've been very satisfied with my DID from Allstream. Of course, the new carrier is probably excellent as well, but for the kind of price difference we're talking about I would rather just stay with what I know works very very well.

m.
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Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Tue, 08 Dec 2009 20:29:53 EDT

WildChild posted : My DID is at $1.99 per month, Quebec City. My number was ported before they lowered the rates for new DIDs and I'm still stuck with the old pricing. Carrier related.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Tue, 08 Dec 2009 20:08:07 EDT

Dan_voip posted :

said by cowcowcow:

said by paul248:

...Has anyone managed to port a number and get it for less?

I have ported a Montreal number and my rate is $4.95/month. I confirmed the rate with voip.ms before I ported

See, somebody was right here, probably cowcowcow spoke in french with them to get the lower rate ;)

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Tue, 08 Dec 2009 12:38:05 EDT

cowcowcow posted :

said by paul248:

...Has anyone managed to port a number and get it for less?

I have ported a Montreal number and my rate is $4.95/month. I confirmed the rate with voip.ms before I ported

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Tue, 08 Dec 2009 11:04:59 EDT

crazyk4952 posted :

said by paul248:

Since all new customers are now able to access this information, I consider the issue completely resolved.

Well that is not entirely correct. There are customers that may have put through an LNP request before this notice was put up (and therefore probably assumed they were getting the cheaper rate). Shouldn't these customers get their DID for the $4.95 rate, too?

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Tue, 08 Dec 2009 00:11:23 EDT

paul248 posted : Update:

Now, when you log into voip.ms, go to "DID Numbers > DID Portability > Check Availability > Verify", and enter a number prefix, it displays your available rate options.

For example:


Per Minute Plan
(Residential or Commercial use)
$1.49 per month / $0.0149 per minute
 
Monthly Flat Rate Plan*
(Intended for residential use)
$6.95 per month / $0.00 per minute **
** Limited to 2 simultaneous calls, Intended Use: Residential, up to 3500 INCOMING minutes per month

Since all new customers are now able to access this information, I consider the issue completely resolved.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 22:16:44 EDT

PX Eliezer posted : N9MD, you need to give more respect to other specialties.

Fixing a tipo is sometimes done by urologists.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 22:09:45 EDT

N9MD posted :

said by garys_2k:

said by N9MD
"... Are those flecks of fly poop on my screen, distorting the numbers?... "

You posted this from your "office," right? :)

Edits to fix a tipo...

Yes ... actually from the colonoscopy suite!

I suspect your EDIT was to change "orifice" to "office".

But gary ... if you are going to edit your post to fix a misspelling at least spell the "edit" correctly.

tipo?!?! ..................................typo :uhh:

:D

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 21:41:05 EDT

garys_2k posted :

said by N9MD
"... Are those flecks of fly poop on my screen, distorting the numbers?... "

You posted this from your "office," right? :)

Edits to fix a tipo...

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 18:28:26 EDT

N9MD posted :

said by paul248:

My problem has been resolved.

I am truly pleased that your issue has been resolved without acrimony. You did indeed bring up a valid point from the start ... I only took exception to the suggestion that Voip.ms was being nefarious ... misleading yes ... deceptive maybe ... but nefarious never. :)

We have all learned something from your experience:
1) Voip.ms should have had a notification on its website (or at least on its porting info page) that only the higher rate was available.
2) You persevered and were nice enough to post the ultimate resolution.
3) Voip.ms restored our faith in its operation with the plan to correct the website information.
4) Voip.ms made a kind gesture to you by lowering your monthly charge.
5) BBR Forums have once again confirmed the "power" to get things changed ... for the better.
6) I will not have to resort to conversations in French in order to maintain my language-specific "lower" monthly charge from Voip.ms. ;) :)

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 14:01:26 EDT

RockyBB posted :

said by PX Eliezer:

RockyBB, you seem very mellow today! :)

I guess it is true that you are no longer a Phillies fan. ;)

I don't want to talk about it. :(

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 13:59:25 EDT

PX Eliezer posted : RockyBB, you seem very mellow today! :)

I guess it is true that you are no longer a Phillies fan. ;)

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 13:32:34 EDT

RockyBB posted : that's all great news. I figured that they would make it right for you.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 13:18:13 EDT

paul248 posted : My problem has been resolved. I've added the following to my first post, but I'll repeat it here for the sake of temporal consistency:

After 3 days, I decided to give up waiting for a ticket response, and tried Live Chat instead. The representative confirmed that *all* US ported numbers are billed at the $6.95 or $1.49+$.00149 rate.

He spoke with the programmers, and acknowledged that I had no way of knowing this, and that they'll be updating their porting page to disclose this information.

He also reduced my monthly rate to $4.95/month, but I believe that was just a one-off courtesy because I encountered the problem.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 12:54:20 EDT

AVonGauss posted : As I mentioned in a previous post on this topic, I don't recall seeing any rate disclosure either during the porting process. The first indication of the rate was when the DID appeared on the account.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 11:58:15 EDT

RockyBB posted :

said by PX Eliezer:

Because of that, which is somewhat unusual in the Voip field, Voip.MS should advise folks who are porting in what the final pricing will be.

How do we know that they don't? It's not detailed on the rates page, but perhaps it's disclosed on the action webpage when a port is actually ordered. No disrespect to the OP, but perhaps he just didn't see the disclosure.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 11:42:40 EDT

PX Eliezer posted :

said by N9MD:

Scenario for a potential new Voip.ms customer perusing the availability list for his/her rate center, where there are two levels of pricing for the same location:
"Let's see! Shall I choose the $4.95 or $6.95 plan? $6.95 or $4.95. Hmmm! Tough decision....

I imagine that most folks select the cheaper number, UNLESS they want a particular phone number that happens to be in the more expensive group.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 11:40:17 EDT

PX Eliezer posted : Upshot:

Voip.MS has different price levels for DID's.

Because of that, which is somewhat unusual in the Voip field, Voip.MS should advise folks who are porting in what the final pricing will be.

But I also feel that if a customer knew that those price differences existed, the customer should have checked out the issue before porting, and not made any assumptions.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 11:25:23 EDT

drak0 posted : I opened a support ticket with voip.ms and this is what they said.

"If you port in those numbers to us, it will be $1.49 a month and $0.0149 per minute. The $0.99 DID's offered on our website are from different carrier and they do not port from the US."

So, it looks like all US based number ports get the more expensive rates... good to know. Thanks for bring this to our attention!

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Thu, 05 Nov 2009 08:43:43 EDT

N9MD posted :

said by nitzan:

...If you have a carrier that costs so much more than the others that you actually NEED to change the price - stop using that carrier.

...I don't think Voip.MS is trying to be sneaky here. I think it's a genuine mistake in business process which they should fix - nothing more.

Excellent point!

Scenario for a potential new Voip.ms customer perusing the availability list for his/her rate center, where there are two levels of pricing for the same location:
"Let's see! Shall I choose the $4.95 or $6.95 plan? $6.95 or $4.95. Hmmm! Tough decision. Is this an optical illusion? What am I missing? Are those flecks of fly poop on my screen, distorting the numbers? Is there a catch? Is one pricing level for English speakers and the other for French speakers? Maybe I should just flip a coin." :uhh:

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 22:49:49 EDT

Calafax posted : I defer to the apples and orangutans. Switching the number to flat rate would cost 6.95/0.00.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 22:22:10 EDT

soitgoes2 posted :

said by PX Eliezer:

Sorry, you don't get it!

The Per-Minute plan has a monthly fee of between $0.99 to $1.49. Inbound calls cost $0.01 to $0.0149 a minute.

----------------------------------------------

The Flat-Rate plan is between $4.95 to $6.95 a month.
That IS the monthly fee for that plan!
There are NO per minute charges!

No, I get it. I'm just not explaining it well.

Let's try it this way:
voip.ms has two prices for its DIDs--high and low. Under each of high and low, you have a choice of paying per minute inbound or paying a flat rate.

So---
HIGH
$1.49/month plus 1.49¢/min
OR
$6.95/month plus 0¢/min (3500 minutes/month included)

LOW
$0.99/month plus 1¢/min
OR
$4.95/month plus 0¢/min (3500 minutes/month included)

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 22:08:13 EDT

PX Eliezer posted : Sorry, you don't get it!

The Per-Minute plan has a monthly fee of between $0.99 to $1.49. Inbound calls cost $0.01 to $0.0149 a minute.

----------------------------------------------

The Flat-Rate plan is between $4.95 to $6.95 a month.
That IS the monthly fee for that plan!
There are NO per minute charges!

----------------------------------------------

Outbound calls are a separate issue.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 21:50:03 EDT

soitgoes2 posted :

said by PX Eliezer:

said by soitgoes2:

said by PX Eliezer:

Apples and orangutans.
The 6.95 is a flat rate plan.
The 1.49 as you mentioned is pay per minute.

Yes and no. The $1.49 charge is associated with flat rate $6.95, while the $.99 monthly charge is associated with the $4.99 flat rate.

I admit that I am very tired right now, but, respectfully, your statement is suboptimally matched with objective reality.

Maybe I'm not being clear...
A DID has two options with voip.ms--per minute or flat-rate residential.
A DID with a per minute $.99/mo fee and 1¢/min charge would cost $4.95 on the flat-rate plan.
A DID with a per minute $1.49/mo fee and 1.49¢/min charge would cost $6.95 on the flat-rate plan.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 21:42:21 EDT

PX Eliezer posted :

said by soitgoes2:

said by PX Eliezer:

Apples and orangutans.
The 6.95 is a flat rate plan.
The 1.49 as you mentioned is pay per minute.

Yes and no. The $1.49 charge is associated with flat rate $6.95, while the $.99 monthly charge is associated with the $4.99 flat rate.

I admit that I am very tired right now, but, respectfully, your statement is suboptimally matched with objective reality.

Please see, for example:

»voip.ms/dids.php?action=statesearch&state=MI

and look at the top of the page for:

Per minute plan (vs) Monthly flat rate plan.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 21:01:25 EDT

soitgoes2 posted :

said by PX Eliezer:

Apples and orangutans.
The 6.95 is a flat rate plan.
The 1.48 as you mentioned is pay per minute.

Yes and no. The $1.49 charge is associated with flat rate $6.95, while the $.99 monthly charge is associated with the $4.99 flat rate.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 20:56:31 EDT

PX Eliezer posted :

said by Calafax:

Based on my limited observations, voip.ms seems to charge $6.95 for all ported numbers. Has anyone managed to port a number and get it for less?

Eastern Massachusetts U.S. number ported four days ago, from Verizon to VoIP.ms, w/monthly fee of $1.49 & $0.0149/minute.

Apples and orangutans.

The 6.95 is a flat rate plan.

The 1.48 as you mentioned is pay per minute.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 20:02:32 EDT

Calafax posted :

Based on my limited observations, voip.ms seems to charge $6.95 for all ported numbers. Has anyone managed to port a number and get it for less?

Eastern Massachusetts U.S. number ported four days ago, from Verizon to VoIP.ms, w/monthly fee of $1.49 & $0.0149/minute.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 15:39:20 EDT

N9MD posted :

said by AVonGauss:

A number was ported from Focal/Broadwing...

For those who don't know, Focal Comm and Broadwing Comm were both purchased by Level 3 Communications several years ago ... but some of the CLEC listings in localcallingguide.com and telcodata.us and tnid.org continue to show the original entities.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 15:32:51 EDT

RockyBB posted :

said by paul248:

I recently signed up for voip.ms, because of their featureful interface and low rates.

where all this stuff comes from is when consumers are making buying decisions on saving 1 penny a month, or one tenth of a penny per minute. not all VOIP providers will balance (or "blend") costs to accommodate all consumers, because they risk losing the guy that wants to save the 1 penny. so they'll do cost plus, add a markup to every wholesale cost. it's been a long standing convention in the telecom industry that DID numbers in contiguous ranges cost less per number than random numbers. it's not foreign to me that a provider might charge a monthly price for ported in numbers higher than for numbers that they assign themselves. nitzan mentions that he just averages them and charges one blended price. one day, nitzan could be cherry picked by someone doing rate arbitrage (or looking for what they perceive as pricing errors) and rolling a whole bunch of numbers that will be unprofitable for the blended price. you BYODers that use one carrier for inbound and another carrier for outbound do your own form of cherry picking that makes you unprofitable for a carrier that offers a blended pricing model. sure, you have options that are presented, and you're not responsible for protecting your carrier's assets, but when the fees and minimums start being enforced, look in the mirror.

I have no idea of voip.ms' policy and pricing disclosures and what you clicked and didn't click and all that. If their marketing materials don't disclose that the monthly price for a port in is higher than for an assigned number, then there is something in their process that needs to be fixed, and I'll bet they very quietly take care of you in the process. I think it's expecting too much of an end user to have the presence of mind to research pricing differences between a ported in number and an assigned number, so that info certainly must be prominently disclosed.

Just a curiosity question: would you have done the deal if you knew in advance that the ported in number would be at the higher price?

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 14:37:49 EDT

AVonGauss posted : It will be interesting to see how they respond, I can say from my experience with a port...

1) There was no indication of the rate that I can recall. I also thought that it would be at the same rate for new DIDs at the same rate center.

2) I'm not sure that it's carrier related. In my case, there are already several DIDs at the 0.99 rate with XO Communications. A number was ported from Focal/Broadwing and is now with XO Communications at the $1.49 rate. Same carrier, different rates.

Considering until May of this year when they passed on their discount to their customers with many rate centers going from $1.49 to the $0.99 rate, I believe all US rate centers were at least $1.49. I'm not sure this is a deliberate "bait-and-switch" scenario as I don't recall seeing a similar thread and may just be a case of when the port process adds the DID it is adding it at the prior rate. Like I said, it will be interesting to hear how they respond.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 13:27:15 EDT

paul248 posted :

said by dobie2564:

To be fair to VoIP.ms they are low rate because the assumption is the party using their service is familiar with how this stuff works beyond the knowledge of the average consumer.

This is not just "beyond knowledge of the average consumer", it's beyond knowledge of anyone without psychic powers. I thought it seemed reasonable to assume that if CLECs were available at $4.95 in the rate center, then voip.ms would port your number to one of those CLECs.

If your number is tied to an ILEC, then shouldn't it be freely assignable to any CLEC? As opposed to a CLEC-specific number, which the CLEC will probably be less-willing to part with.

Based on my limited observations, voip.ms seems to charge $6.95 for all ported numbers. Has anyone managed to port a number and get it for less?

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 12:56:58 EDT

Trev posted : Yes sir, two different prices depending on which NXX you chose from the particular rate centre.
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Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 12:53:28 EDT

PX Eliezer posted :

said by Trev:

said by PX Eliezer:

Again, Voip.MS is the only company with has various different levels of DID pricing within the same rate center, creating the possibility of such a problem when porting in a number.

I have seen this with Vitelity and LES.net as well, just fyi.

Do they have different DID pricing in the same rate center??

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 12:43:08 EDT

Trev posted :

I have seen this with Vitelity and LES.net as well, just fyi.
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Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 10:28:32 EDT

nitzan posted :

said by dobie2564:

because the assumption is the party using their service is familiar with how this stuff works beyond the knowledge of the average consumer.

While I would love for this to be true - it's a wrong assumption. You wouldn't believe how many "obvious" (to you and me) questions we get asked from people who've had VOIP for years.

I would assume that it should be apparent that DID pricing is dependent upon the supplier of the DID.

Why? on the wholesale level the difference between carriers is insignificant. It's a matter of whether it costs you two bucks or three bucks. The differences are just not significant enough to actually NEED to vary the price based on carrier.

If you have a carrier that costs so much more than the others that you actually NEED to change the price - stop using that carrier.

Don't get me wrong- I don't think Voip.MS is trying to be sneaky here. I think it's a genuine mistake in business process which they should fix - nothing more.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 10:15:25 EDT

dobie2564 posted : To be fair to VoIP.ms they are low rate because the assumption is the party using their service is familiar with how this stuff works beyond the knowledge of the average consumer. I would assume that it should be apparent that DID pricing is dependent upon the supplier of the DID. BYOD is as close to roll your own as it can get for an individual or small business, but it does come with some risk. That risk can be mitigated by going with someone like Vonage who does the packaging for you but of course with far less flexibility and higher costs.

Re: [Other] Voip.ms LNP: Bait-and-switch tactics

Wed, 04 Nov 2009 09:29:07 EDT

nitzan posted :

said by PX Eliezer:

No other Voip company has various different levels of DID pricing within the same rate center, such as in that San Jose area rate center where "PacWest" numbers are 4.95 and "One Communications" numbers are 6.95.

And this is exactly WHY we don't have different "levels" on ported numbers. I'd rather lose some margin than have to worry about how much each DID needs to cost and whether the customer is aware or not - it's easier just to bill them all at the same rate and avoid confusion.