http://www.dslreports.com/forum/Ever-hear-of-a-roaming-Wildblue-service-rep-23293442 en Sat, 11 Feb 2012 13:55:54 EDT Sat, 11 Feb 2012 13:55:54 EDT http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23499747
Later the same day I got a call from Wildblue Field Engineer Peter Pigeon, who scheduled a visit on Jan. 13. He said he was the same guy who called me months ago. He also said since I have low transmit power but normal receive strength, it sounds like the tria is failing.

As for a Wildblue rep calling you out of the blue about system problems, Peter said the Wildblue system does automatically report problems, and Wildblue does proactively try to fix them if they are serious.

I am hopeful now that my six months of system problems will be resolved. Also I will be given two months of free Wildblue service without charge to make up for the poor service I have endured. If it all works out as stated I'll be a happy Wildblue user again.
:D]]> http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23499747 Wed, 16 Dec 2009 13:41:45 EDT http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23478503 wildblueworld.com/forum/index.php and posting your problem. They have a number of company representatives that regularly respond to peoples problems. You will not get a response on the weekend but other than that they provide help on a regular basis. You need to state the problem clearly and be willing work with them in solving the problem. It could be the dish should have been mounted on a pole on the original install or it is a simple matter of the dish needs to be checked to see if it has moved due to a loose mounting and needs to be secured and repointed.
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Ron ~ Wildblue Select Pak since 01-2006, Anik F2 Beam 26, service through NRTC, Dell XPS, 2Gig Ram, XP Pro, Router DD-WRT- WRT54GL, Laptop, XP home]]> http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23478503 Sat, 12 Dec 2009 10:43:28 EDT http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23477761 http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23477761 Sat, 12 Dec 2009 02:14:35 EDT http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23476333 http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23476333 Fri, 11 Dec 2009 19:19:17 EDT http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23476307
I've been trying to get Wildblue to fix my limping system for six months now with no success. Only once did a tech (a sub-contractor) ever show up, and he claimed that since my wooden home isn't on a perimeter foundation (it's on pier blocks on extremely hard ground, like most older homes around here), he would have to completely reinstall the dish on a pole mount.

It's on a roof mount now, where it has worked fine for three years. He claimed he could lose his contractor license if he did anything at all to my system without bringing it up to building code. He wanted to charge $170 to put in a mounting pole. I think it was just an attempt to jack up his fees. By his logic I couldn't get a plumber to come replace a leaking faucet washer without bringing the plumbing up to current building code.

All I wanted was a check of the dish point, tria, cable and modem to find out why I have low transmit power. I refused to sign for or pay for a pole mount and the tech departed. He was a sub-contractor to LC Communications, which is a sub-contractor to DSI, which is a sub-contractor to Wildblue.

Next, LC Communications tried to send a tech who lives 4 hours drive from here, and he called to beg off, saying they would only pay him $40 for a service call, not even enough to pay gas, let alone 8 hours round trip driving time.

Next LC tried to send out the first tech again, and he said he wouldn't come unless I agreed to the pole mount and reinstall. I said no way, and he was extremely rude on the phone.

Next LC called and said they would try to find another tech who could come check my site and see if a pole mount was necessary. That was over two weeks ago, and still no contact. I've been waiting since June for Wildblue to fix the problem. If there was any alternative way to get broadband here on the rural Mendocino County California coast, I would jump at it.

Does anybody know how I can escalate my customer service issue and get it fixed?]]> http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23476307 Fri, 11 Dec 2009 19:14:14 EDT http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23352174 said by WB:

tim k, chances are he sent it to the original installer with a request to go fix the job. Send me a PM here if you want, with your name and phone #, and I'll see if we can get someone in touch with you.
Thanks for the offer, but I don't have WB anymore. EVDO is a little bit better than satellite.
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RIP my babies Buttons 1/15/94-2/9/07, Beamer 7/24/08, & Bows 12/17/94-10/11/09]]> http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23352174 Tue, 17 Nov 2009 01:06:35 EDT http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23350055 http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23350055 Mon, 16 Nov 2009 17:02:36 EDT http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23339967 --
RIP my babies Buttons 1/15/94-2/9/07, Beamer 7/24/08, & Bows 12/17/94-10/11/09]]> http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23339967 Sat, 14 Nov 2009 06:43:14 EDT http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23298409
All in all, I couldn't be happier with the service.

Pat]]> http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23298409 Thu, 05 Nov 2009 19:26:00 EDT http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23296658 http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23296658 Thu, 05 Nov 2009 13:38:27 EDT http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23296228
But ask yourself this; did you actually suspect signal strength as a possible cause of your problem? If not, he might be a scammer - and just threw out a very common satellite issue just in case he might have guessed lucky. In any case, demand at least two picture IDs - preferably one of the from Wildblue - before letting him even open his toolbox.

//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23296228 Thu, 05 Nov 2009 12:22:54 EDT http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23295885
I would like to see you ask this question on the official Wild Blue site and see what kind of answer you get.

»www.wildblueworld.com/forum/
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9000 spaceway III, 7000S SatMex 5 990, Dlink wirless]]> http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23295885 Thu, 05 Nov 2009 11:20:14 EDT http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23294055
And when you call support, ask for your alignment numbers. Then you know for sure.

Scammers do pull this type of thing in 'various industries' to gain access to homes. And then distract the homeowner as the assistant collects objects.
Call display on the phone is great for initially checking people out, unless they are falsifying the number.

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Consumer Rights is more than just a suggestion.]]> http://www.dslreports.com/forum/Re-Ever-hear-of-a-roaming-Wildblue-service-rep-23294055 Wed, 04 Nov 2009 23:21:18 EDT http://www.dslreports.com/forum/Ever-hear-of-a-roaming-Wildblue-service-rep-23293442
Has anyone ever heard of this kind of service from Wildblue? If it's on the up-and-up, I'd say that this is outstanding!]]> http://www.dslreports.com/forum/Ever-hear-of-a-roaming-Wildblue-service-rep-23293442 Wed, 04 Nov 2009 21:30:00 EDT